Samsung iDCS 500 User Instruction Download | Manualshive

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UCD GROUP 530 : SALES

FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54

CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME (TODAY).............02:14
TOTAL CALLS ABANDONED..................00004

AGENT STATISTICS
================
MEMBER AGENT NAME CALLS AVERAGE RING

ANSWERED CALL TIME TIME

--------------------------------------------------------
01 210 JOHN 0002 01:55 00:05
02 211 SAM 0001 02:18 00:06
03 208 MIKE 0003 01:22 00:04
04 207 PETER 0001 03:16 00:05

14

SAMPLE UCD REPORT

N O T E S

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Summary of Contents for iDCS 500

Page 1: ...NDERS TO KEYS 1 14 1 10 CHECKING STATION STATUS 1 15 1 11 CHANGING YOUR TIME AND DATE DISPLAY 1 16 1 12 SETTING STATION ON OFF OPTIONS 1 17 1 13 SELECTING A RING TONE 1 20 1 14 ALARM REMINDER 1 21 1 1...

Page 2: ...s that can be used by experienced display keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed The dia...

Page 3: ...NS TECHNICAL MANUAL PART 1 NOVEMBER 2001 1 2 The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming When required these keys will be referred to by t...

Page 4: ...by experienced display keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the Keyset User Guide are followed The diagram below illustra...

Page 5: ...ess the transfer key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be...

Page 6: ...feature NOTE Default passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter th...

Page 7: ...L system with networking enabled 8 CALL FORWARD UNCONDITIONAL Across Network 9 CALL FORWARD BUSY Across Network CALL FORWARD NO ANSWER Across Network 0 FORWARD CANCEL This option will cancel any call...

Page 8: ...on software only 9 CFB This option when set will forward calls to the programmed destination when the forwarded keyset is busy when the programmed destination is in another network node Available in L...

Page 9: ...TECHNICAL MANUAL PART 1 NOVEMBER 2001 1 8 4 Dial 1 for YES 0 for NO OR 201 FORWARD CURENTLY SET YES Press UP or DOWN to select YES or NO and press RIGHT soft key to return to step 2 5 Press the trans...

Page 10: ...a C O line is transferred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset or AOM will ring when the transfer is complete if the user has not pressed th...

Page 11: ...from the table below to complete your message Pressing the bottom left programmable key will change the letter from upper case to lower case There are up to 11 characters that can be used NOTE When t...

Page 12: ...T U V 8 DIAL 9 W X Y Z 9 DIAL 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available...

Page 13: ...ss button E again to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF to...

Page 14: ...ation by scanning its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01...

Page 15: ...9 PARK Park orbits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 30 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 549...

Page 16: ...feature 0 PORT Cabinet 1 2 Slot 1 10 1 48 1 PICKUP GROUP None 01 30 2 SGR Station Group Number 3 BOSS SECR None 1 4 4 PAGE Page Zone 1 4 5 COS NO COS 1 30 per Ring Plan 01 06 ACTION DISPLAY 1 Press th...

Page 17: ...ns 0 12 HOUR Displays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER C...

Page 18: ...press the SPK button 04 04 KEY TONE Allows the user to hear a slight tone when pressing buttons on keyset 05 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if keyset bec...

Page 19: ...aker rather than the handset ACTION DISPLAY 1 Press the transfer key followed by 110 Display shows 201 STN ON OFF AUTO HOLD OFF 2 Dial the option number from above list e g 4 201 STN ON OFF HOT KEYPAD...

Page 20: ...ove list is dialed at Step 2 201 STN ON OFF DISPLAY TIME If option 08 from above list is dialed at Step 2 201 STN ON OFF AUTO CAMPON ON If option 09 from above list is dialed at Step 2 201 STN ON OFF...

Page 21: ...ect one of eight ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press...

Page 22: ...ress the transfer key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft ke...

Page 23: ...s the lowest and level 16 is the highest 4 BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VO...

