Samsung ML-2165 User Manual Download

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4. Troubleshooting

Clearing paper jams

To avoid tearing the paper, pull the jammed paper out slowly and gently.

In tray

Summary of Contents for ML-2165

Page 1: ...nformation concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on va...

Page 2: ...nting a demo page 24 Media and tray 25 Basic printing 34 3 Maintenance Ordering supplies and accessories 38 Available supplies 39 Available maintenance parts 40 Storing the toner cartridge 41 Redistri...

Page 3: ...now before using the machine Key benefits 4 Features by models 6 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 15 Control panel overview 18 Turning on the machine 2...

Page 4: ...ger allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Understanding Easy Capture Manager on page 160 Samsung Easy Printer Manager and Samsung Pri...

Page 5: ...int features on page 141 You can print in various operating systems see System requirements on page 64 Your machine is equipped with a USB interface Supports various wireless network setting method Us...

Page 6: ...ating System ML 216x Series ML 216xW Series Windows Macintosh Linux Unix Software ML 216x Series ML 216xW Series PCL printer driver SPL printer driver PS printer driver XPS printer drivera a For XPS d...

Page 7: ...s ML 216xW Series Hi Speed USB 2 0 Network Interface Ethernet 10 100 Base TX wired LAN Network Interface 802 11b g n wireless LAN IPv6 Eco printing Easy Eco Driver a a Setting the ECO settings is avai...

Page 8: ...oot accordingly see Understanding the status LED on page 55 A paper jam has occurred Open and close the top cover see Front view on page 16 Check the instructions on removing jammed paper in this manu...

Page 9: ...g on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mai...

Page 10: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 11: ...the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew...

Page 12: ...turn the power off and disconnect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine...

Page 13: ...a closet If the machine is not well ventilated this could result in fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the pow...

Page 14: ...shock or fire Do not disassemble the toner cartridge Toner dust can be dangerous if inhaled or ingested Do not burn any of the supplies such as toner cartridge or fuser unit This could cause an explos...

Page 15: ...ckera a Refer to the Quick Install Guide to attach the output stacker to the machine Software CDb b The software CD contains the printer drivers and software applications Misc accessoriesc c Miscellan...

Page 16: ...differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 6 1 Control panel 3 Tray 5 Output sup...

Page 17: ...11 Rear view This illustration may differ from your machine depending on its model Some features and optional goods may not be available depending on model or country see Features by models on page 6...

Page 18: ...3 WPS Configures the wireless network connection easily without a computer see Wireless network setup on page 104 Configuration sheet Press and hold this button for about 10 seconds until the green L...

Page 19: ...toner depending on what is being printed You can only use this function if the machine s Easy Printer Manager program is installed if you are a macintosh OS user you need to enable Screen Print Settin...

Page 20: ...20 1 Introduction Turning on the machine 1 Connect the machine to the electricity supply first 2 press power on the control panel If you want to turn the power off press power on the control panel 1 2...

Page 21: ...d interface in use Selecting Custom Installation allows you to choose which programs to install Only use a USB cable no longer than 3 meters 118 inches 12 Windows 1 Make sure that the machine is conne...

Page 22: ...e sure that the machine is connected to your computer and powered on 2 From the Start menu select Programs or All Programs Samsung Printers your printer driver name Uninstall 3 Follow the instructions...

Page 23: ...want to set the machine s default settings Refer to the next section if you would like to set or change values This chapter provides information about the overall menu structure and the basic setup op...

Page 24: ...age Printing a demo page Print a demo page to make sure that the machine is operating correctly Windows only To print a demo page Open the Printing Preferences see Opening printing preferences on page...

Page 25: ...photo paper with this machine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 61 The use of infla...

Page 26: ...n the tray Then adjust the tray size to the media size you are loading see Tray overview on page 25 2 Flex or fan the edge of the paper stack to separate the pages before loading papers 3 Place the pa...

Page 27: ...5 When you print a document set the paper type and size for the tray see Setting the paper size and type on page 33 The settings made from the machine driver override the settings on the control pane...

Page 28: ...ams do notadd paper whileprintingwhen thereisstill paper in the manual feeder Print media should be loaded face up with the top edge going into the manual feeder first and be placed in the center of t...

Page 29: ...ls select Labels for Paper Type Whenusing specialmedia we recommend you feed one sheetat a time see Print media specifications on page 61 To see for paper weights for each sheet refer to Print media s...

Page 30: ...n Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic...

