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STATUS SCREEN OF THE LCD PANEL

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• Executive-Secretary: Station is programmed for Executive-Secretary feature.

• Forward: Call Forwarding is set to station.

• Answer Mode: Station is set for Auto Answer or Voice Announce mode.

• Do Not Disturb: Station is set for Do Not Disturb.

• Headset: Station is set for Headset mode operation.

• Group Listen: Station has enabled Group Listen feature.

• Mute: Station has enabled Mute feature.

• Alarm: Station has set an Alarm Reminder.

• Message: Station has received a message from another station.

• Network Connection: Indicates Network Connection is operational.

5012L.qxp 3/10/2005 10:48 AM Page 77

SVM/SVMi E-Series

This section describes how to setup and use the various features available to a
Subscriber. A Subscriber is a person that has been authorized access to the vari-
ous features and services available in the SVM/SVMi E-Series. Please review this
section carefully before you use your Authorized Features and Services, known as
Subscriber Services.

Voice Mail is one of the Subscriber Services available. Your voice mail box has the
capability of storing private messages, and offers a number of options for sending
or redirecting messages as well as provides several ways to notify you of new mes-
sages.

Another very common Subscriber Service is Access Manager. This allows you con-
trol over when and where you receive your calls as well as what to speak to your
callers in the event you are unable to speak to them directly. The ‘events’ are
referred to as “Call Conditions”. No-Answer, Busy, and Blocked are the most com-
monly used Call Conditions.

This guide can be used by Subscribers from within the office or from telephones
outside the office. The basic operation is the same, but the access method will be
different. See the SVM/SVMi E-Series Subscriber Services Menu Diagram for more
details.

Note that some features and prompts detailed here may not be available to all
Subscribers. See your System Administrator if you have questions about feature
availability.

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Summary of Contents for iDCS 500 Release 2/OfficeServ

Page 1: ...nents of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Copyright 2005 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical inc...

Page 2: ...ator 22 CALL PROCESSING System Hold 23 Exclusive Hold 23 Remote Hold 23 Hold Recall 24 Consultation Hold 24 Retrieving Calls Held at Another Station 24 Transferring Calls 25 Transfer with Camp On 25 Transfer to Voice Mail 26 Call Waiting 26 Conference Calls 26 Conference Splitting 27 Conference Groups 27 28 Forwarding Calls 28 29 Call Forward Options 29 Station Call Pickup 29 30 Group Call Pickup ...

Page 3: ...ons 59 Personal Speed Dial Names 59 Station Names 59 Managing Key Assignments 59 LCR with Clear 60 Backspace with LCR 60 Text Messaging 60 61 CALLER ID 62 Selecting your Caller ID Display 62 Viewing the Next Caller ID Call 62 Saving the Caller ID Number 62 Redialing a Saved Caller ID Number 63 Storing a Caller ID Number 63 Inquire Caller ID Park Hold Info 63 Reviewing Past Caller ID Calls 64 APPLI...

Page 4: ...ey can be pro grammed for a specific function on your keyset and that same button can be something different on another keyset See the system manager to get your most frequently used features assigned to your programmable buttons The top button on either side of the Large Display Screen scrolls through the var ious levels of the programmable button display screens Lines from the telephone company ...

Page 5: ...round music is turned on at your keyset the vol ume buttons will also control the level of music The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons There are 16 levels for each volume setting The volume of off hook ring is controlled by a user programmable setting 4 SCREEN BUTTON The 5012L incorporates a SCREEN button Th...

Page 6: ... button An ANS RLS button may be assigned to the station as a programmable button ENTER BUTTON This button is used to select a menu option or to save changes made to a menu or submenu option DIRECTION BUTTON The DIRECTION BUTTON is the donut shaped ring which surrounds the ENTER button This button is used to navigate within the menus There are directional arrows stenciled into this button which in...

Page 7: ...press the Select button next to the item Volume Button Used to adjust the volume of the handset speakerphone ringer back ground music and page Screen Button Select Button 6 Dial Button Speaker Button For handsfree operation and ringing Hold Button Used to save a call without hanging up on the current call Transfer Button Conference Button Used to make a calls of up to 5 parties Microphone Button N...