Page 24: ...step 2 201 STN VOLUME OFF RING VOL 4 If option 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If optio...

Page 25: ...y stations calling you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC M...

Page 26: ...e to be added A display keyset is necessary to view messages ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201...

Page 27: ...NO DISPLAY No CID data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displ...

Page 28: ...Dial 0 or 1 to select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press...

Page 29: ...is guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warra...

Page 30: ...ide Call 14 Universal Answer 14 Recall Flash 15 Busy Line Queuing with Callback 15 Canceling Callback 15 INTERCOM CALLS Calling Other Stations 16 Answering Intercom Calls 16 Answer Modes 16 Busy Stati...

Page 31: ...on 49 Viewing Message Indications 49 Alarm Reminder Messages 49 50 Personal Speed Dial Names 51 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 26 Privacy Release 26 NETWORK FORWARDING Call Forw...

Page 32: ...equently used features Learning to use your keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access cod...

Page 33: ...ond Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys t...

Page 34: ...mation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctiv...

Page 35: ...ree opera tion and ring ing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DI...

Page 36: ...57 58 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRA...

Page 37: ...ected to a Digital Line Interface DLI port that supports 2B D operation your installing company can determine this you may install a daughter module that provides a Digital Line Interface DLI port for...

Page 38: ...of the ribbon cable into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDIN...

Page 39: ...ING AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle out side line button line group button or...

Page 40: ...ess TRANSFER and then dial 110 Dial 081 to turn on auto camp on or 080 to turn it off Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or gr...

Page 41: ...s cannot get it Press the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line butt...

Page 42: ...een Press the flashing button to answer your other call will go on hold auto matically if your station has the Automatic Hold feature set If not you must press HOLD and then the flashing button OR 21...

Page 43: ...Lift the handset or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combina tion of...

Page 44: ...off you must first lift the hand set or press the SPEAKER key before dialing the access code 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destinatio...

Page 45: ...e she has indicated 26 NETWORK FORWARDING If you system is equipped with the LE version of software and your system is networked with another system there are 3 types of forwarding that must be used w...

Page 46: ...1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing 2 Redial does not apply to intercom calls 29 28 DIALING FEATURES SPE...

Page 47: ...mber you just dialed for later use press the SNR key before hanging up To redial this saved number at any time press the SNR key or dial 17 The same line will be selected for you NOTES 1 If the Hot Ke...

Page 48: ...slow flashing amber light You can not park and page intercom calls 3 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing A...

Page 49: ...have a PARK key press it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your ke...

Page 50: ...splay keysets can show a reminder message See Alarm Remind er Messages under Display Features 37 36 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset Whi...

Page 51: ...nt code maximum 12 characters including and and press ACC000 again OR If your key has an extender other than 000 001 999 account code con tained in that bin will automatically be entered for your 39 A...

Page 52: ...If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Press ing this key will prevent anyone...

Page 53: ...store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN keys to hear each...

Page 54: ...lowing you to answer calls in the order you choose With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your sele...

Page 55: ...n number Display keyset users can view the name of the called or calling station before answering Each outside line can have an 11 character directory name Incoming calls can be easily identified and...

Page 56: ...nd then dial 116 49 CALL LOG To view the last five outside numbers that you dialed press the LOG key This will display the last number that was dialed Pressing the NEXT key will scroll through all fiv...

Page 57: ...N EXTENDER BOSS Boss Secretary 1 4 DP Direct Pickup Extension or station group number DS Direct Station Any extension number FWRD Call Forwarding 0 7 GPIK Group Pick Up 01 20 IG In Out of Group Any gr...

Page 58: ...ONF PAGE MUTE Press TRANSFER Transfer RETURN PSMG Programmed Message 01 30 RP Ring Plan 1 6 HOLD for none SG Station Group 500 or 5000 through 549 or 5049 SPD Speed Dialing 00 49 500 999 DIR Directory...

Page 59: ...on The six most common reasons are listed below along with the display information that the system will provide PRIVATE The caller does not wish his her name or number to be revealed to you This type...