Page 31: ...en the labels causing serious jams Curl Must lie flat with no more than 13 mm of curl in any direction Condition Do not use labels with wrinkles bubbles or other indications of separation Make sure th...

Page 32: ...ems with paper feeding turn the paper around Note that print quality is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or release hazardous emissions when subjected...

Page 33: ...set the paper size and type Open the Printing Preferences see Opening printing preferences on page 35 and set the paper size and type in the Paper tab If you want to use special sized paper such as b...

Page 34: ...ng Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings...

Page 35: ...e However the composition of the Printing Preferences window is similar When you select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option...

Page 36: ...sets you made To use a saved setting select it from the Presets drop down list The machine is now set to print according to the settings you have selected To delete saved settings select it from the P...

Page 37: ...d maintenance parts available for your machine Ordering supplies and accessories 38 Available supplies 39 Available maintenance parts 40 Storing the toner cartridge 41 Redistributing toner 43 Replacin...

Page 38: ...to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purcha...

Page 39: ...r other supplies will be incompatible with your machine due to different configurations of toner cartridges and other supplies according to the specific country conditions Samsung does not recommend u...

Page 40: ...placed at specific intervals to avoid print quality and paper feed problems resulting from worn parts see table below The purpose of which is to maintain your machine in top working condition The main...

Page 41: ...nd store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its useful shelf and operating life Do not store on the floor If the toner cartridge is removed from the pri...

Page 42: ...brand refilled or remanufactured toner cartridges Samsung s printer warranty does not cover damage to the machine caused by the use of a refilled remanufactured or non Samsung brand toner cartridges...

Page 43: ...s happens you can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistribu...

Page 44: ...tridge package They might scratch the drum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner...

Page 45: ...Replacing the toner cartridge 45 3 Maintenance When a toner cartridge has reached the end of life the machine will stop printing...

Page 46: ...a vacuum cleaner toner blows in the air and might be harmful to you During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality pr...

Page 47: ...e 47 3 Maintenance Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the top cover close the output...

Page 48: ...leaning the machine 48 3 Maintenance 6 Cleaning the pickup roller Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machin...

Page 49: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 50: ...ul information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your prob...

Page 51: ...ed correctly see Tray overview on page 25 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your m...

Page 52: ...52 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray...

Page 53: ...Clearing paper jams 53 4 Troubleshooting 2 Inside the machine The fuser area is hot Take care when removing paper from the machine Before opening the top cover close the output support first...

Page 54: ...Clearing paper jams 54 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 55: ...ay not be available depending on model or country To resolve the error look at the error message and its instructions from the troubleshooting part You can also resolve the error with the guidelines f...

Page 56: ...dly the machine is printing data On The machine is on line and can be used Red Blinking Waiting for a Print screen button to be pressed for manual printing On The cover is opened Close the cover There...

Page 57: ...estimated toner cartridge life which indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing inter...

Page 58: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 59 Regulatory information 68 Copyright 78...

Page 59: ...nsion Width x Length x Height 332 x 215 x 178 mm 13 07 x 8 46 x 7 01 inches Weight Machine with consumables 4 95 kg 10 91 lbs Noise Levela Ready mode Less than 26 dB A Print mode Less than 50 dB A Tem...

Page 60: ...e Less than 0 45 W 0 1 Wc Wireless d Module T77H262 SPW B4319S a Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing b See the rating label on the m...

Page 61: ...o 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x...

Page 62: ...nd 150 sheets of 80 g m2 21 lbs bond 75 to 90 g m2 20 to 24 lbs bond 1 sheet Colored Refer to the Plain paper section Refer to the Plain paper section 75 to 90 g m2 20 to 24 lbs bond 150 sheets of 80...

Page 63: ...r Refer to the Plain paper section Refer to the Plain paper section 10 sheets 1 sheet Archive Refer to the Plain paper section Refer to the Plain paper section 100 sheets 1 sheet Minimum size custom 7...

Page 64: ...er 2003 Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512...

Page 65: ...your machine For Windows 2000 Services Pack 4 or higher is required Macintosh Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a...

Page 66: ...2 32 64 bit SuSE 10 1 32 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit Mandriva 2007 2008 2009 2009 1 2010 32 64 bit Debian 4 0 5 0 32 64 bit Redhat Enterprise Linux WS 4 5 32 64...

Page 67: ...ms Specifications Network interface 802 11b g n Wireless LAN Network operating system Windows 2000 Server 2003 Server 2008 XP Vista 7 Server 2008 R2 Various Linux OS Mac OS X 10 4 10 7 Unix Network pr...