Page 8: ...ghlighted The station numbers will be automatically set by the iDCS 100 Release 2 or the iDCS 500 Release 2 system once the necessary information has been entered into the IP keyset Enter ID and password of the server as described below to register the phone See your system administrator for specific Network and Server addresses The addresses necessary to set up the ITP 5012L are IP Address of Sta...

Page 9: ...red via the dial pad keys using 0 9 and dial keys as well as utilizing the navigation button assembly The button used for editing and their features are summarized below BUTTON FEATURES Left and Right To move a cursor highlighted area or to erase what is entered Enter To save the current setting and end programming End To cancel the current programming and return to the Main Menu Cancel To move ba...

Page 10: ... current ly saved on the LCD If the gateway IP address has not been set the LCD will show nothing Use any dial buttons from 0 9 and button to enter the gateway IP address and save it by pressing the Enter button of navigation buttons NOTE In the 2 Network Menu 1 Mode option when 2 DHCP is selected the IP address Netmask and Gateway will not be displayed on the LCD Network 1 4 1 Mode 2 IP 3 Netmask...

Page 11: ...SCROLL button or the UP DOWN arrow select buttons on the display MAKING AN OUTSIDE CALL IMPORTANT Put phone in OVERLAP MODE Press the MENU button Select CONFIG and then select DIAL MODE Change it to OVERLAP If your phone is not in OVERLAP mode you must always press the SEND button after dialing the digits to send the call Lift the handset and press an idle outside line button line group button or ...

Page 12: ...unk number and name etc NOTES 1 If a call is flashing at your keyset but not ringing you must press the flashing button to answer 17 18 2 While a call is ringing in press the SCREEN button to display the programma ble button screen This will enable you to view and invoke any of the station features that you may wish UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device...

Page 13: ... END button NOTES 1 If you have a DSS button assigned to an extension or station group you may press this button instead of dialing the number 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing DIALING THE MOST RECENT OUTGOING INCOMING NUMBER Press the SEND button The most recent call Internal or External to system t...

Page 14: ...irst available CALL button will flash black to indicate your call is waiting Wait for the called party to answer The called station must release its first call or place it on hold before answer ing your camp on NOTES 1 If you receive No More Calls tone that station has no available button to accept your call Hang up or leave a message 21 22 2 If the Hot Keypad feature has been turned off you must ...

Page 15: ...ee CALL buttons or line buttons you will hear No More Calls tone and must return to the other party by press ing the TRANSFER button or the RETURN soft key in the display 2 Intercom calls cannot be put on remote hold HOLD RECALL If you leave a call on hold longer than the hold timer it will recall your station The button that the call appears on will have a slow flashing indicator When your phone ...

Page 16: ...eive No More Calls tone that station has no button available to receive another call Press TRANSFER to return to the outside caller 26 TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT button to accomplish this To transfer a call directly to a voice mailbox While on a call press the VT button and dial the mailbox ...

Page 17: ...ect a blank entry Enter 9 plus the outside telephone number or enter an internal extension number Then press ENTER to save this entry The cursor moves to the next blank entry Repeat the process until all members are entered in the Conference Group Use CANCEL to erase digits as needed Now press MENU then ENTER to save the phone numbers Press ENTER again to save the Conference Group information Pres...

Page 18: ...ss UP or DOWN to select YES or NO and press TRANSFER to store and exit 29 STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light to answer this ringing station NOTE If the Hot Keypad feature has b...

Page 19: ... party you wish to call When the number is displayed press ENTER and the number will be automatically dialed for you If you press ENTER without entering a speed dial number all registered num bers will be displayed 2 BY NAME Searches for a telephone number by names associated with them Enter the name in the By Name box and press ENTER When the name is dis played press ENTER again and all of the nu...

Page 20: ...ory SYSTEM Accesses System speed dial name list PERS Accesses your personal speed dial name list Enter the first digit of the desired party Press the UP DOWN buttons to scroll to the desired entry Press the appropriate operation soft button 33 34 DIAL Dials the displayed number PREVIOUS Moves you to the previous entry EXIT Exit programming and return to idle screen NEXT Moves you to the next entry...