Page 60: ...resources in the iDCS 500 required for receiving CID data If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features re...

Page 61: ...nquiring 2 If you inquire about an outgoing call you will receive a call no longer available display REVIEWING PAST CALLER ID CALLS This feature allows you to review CID information for calls sent to...

Page 62: ...__ _________________________ 16 _________________________ _________________________ 17 _________________________ _________________________ 18 _________________________ _________________________ 19 ___...

Page 63: ...lso reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabiliti...

Page 64: ...hone Calls 35 Executive Secretary Hot Line 35 Group Listening 36 Account Codes 36 Locking Your Keyset 36 Manual Signalling 37 Off Hook Voice Announce 37 OHVA Block 38 OHVA Reject 38 In Group Out of Gr...

Page 65: ...ind that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 CUSTOMIZING YOUR KEYSET AME BGM 40 AME PASSWORD 40...

Page 66: ...me setting The volume of off hook ring is controlled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are us...

Page 67: ...nfirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distin...

Page 68: ...MMABLE KEYS WITH RED LIGHTS Used to call stations directly to in dicate busy condi tions of other sta tions for One Touch di aling and many other system features VOLUME CONTROL KEYS Used to set inde p...

Page 69: ...alls outside lines and many other system features 6 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other...

Page 70: ...10 OUTSIDE CALLS MAKING AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speaker phone press an i...

Page 71: ...NITOR key if you are using a 7B phone NOTES 1 If you have a DSS key assigned to an extension or station group you may press this key instead of dialing the number If you are using a 7 Button Set you m...

Page 72: ...phone you must pick up the handset to speak to the calling party To finish the call replace the handset or press the ANS RLS or the MON ITOR key if you are using a 7B phone BUSY STATION CALLBACK When...

Page 73: ...st lift the handset or press the SPK key before you begin dialing 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call...

Page 74: ...used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is call ing or you can do a blind transfer without notification While...

Page 75: ...on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTIN...

Page 76: ...SPK or the MONITOR key if you are using a 7B phone before dialing the access code 23 If you want a specific extension s calls forwarded to your phone Remote Call Forward Dial 605 plus the desired ext...

Page 77: ...C O line key that he she has indicated OR Dial the C O line number that he she has indicated DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system wide spe...

Page 78: ...ing a speed dial number For the purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key in...

Page 79: ...ated to you on the key pad Press SAVE to store the number To dial the number press the SNR button It will select the same line and dial the stored number If necessary you can select a different line a...

Page 80: ...set or press SPK before you begin dialing MEET ME PAGE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to di...

Page 81: ...he message is set and the button will light red Press the button again to turn off Pressing another programmed message PMSG button will turn the pre vious one off and set a different programmed messag...

Page 82: ...up to complete the transfer OR Hang up to complete a blind transfer after pressing the BOSS key 35 ESTABLISHED CALL PICKUP L VERSION To pick up an established call in progress at a single line extensi...

Page 83: ...a station close to you use the hand set to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 37 GROUP LISTENING When you are engaged on a call and you are using the...

Page 84: ...s the flashing CALL button on your keyset This will place the origi nal party on hold and allow you to talk to the announcing party To return to your first party press the key corresponding to your or...

Page 85: ...R KEYSET AME BGM This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the per sonal greeting A BGM source must...

Page 86: ...MP ON on or 130 to turn it off Press TRANSFER to store your selection 43 HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS or th...

Page 87: ...r comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold 45 44 DISPLAY F...

Page 88: ...fter you dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the du ration of the call Call duration times are displayed in...

Page 89: ...AGING AND MESSAGING section in this guide With the handset on hook press TRSF and then dial 115 To cancel an individual alarm and reminder message Press TRSF and then dial 112 Dial alarm number 1 2 or...

Page 90: ...ay keyset Only the display keysets that are allowed in sys tem programming MMC 318 will receive the TMSG softkey in the display and use this feature Familiarization with the two digit message numbers...