Page 68: ...ardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Wa...

Page 69: ...r an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energ...

Page 70: ...undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other h...

Page 71: ...nced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio...

Page 72: ...e following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the dev...

Page 73: ...adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Import...

Page 74: ...s been designed to work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Euro QA Lab of Samsung Electronics Co Ltd in the first ins...

Page 75: ...nd may be present embedded in your printer system The following section is a general overview of considerations while operating a wireless device Additional limitations cautions and concerns for speci...

Page 76: ...ce may be restricted or eliminated Airports Hospitals and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated When in environme...

Page 77: ...Regulatory information 77 5 Appendix 20 China only...

Page 78: ...se of this user s guide Samsung and the Samsung logo are trademarks of Samsung Electronics Co Ltd Microsoft Windows Windows Vista Windows 7 and Windows Server 2008 R2 are either registered trademarks...

Page 79: ...des information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide...

Page 80: ...tings 139 Setting your machine as a default machine 140 Using advanced print features 141 Using Direct Printing Utility Windows only 149 Using memory hard drive features 150 Macintosh printing 151 Lin...

Page 81: ...81 ADVANCED Printing quality problems 181 Operating system problems 189...

Page 82: ...If your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network93 Installation for Macintos...

Page 83: ...al components to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished click Close 1...

Page 84: ...to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Macintosh desktop 4 Double click the MAC_Installer folder U...

Page 85: ...welcome screen appears click Next 7 When the installation is complete click Finish The installation program added the Unified Driver Configurator desktop icon and the Unified Driver group to the syste...

Page 86: ...appears type root in the Login field and enter the system password You must log in as a super user root to install the machine software If you are not a super user ask your system administrator 3 Fro...

Page 87: ...in window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your system administra...

Page 88: ...work connected machine and software Useful network programs 89 Wired network setup 90 Installing driver over the network 93 IPv6 configuration 101 Wireless network setup 104 Samsung MobilePrint 136 Su...

Page 89: ...l be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine...

Page 90: ...trol panel and select Network Network Config Network Configuration Yes The machine does not have the display screen Press the Cancel or Stop Clear button for more than five seconds on the control pane...

Page 91: ...ss from the Network Configuration Report see Printing a network configuration report on page 90 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 8 Click Apply and the...

Page 92: ...v4 configuation using SetIP Linux Before using the SetIP program disable the computer firewall from System Preferences or Administrator The following instructions may vary from your model or operating...

Page 93: ...s IP address should have been set see Setting IP address on page 90 If the Found New Hardware Wizard appears during the installation procedure click Cancel to close the window 2 Insert the supplied so...

Page 94: ...S in the command window Command line Parameters Following table shows commands that can be used in the command window Following command line are effective and operated when command is used with s or S...

Page 95: ...reated as specified printer name With this parameter you can add printer instances as your wishes Command line Definition Description nd or ND Commands not to set the installed driver as a default mac...

Page 96: ...IP Macintosh on page 91 If you want to set the wireless setting refer to Setup using Macintosh on page 120 d or D Uninstalls all device drivers and applications from your system This command will remo...

Page 97: ...Protocol When printing a document containing many pages printing performance may be enhanced by choosing Socket for Printer Type option 18 Enter the machine s IP address in the Address input field 19...

Page 98: ...s IP address and model name appears on list field 9 Select your machine and click Next 10 Input the printer description and Next 11 After the machine is added click Finish 12 When installation is done...

Page 99: ...de of your UNIX OS for details 4 Unpack the UNIX printer driver package For example on IBM AIX use the following commands gzip d enter the package name tar xf 5 Go to the unpacked directory 6 Run the...

Page 100: ...in this window according to the following steps 1 Type the name of the printer 2 Select the appropriate printer model from the model list 3 Enter any description corresponding to the type of the prin...

Page 101: ...tion Report that will check IPv6 addresses see Printing a network configuration report on page 90 4 Select Start Control Panel Printers and Faxes 5 Click Add a printer in the left pane of the Printers...

Page 102: ...r request DHCPv6 Off Never use DHCPv6 regardless of router request Router Use DHCPv6 only when requested by a router 11 From the SyncThru Web Service For models that do not have the display screen on...

Page 103: ...button Using SyncThru Web Service 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Statef...

Page 104: ...your computer and the machine at a time Wireless network name and network key Wireless networks require higher security so when an access point is first set up a network name SSID the type of securit...