Page 21: ...ill select the same line and dial the stored number If necessary you can select a different line and then press the SAVE REPEAT button 36 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition Lift the handset Press the PAGE button or dial 55 Dial the desired zone number 0 1 2 3 or 4 After the attention tone make your announcement NOT...

Page 22: ...nced If you have a PARK button press it and dial the announced orbit number 37 38 You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEA...

Page 23: ...lay confirms save To clear absent message press MENU at message option and scroll down to clear press ENTER display requires more input select YES NO press ENTER display confirms cleared 40 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND button or dial 401 The DND button indicator will be lit steady to remind you of this ...

Page 24: ...option and press ENTER OR you may dial 2 and immedi ately enter the option Choose the desired ALARM NUMBER 1 2 Enter TIME via the dial pad in 24 hour format Set RING TONE via the direction button left right Each tone is heard Set REPEAT DURATION via the direction button Press ENTER when finished To clear alarm Scroll to CLEAR option in Alarm Clock setting screen and press ENTER DAILY PLANNER Sched...

Page 25: ...d set or press the SPEAKER button EXECUTIVE SECRETARY HOT LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secre tary station When an Executive Secretary hotline is programmed to this keyset the keyset offers an additional screen option This screen has options for setting the status of the ...

Page 26: ...vert From the BOSS keyset when the keyset rings press the EXEC DIVERT button The call is forwarded to the Secretary station Pressing the EXEC DIVERT button when the keyset is in idle status will divert all calls after to the Secretary station Pressing the EXEC DIVERT button again will cancel the divert function GROUP LISTENING When you are engaged on a call and you are using the handset you may wa...

Page 27: ...nnouncing party To return to your first party press the button corresponding to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 48 OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button wi...

Page 28: ...in Option Page OR press END to return to the idle screen 49 50 SELECT RING TONE Each keyset user can select any one of eight ring frequencies While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN keys to hear each tone When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a different tone than what...

Page 29: ...and immediately enter the option Scroll to AUTO HOLD press ENTER to change option status Press CANCEL to enter change and return to the Main Configuration Menu OR press END to return to idle screen NOTE Intercom calls can be automatically put on hold by pressing TRANSFER HEADSET OPERATION Keyset users can switch between headset mode and handset mode When using headset mode press the ANS RLS button...

Page 30: ...o turn ring preference on or 060 to turn it off Press TRANSFER to store your selection 53 From the LCD Press MENU button Scroll to CONFIGURATION option press ENTER Scroll to STATION ON OFF and press ENTER OR you may dial 0 and imme diately enter the option Scroll to RING PREF press ENTER to change option status Press CANCEL to enter change and return to Main Configuration Menu OR press END to retu...

Page 31: ...ENTER OR you may press 0 and immediately enter the option Scroll to AUTO CAMP ON and press ENTER to change status Press CANCEL to return to option Main Screen Press the MENU button or press the END to return to idle screen 55 56 DISPLAY FEATURES DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number Display keyset users can view the name of the called or call...

Page 32: ... action and in other cases you receive directory information 57 58 DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer comes on automatically or the TIMER button is pressed If the call duration timer is not used the number dialed will be displayed until the call is released transferred or put on hold CALL DURATI...

Page 33: ...When you are making outside call using LCR and dial an incorrect digit you can press the CLEAR soft key to reenter the telephone number You do not need to redial 9 to reaccess LCR BACKSPACE WITH LCR If you misdial while using LCR you can delete digits shown in the display by press ing the BACKSPACE soft key as many times as necessary TEXT MESSAGING See also MESSAGE option in the Application Progra...

Page 34: ...o not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection From the LCD Press the MENU button Scroll to CONFIGURATION option press ENTER Scroll to CID DISPLAY and press ENTER OR you may dial 6 and immedi ately enter the option Scroll LEFT RIGHT to desired display option Press CANCEL to enter change and return to Main Co...

Page 35: ...are on a call Press the INQUIRE button Your existing call will go on hold OR press the CID button and then the INQUIRE soft key to place the first call on hold 64 Dial the trunk number You may now answer the call by pressing the ANS button OR you may use NND to view more information about this call OR you can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or...