Page 91: ...be displayed when there was no CID information sent on the line NO CID DSP Caller ID Digital Signal Processors CIDDSP s are re sources in the DCS 400si required for receiving CID data If there are no...

Page 92: ...Press the STORE soft key The system displays the speed dial bin in which the number was stored NOTE Your telephone system must have LCR correctly programmed to re dial the saved number If LCR is not b...

Page 93: ...yset The 32 tri colored LED s provide better visual indica tion of call status and call progress The extra programmable keys are used exactly like the one on your keyset Make them DSS BLF keys or any...

Page 94: ..._______________ _________________________ 49 _________________________ _________________________ 59 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ ________________...

Page 95: ...ation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturin...

Page 96: ...ine Queuing with Callback 5 INTERCOM CALLS Calling Other Stations 6 Answering Intercom Calls 6 Busy Station Callback 6 Busy Station Camp on 6 Calling Your System Operator 7 CALL PROCESSING Holding Cal...

Page 97: ...amming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct co...

Page 98: ...to as internal or intercom dial tone To get an outside line from the telephone company dial an access code usually the digit 9 To call an other station in your system simply dial its extension number...

Page 99: ...If your system is programmed to require an authorization code before making a call Dial and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is progr...

Page 100: ...ected to the ringing call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive tra...

Page 101: ...you originally tried to transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they a...

Page 102: ...put the first call on hold Hang up and the waiting call will ring Lift the handset to answer Complete this call by transferring it or hanging up Lift the handset and then dial 11 to return to your fi...

Page 103: ...p number Receive confirmation tone and hang up To cancel Call Forward No Response lift the handset and dial 600 O OR R dial another forward code e g 604 If you want a specific extension s calls forwar...

Page 104: ...xt available speed dial bin number e g 01 a trunk or trunk group number and your speed dial digits Listen for system dial tone and replace handset LAST NUMBER REDIAL To redial the last telephone numbe...

Page 105: ...at left you a message will be called auto matically If it is not answered your message indication will remain Repeat the prior step until all messages have been returned in the or der received Dial to...

Page 106: ...lls to be charged to different accounts You can enter an account code in two ways To enter an account code by interrupting the conversation While on an outside call hookflash receive confirmation tone...

Page 107: ...mum of 12 characters includ ing and NOTE If you wait for the outside party to hang up you must complete this procedure within ten seconds You cannot repeat if you make a mistake IN OUT OF GROUP If you...

Page 108: ..._______________ _________________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS C CO OD DE E N NA AM ME E T TE EL LE EP PH HO ON NE E N NU UM MB BE ER R 00...

Page 109: ...se infor mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and ma...

Page 110: ...ointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Station Timers 30 31 Adding Names to the Translation Table 31 32 Holiday 33 Customer Set Relocation 34...

Page 111: ...will help control costs and telephone abuse Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your sys te...

Page 112: ...to allow different lines to ring different ring plans to ring different station and or station groups Examples of why differ ent ring plans are required can include normal day operation night opera t...

Page 113: ...ges in can monitor the conversation and no warning tone or display will be sent to the station being monitored The handset transmitter and keyset microphone are disabled The party that originated the...

Page 114: ...t dial followed by a four digit authorization code If you enter a correct code you will hear confirmation tone and then receive a dial tone and you can make an outside call in the usual manner The sta...

Page 115: ...your installation and service company for details ABANDON CALL LIST The system has a system wide abandoned calls list that stores CID informa tion for the last 50 100 in L LE version calls that rang b...

Page 116: ...passcodes cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversa tion OR You can press NND to view more information about the call OR You can p...

Page 117: ...rogram code you want to access Follow the instructions for that program NOTE You must begin programming within 30 seconds Once you are in programming any delay of more than 30 seconds between key stro...

Page 118: ...0184 0047 the above format NEW 3020994 1445 3 Verify the time and date and reenter OLD 3020994 1445 them if necessary NEW WMMDDYY HHMM 4 Press TRSF to store and exit programming OR press SPK to store...