Page 105: ...ethod from the below table Some wireless network installation types may not be available depending on the model or country Set up method Connecting method Description Reference From the machine s cont...

Page 106: ...Access point via WPS button without a USB cable connection Windows user see Access point via WPS button without a USB cable connection on page 115 Macintosh user see Setting the access point using the...

Page 107: ...may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine support...

Page 108: ...eless network the WPS LED light stays on cAP SSID After completing the wireless network connection process the AP s SSID information appears on the display Connecting in PIN mode 1 Press and hold the...

Page 109: ...st be printed see Printing a network configuration report on page 90 Inreadymode Pressthe Cancel orStop Clear buttonformorethan five seconds on the control panel The machine without the Cancel or Stop...

Page 110: ...isconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is imme...

Page 111: ...installed the printer driver once you can access the Wireless Setting program without the CD From the Start menu select Programs or All Programs Samsung Printers your printer driver name Wireless Set...

Page 112: ...he WPS Button See Access point via WPS button without a USB cable connection on page 115 7 Select the method to use from the wireless set up method window Configure the wireless settings manually Go t...

Page 113: ...ption Select the encryption None WEP64 WEP128 TKIP AES TKIP AES Network Key Enter the encryption network key value Confirm Network Key Confirm the encryption network key value WEP Key Index If you are...

Page 114: ...trator to get the static IP address For example If the computer s network information is as shown below IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should...

Page 115: ...nt a test page click Print a test page Otherwise just click Next and go to step 18 17 If the test page prints out correctly click Yes If not click No to reprint it 18 If you want to register your mach...

Page 116: ...ter supports WPS or not If the access point or wireless router has a WPS button select Yes and click Next 7 Follow the instructions on the window to set up the wireless network For models with a displ...

Page 117: ...nfirm Printer Connection window appears 10 Select the components to be installed Click Next 11 After selecting the components you can also change the machine name set the machine to be shared on the n...

Page 118: ...to change the ad hoc settings click the Advanced Setting button Enter the wireless Network Name Enter the SSID name you want SSID is case sensitive Operation Mode Select ad hoc Channel Select the chan...

Page 119: ...work information is as shown follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as below IP address 169 254 133 43 Subnet Mask 255 255 0 0 Use t...

Page 120: ...access point and machine 3 Insert the supplied software CD into your CD ROM drive 4 Double click the CD ROM icon that appears on your Macintosh desktop 5 Double click the MAC_Installer folder Install...

Page 121: ...method to use from the wireless set up method window Configure the wireless settings manually Go to step 13 Configure the wireless settings by pressing the WPS button on the access point Connect to t...

Page 122: ...ey Confirm the encryption network key value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point has se...

Page 123: ...to get the static IP address For example If the computer s network information is shown as follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be a...

Page 124: ...ave a WPS button you can set the wireless network using the WPS button without a USB connection and access point or a router WPS button Items to prepare Access point or wireless router Network connect...

Page 125: ...router supports WPS or not If the access point or wireless router has a WPS button select Yes and click Next 12 Follow the instructions in the window to set up the wireless network For models with a d...

Page 126: ...s network set up is completed After installation is finished click Quit After completing the wireless network connection you need to install a machine driver to print from an application see Setup usi...

Page 127: ...eless Network Name Enter the SSID name SSID is case sensitive Operation Mode Select ad hoc Channel Select the channel Auto Setting or 2412 MHz to 2467 MHz Authentication Select an authentication type...

Page 128: ...dress and other network configuration values for the machine For example If the computer s network information is shown as follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s...

Page 129: ...work configuration report on page 90 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine using its MAC address to communicate with the ma...

Page 130: ...SID Service Set Identifier is a name that identifies a wireless network access points and wireless devices attempting to connect to a specific wireless network must use the same SSID The SSID is case...

Page 131: ...in ID admin Password sec00000 5 When the SyncThru Web Service window opens click Network Settings 6 Click Wireless Custom You can also turn the Wi Fi network on off 20 Setting the Wi Fi Direct for mob...

Page 132: ...wired or wireless network We recommend using the default local IP address the default local IP address of the printer for Wi Fi Direct is 192 168 3 1 Group Owner Activate this option to assign the pri...

Page 133: ...ll be connected to your mobile device If your mobile device does not support WPS you need to enter the Network Key of a printer instead of pushing the WPS button 21 Troubleshooting Problems during set...

