English 47
Tr
ouble
shoo
ting
Troubleshooting
Check points
If you encounter a problem with your oven, first check the table below and try the
recommendations. If a problem persists, or if an information code keeps appearing
on the display, contact a local Samsung service center.
Problem
Cause
Action
General
The buttons
cannot be pressed
properly.
Foreign matter may be
caught between the buttons.
Remove the foreign matter
and try again.
For touch models: Moisture
is on the exterior.
Wipe the moisture from the
exterior.
Child lock is activated.
Deactivate Child lock.
The time is not
displayed.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses
or circuit breakers.
The Eco (power-saving)
function is set.
Turn off the Eco function.
The oven does not
work.
Power is not supplied.
Make sure power is supplied.
Confirm the microwave is
plugged in. Check your fuses
or circuit breakers.
The door is open.
Close the door and try again.
The door open safety
mechanisms are covered by
foreign matter.
Remove the foreign matter
and try again.
The oven
stops while in
operation.
The user has opened the
door to turn food over.
After turning over the food,
press the
START
button
again to start operation.
Replacing the charcoal filter
If your oven is vented to the inside, the charcoal filter should be replaced every 6
to 12 months and more often if necessary. The charcoal filter cannot be cleaned.
To order a new charcoal filter, contact the Parts Department at 1-800-627-4368 or
your Samsung dealer. You can also order online at www.samsungparts.com
The filter angle
The filter angle
1.
Unplug the oven or turn off the power
at the main power supply.
2.
Open the door.
3.
Remove the vent grille mounting
screws (2 middle screws).
4.
Slide the vent grille to the left, then pull
it straight out.
5.
Push the hook and remove the old
filter.
6.
Slide a new charcoal filter into place.
The filter should rest at the angle
shown.
7.
Replace the vent grille and 2 screws
and close the door. Plug the oven in or
turn on the power at the main power
supply. Reset the clock.
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7/11/2016 9:58:08 PM