Page 119: ...8 DIAL 9 W X Y 9 DIAL The key can be used for the following special characters space _ and 14 13 PROGRAM STATION NAMES This program is used to assign a character name or identification for each exten...

Page 120: ...ch C O line You may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and foll...

Page 121: ...ear entry SPK RLS Save data and advance to next program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Chang...

Page 122: ...number to return to Program System Speed Dial Numbers step 4 4 Press the right soft key to return to step 2 above OR press TRSF to store and exit programming OR press SPK to store and advance to the n...

Page 123: ...LASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS A B C D E F 12 BUTTON KEYSET PROGRAMMABLE KEYS L...

Page 124: ...IST station may be selected 4 Dial the speed dial location e g 05 OR 205 SPEED NAME use UP or DOWN to scroll through the 01 _ location numbers and use the right soft key to move the cursor OR press th...

Page 125: ...nd then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1 press UP or DOWN to select the station HHMM NOTSET and press the right soft key to move the...

Page 126: ...00 49 500 999 PMSG Programmed Messages 01 30 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 549 SG Station Group 500 or 5000 through 549 or 5049 PROGRAM KEYS UP DOWN...

Page 127: ...ard No Answer destination The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the transfer recall timer or transferred calls will...

Page 128: ...consists of 400 1500 on L LE version entries with each entry comprised of a ten digit telephone number and a 16 digit name See Program Station Names Open customer programming and follow the instructio...

Page 129: ...N Display shows EXT _ EXT 2 Enter first station number e g 202 SET RELOCATION Press RIGHT soft key to move cursor EXT 202 EXT _ 3 Enter second station number e g 210 SET RELOCATION Press RIGHT soft ke...

Page 130: ...S C D i S C D M O A 4 6 B 8 S C D i B 8 1 S C D i B 8 1 S C D i S C D i h t i w M O A 4 1 B 8 2 S C D i B 8 2 S C D S C D i h t i w M O A 4 1 L S S E Y O N O N O N O N O N O N O N O N O N O N O N O N...

Page 131: ...ged In 12 Status 12 Calls Answered 12 Average Call Time 12 Average Ring Time 13 Call Status 13 Sample UCD Report 14 AUTO ATTENDANT AND UNFORM CALL DISTRIBUTION ADMINISTRATION GUIDE iDCS 500 DIGITAL CO...

Page 132: ...ephone system is equipped with an integrated option package to enhance call processing The improved feature support is in the form of Auto Attendant and Uniform Call Distribution One or both may be ac...

Page 133: ...or RP key will FLASH AUTO RING PLAN SERVICE Manually changing an Auto Attendant to a different ring plan without an alternate greeting The greeting will change the iDCS 500 system ring plan until the...

Page 134: ...imes while the call is being processed SUPERVISOR Each UCD group can be assigned one or more optional supervisors A su pervisor can be responsible for more than one UCD group If you are a su pervisor...

Page 135: ...t a station average ring time is 00 00 Press the UP key You will be presented with the following display It shows you the number of C O calls that rang in when all members of the group were busy It is...

Page 136: ...ta for the current group in this case 529 the sales group It requires a customer provided printer 529 Sales group PRINT CLEAR Clearing Stored Data Select the CLEAR option You will be presented with tw...

Page 137: ...his statistic is a real time statistic and so will not print on a report Abandoned Calls This shows the number of callers that reached the UCD group but hung up before being answered A high number pro...

Page 138: ...l agent calls is less than the calls received by the group it is possible that calls were unanswered by an agent and went to final destination or that callers hung up while in queue If the total numbe...

Page 139: ...SY 00002 AVERAGE TIME IN QUEUE 00 51 TOTAL CALLS RECEIVED 00011 LONGEST QUEUE TIME TODAY 02 14 TOTAL CALLS ABANDONED 00004 AGENT STATISTICS MEMBER AGENT NAME CALLS AVERAGE RING ANSWERED CALL TIME TIME...

Page 140: ...____________________ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ ______________...

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