Page 134: ...rk environment The machine uses the static address when the computer is configured to static address For example If the computer s network information is as shown below IP address 169 254 133 42 Subne...

Page 135: ...ing a network configuration report see Printing a network configuration report on page 90 Check the wireless environment You might not be able to connect to the network in the infrastructure environme...

Page 136: ...mpatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have Samsung multfunction printer scan any document into a JPG PDF or PNG format for quick and ea...

Page 137: ...ult print settings 139 Setting your machine as a default machine 140 Using advanced print features 141 Using Direct Printing Utility Windows only 149 Using memory hard drive features 150 Macintosh pri...

Page 138: ...u set the altitude value determine the altitude where you are For Windows and Macintosh users see Device Settings on page 165 For Linux users see Using Smart Panel on page 169 If your machine is conne...

Page 139: ...nd Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For W...

Page 140: ...008 Vista select Control Panel Hardware and Sound Printers For Windows 7 select Control Panel Devices and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers 3 Selec...

Page 141: ...er from the Samsung website www samsung com find your product Support or Downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in th...

Page 142: ...es window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help or click the but...

Page 143: ...the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you...

Page 144: ...ion We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Printer Default If you select this option this f...

Page 145: ...the Watermark Message box You can enter up to 256 characters The message displays in the preview window Watermark Editing a watermark aTo change the print settings from your software application acces...

Page 146: ...you must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The re...

Page 147: ...om the Overlay List box dIf necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm pr...

Page 148: ...ential This mode is used for printing confidential documents You need to enter a password to print Store Select this setting to save a document in the hard disk without printing Store and Print This m...

Page 149: ...pends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must open the file to print it 4 Printing There are several ways yo...

Page 150: ...ueue in the order you sent them to the printer You can delete a job from the queue before printing or promote a job to print sooner File Policy You can choose the file policy for generating file name...

Page 151: ...9 Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer propert...

Page 152: ...our Macintosh application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options...

Page 153: ...ges the paper size the paper type and the orientation of the documents It enables the duplex feature adds start and end banners and changes the number of pages per sheet Automatic manual duplex printi...

Page 154: ...e Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties 3 The Printer Properties window appears The follow...

Page 155: ...Copies To take advantage of the printer features provided by your printer driver press Properties see Changing printer settings on page 151 5 Press OK to start the print job 17 Changing the machine se...

Page 156: ...e character margin line space or the columns of the actual print output HPGL 2 tab Use only black pen To print all graphics in black Fit plot to page Fit the entire graphic into a single page Margins...

Page 157: ...rovided to help you make full use of your machine Samsung AnyWeb Print 158 Easy Eco Driver 159 Using SyncThru Web Service 161 Using Samsung Easy Printer Manager 164 Using Samsung Printer Status 167 Us...

Page 158: ...l helps you screen capture preview scrap and print pages more easily than when you use an ordinary program To open the Program For Windows Select Start All Programs Samsung Printers Samsung AnyWeb Pri...

Page 159: ...ter properties should be checked Easy Eco Driver also allows you simple editing such as removing images and texts changing fonts and more You can save frequently used settings as a preset Available fo...

Page 160: ...ent tools Understanding Easy Capture Manager Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard Now you can easily print your captured screen a...

Page 161: ...re configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security t...

Page 162: ...v4 IPv6 filtering and 802 1x Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails You can also connect to Samsung websi...

Page 163: ...ve an alert for 6 Click Apply If the firewall is activated the e mail may not be sent successfully In that case contact the a network administrator 4 Setting the system administrator s information Thi...

Page 164: ...o interfaces is easy just click button Availabe for Windows or Macintosh OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager 5 Underst...

Page 165: ...on This button opens Troubleshooting Guide when an error occurs You can directly open the necessary section in the user s guide 3 Application information Includes links for changing to the advanced se...

Page 166: ...to when alerts will be received Email Alert Povides options relating to receiving alerts via email History Alert Provides a history of device and toner related alerts Job Accounting Provides querying...

Page 167: ...y when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows t...

Page 168: ...er Status 168 4 Useful management tools 3 Order Supplies You can order replacement toner cartridge s from online 4 Troubleshooting Youcandirectlyopenthetroubleshootingsectionin the user s guide 5 Clos...

Page 169: ...anel You can also launch Smart Panel manually Double click the Smart Panel icon in the Notification Area 1 2 3 4 1 Toner Level You can view thelevel oftonerremainingin each toner cartridge The machine...