Page 36: ...amming Section 65 Application Program Main Menu Screen 3 DAILY PLANNER See Alarm Reminder Programming Section 4 MEMO PAD Self memo feature Allows you to set text message notes Up to 5 memos may be stored Add NEW MEMO Type in memo on keypad press ENTER Press MENU button to change fonts or add characters SEARCH displays all memos saved and REMOVE ALL deletes all memos 5 CALCULATOR Enter FIRST NUMBER...

Page 37: ...one level will be heard as you scroll through them 1 Ring Type Assigns ringer tone to station 8 tone options 2 Ringer Sets ringer volume level 8 volume levels 3 Offhook Sets off hook ringer volume level 8 volume levels 67 4 Handset Sets handset receive volume level 8 volume levels 5 Speaker Sets station speaker volume level 16 volume levels 6 Broadcast Voice Announce feature volume 16 volume level...

Page 38: ...pendent and operates on a first in first out basis Calls to displayed numbers can be returned with a single button press provided LCR is being used STOP CID DISPLAY Discontinues CID information after call is answered AUTO ANS CO CALL Allows CO calls to be auto answered on incoming calls Scroll to or dial 0 press ENTER Scroll to desired feature press ENTER to change option status Press CANCEL to en...

Page 39: ...uthorized Features and Services known as Subscriber Services Voice Mail is one of the Subscriber Services available Your voice mail box has the capability of storing private messages and offers a number of options for sending or redirecting messages as well as provides several ways to notify you of new mes sages Another very common Subscriber Service is Access Manager This allows you con trol over...

Page 40: ...ifferent station Press the VMMSG key or dial the SVM SVMi E Series group number You will be prompted to enter a password Press 4 This will take you to the Main Auto Attendant Menu Press plus the Subscriber number of your choice You will be prompted to enter you password At this point the inside and outside callers follow the same instructions You will hear a message stating the number of messages ...

Page 41: ...re new messages in your mailbox your VMMSG key will be lit Call the SVM SVMi E Series by pressing this key and when prompted enter your password You will then be at the Subscriber Services Menu Select 1 to listen to new mes sages or 3 to listen to saved messages Note After you enter your password if Autoplay of New Messages is enabled and you have new messages the SVM SVMi E Series will begin to p...

Page 42: ...seconds 77 Change playback volume of the recording There are two levels of volume during playback Dialing this code will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 77 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speeds 0 Play options Pressing t...

Page 43: ...ou can be reached When Follow Me is activated the transfer will be supervised and confirmed This means that if the call is not answered or if rejected by the Subscriber at the designated location it will be recalled to the Subscriber s mailbox 3 Call Blocking When this feature is active callers will not be transferred to your extension they will hear your blocked greeting if recorded and will go d...

Page 44: ...ion is available only if the Administrator has assigned you the Basic Greeting feature 81 Example Hi this is John Smith I m sorry I am not available to answer your call If someone else can help you please enter the extension number now Or to leave me a message press 1 2 Busy Greeting Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Lo...

Page 45: ... left in your voice mailbox To hear your message at the remote location when the SVM SVMi E Series calls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in 83 Setting Up Message Alert From the Subscriber Services Menu press 6 for Mailbox Administration Press 1 for Message...

Page 46: ... used to set your password and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to all reminders both Active and Pending If authorized you can group your reminders as Commitments Follow Ups or Tasks for bet ter organization The system will flag each reminder as Active or Pending pending means scheduled for future deliver...

Page 47: ...to press you can enter them at any time you do not have to wait to be prompted This feature can be toggled on off at anytime Also if it is off you will be prompted within each subscriber menu to press zero for more options This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled KEYSET USER FEATURES The following options are available if ...

Page 48: ... rings and you want to send the caller directly to your mailbox sim ply press Direct Messaging DSS To make it easy to leave messages for others in your office without hav ing to dial their extension number first keyset users may simply dial plus a mailbox extension number and leave a message directly If you dial a busy exten sion press to connect directly with the mailbox Self Memo Reminder Pressi...

Page 49: ...________________ _________________________ 24 _________________________ _________________________ 91 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _____________________...

Page 50: ...N O T E S N O T E S ...

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