Page 170: ...rt Panel 170 4 Useful management tools 9 Changing Smart Panel s settings Right click on the Smart Panel icon and select Configure Smart Panel Select the settings you want from the Configure Smart Pane...

Page 171: ...tically be created on your desktop 10 Opening Unified Driver Configurator 1 Double click the Unified Driver Configurator on the desktop You can also click the Startup Menu icon and select Samsung Unif...

Page 172: ...Allows you to add a new machines Remove Printer Removes the selected machine Set as Default Sets the current selected machine as a default machine Stop Start Stops starts the machine Test Allows you t...

Page 173: ...lable ports check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port R...

Page 174: ...chapter gives helpful information for what to do if you encounter an error Paper feeding problems 175 Power and cable connecting problems 176 Printing problems 177 Printing quality problems 181 Operat...

Page 175: ...ctions from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is...

Page 176: ...olutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Pow...

Page 177: ...the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 44 If a system error occurs contact your service representative Theconnection cablebetweent...

Page 178: ...ions the paper source selection is found under thePaper tab within the Printing Preferences see Opening printing preferences on page 35 Select the correct paper source See the printer driver help scre...

Page 179: ...or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge See Redistributing toner on page 43 See Replacing the toner cartridge on page 44 The file may have blank pa...

Page 180: ...ing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 35 The printed billing p...

Page 181: ...ner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartrid...

Page 182: ...reas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick or Thicker see Opening printing...

Page 183: ...blem contact a service representative Black background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions...

Page 184: ...seams on the reverse side Printing on seams can cause problems Or select Thick Envelope from the Printing Preferences window see Opening printing preferences on page 35 If background scatter covers t...

Page 185: ...that the paper is loaded properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly C...

Page 186: ...are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 46 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge...

Page 187: ...thin parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal str...

Page 188: ...g Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 35 An unknown image repetitivelyappearsonafew sheets Loose toner Lightprint or contamination occurs Your...

Page 189: ...move all software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applicati...

Page 190: ...image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally...

Page 191: ...ommand line parameter then remove it to print properly For Gimp front end select print Setup printer and edit the command line parameter in the command item The machine does not print whole pages and...

Page 192: ...rinting If the problem persists contact a service representative Limit Check Error report prints The print job was too complex You might need to reduce the complexity of the page or install more memor...

Page 193: ...w samsung com CANADA 1 800 SAMSUNG 726 7864 www samsung com CHILE 800 SAMSUNG 726 7864 www samsung com CHINA 400 810 5858 www samsung com COLOMBIA 01 8000112112 www samsung com COSTA RICA 0 800 507 72...

Page 194: ...ITALY 800 SAMSUNG 726 7864 www samsung com Country Region Customer Care Center Web Site JAMAICA 1 800 234 7267 www samsung com JAPAN 0120 327 527 www samsung com JORDAN 800 22273 www samsung com KAZA...

Page 195: ...for landline and mobile normal tariff www samsung com Country Region Customer Care Center Web Site RUSSIA 8 800 555 55 55 www samsung com SAUDI ARABIA 9200 21230 www samsung com SERBIA 0700 SAMSUNG 07...

Page 196: ...msung com U S A 1 800 SAMSUNG 726 7864 www samsung com UKRAINE 0 800 502 000 www samsung com ua www samsung com ua_ru UZBEKISTAN 8 10 800 500 55 500 www samsung com VENEZUELA 0 800 100 5303 www samsun...

Page 197: ...WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecan...

Page 198: ...t typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on...

Page 199: ...uns back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for s...

Page 200: ...trol MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protoc...

Page 201: ...platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to el...

Page 202: ...ce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It pr...

Page 203: ...ng functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmi...

Page 204: ...but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OS...

Page 205: ...o interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data...

Page 206: ...dress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the In...

Page 207: ...ort USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by tra...

Page 208: ...anced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection eas...

Page 209: ...n for USB cable connected 85 driver reinstallation for USB cable connected 87 printer properties 154 printing 153 unifled driver configurator 171 using SetIP 92 loading paper in manual feeder multi pu...

Page 210: ...per 32 special media 28 print resolution set Linux 153 printer preferences Linux 154 Printer Status general information 167 169 Printing 34 printing changing the default print settings 139 Linux 153 M...

Page 211: ...oading paper in manual feeder multi purpose tray 28 U understanding the status LED 55 UNIX driver installation for network connected 98 printing 155 Unix system requirements 66 USB cable driver instal...

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Samsung ML-2165, User Manual

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