Samsung DS 24D User Instruction Download Page 107 | Manualshive

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OVERVIEW

Your DS 616 telephone system is equipped with an integrated option pack-
age to enhance call processing. The improved feature support is in the form
of Auto Attendant .

1

AUTO ATTENDANT

The auto attendant will answer and process incoming calls without human
intervention. The caller is answered and hears a message prompting him/her
to dial numbers to reach extensions in the phone system or follow other
options provided by the AA card.

Your installation and service company has already designed and programmed
these options for you, including the greetings and messages that play at
different times while the call is being processed.

The only administration associated with this card is the greeting change.
Different day and night greetings may be programmed. These change when
the DS 616 system changes between day mode and night mode. Addition-
ally, an alternate greeting may be recorded to indicate a holiday, an emer-
gency or another temporary closure. From time to time, it may be necessary
to manually change the active greeting from the current (day or night) to the
alternate (holiday).

RECORDING GREETINGS

To record greetings (or prompts) you must have an

AA RECORD

key pro-

grammed on your keyset. Select a quiet place where you will not be dis-
turbed.

z

Press the AA RECORD key

z

Enter the passcode (this can be supplied by your installation and service
company)

z

Lift the handset and press HANDSET

z

Dial the first AA port (this will usually be 381)

z

Enter the number of the prompt to record (if in doubt get a list of the
prompts from your installation and service company)

z

Begin recording after the tone, when finished press the AA RECORD key

PLAYING GREETINGS

You may play the greetings to check that you are happy with the quality and
content. To do this you must have an

AA PLAY

key programmed on your

keyset.

z

Press the AA PLAY key

z

Dial the first AA port (this will usually be 381)

Home Page

AAUCD

Table of Contents

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Summary of Contents for DS 24D

Page 1: ...STATION STATUS 1 10 1 11 CHANGING YOUR TIME AND DATE DISPLAY 1 11 1 12 SETTING STATION ON OFF OPTIONS 1 12 1 13 SELECTING A RING TONE 1 14 1 14 ALARM REMINDER 1 15 1 15 SETTING A PROGRAMMED MESSAGE 1 16 1 16 ALARM REMINDER WITH MESSAGE 1 17 1 17 CALLER ID DISPLAY 1 18 2 DS 24D KEYSET USER GUIDE 3 iDCS KEYSET USER GUIDE 4 STANDARD TELEPHONE USER GUIDE 5 SYSTEM ADMINISTRATION AND SPECIAL FEATURES GU...

Page 2: ... be used by experienced display keyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the DS 24D Keyset User Guide are followed The diagram below illustrates the keys on a DS 24D keyset that have special functions during programming When required these keys will be referred to by the names described below Home Page Table of Contents ...

Page 3: ...eyset users These procedures will help explain some of the displays observed as the simpler procedures detailed in the iDCS Keyset User Guide are followed The diagram below illustrates the keys on a iDCS 28D and a iDCS 18D keyset that have special functions during programming When required these keys will be referred to by the names described below Home Page Table of Contents ...

Page 4: ... MANUAL PART 1 JUNE 2004 1 3 The diagram below illustrates the keys on a iDCS 8D keyset that have special functions during programming When required these keys will be referred to by the names described below Home Page Table of Contents ...

Page 5: ... key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 201 STN LOCK LOCKED OUTGOING OR 4 Enter 2 for locking all calls Internal and external calls will not be allowed 201 STN LOCK LOCKED ALL CALLS 5 Enter 0 to unlock your phone 201 STN LOCK UNLOCKED 6 Press the ...

Page 6: ...fault passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the Transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing passcode default 1234 201 PASSCODE OLD CODE 3 Enter the new passcode 201 PASSCODE NEW CODE _ 4 Reenter the new passcode to verify the number If reentered correctly display shows 201 PASSCODE VERIFY SUCCESS...

Page 7: ...d for both ACTION DISPLAY 1 Press the Transfer key followed by 102 Display shows 201 FORWARD 0 FORWARD CANCEL 2 Dial 0 6 to select the forward type e g 1 OR 201 FORWARD 1 ALL CALL NONE Press UP or DOWN to select the forward type Press the right soft key to move the cursor 3 Dial the destination number e g 202 OR 201 FORWARD 1 ALL CALL 202 Press UP or DOWN to select the destination Press the right ...

Page 8: ...ed to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset will ring when the transfer is complete if the user has not pressed the Speaker key or lifted the handset VOICE The station will not ring After a short attention tone callers can make an annoucement The called party must press the Speaker key or lift the handset to reply ACTION DISPLAY 1 Press the Tr...

Page 9: ...d NOTE When the character you want appears on the same dial pad key as the previous character press the VOL UP or DOWN keys to move the cursor to the right or to the left DS 616 KEYSETS and iDCS KEYSETS COUNT 1 2 3 4 5 DIAL 0 0 DIAL 1 space 1 DIAL 2 A B C 2 DIAL 3 D E F 3 DIAL 4 G H I 4 DIAL 5 J K L 5 DIAL 6 M N O 6 DIAL 7 P Q R S 7 DIAL 8 T U V 4 8 DIAL 9 W X Y Z 9 DIAL 4 4 1 When the character y...

Page 10: ... to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the D button is pressed again ACTION DISPLAY 1 Press the Transfer key followed by 105 Display shows 201 SPEED DIAL 00 If you have no speed dial bins the display will be as shown 201 SPEED DIAL SPDBLK NOT EXI...

Page 11: ...g its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the Transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPEED NAME 01 _ Use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor 3 Enter the location name using the procedure described in Programming Your Station s Name 20...

Page 12: ... MMPG Meet Me Page 0 9 4 PAGE Page 0 9 4 SPD Speed Dial 00 49 500 999 PSMG Programmed Message 01 20 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 529 ACTION DISPLAY 1 Press the Transfer key followed by 107 Display shows the first station 201 EXT KTS 01 CALL1 2 Enter the key number e g 18 OR 201 EXT KTS 18 DS Use UP and DOWN to scroll through the keys Use the right...

Page 13: ...08 4DLI 01 04 1 TYPE Simple Set 2 PICKUP GROUP None 01 08 3 SGR Station Group Number 4 BOSS SECR None 1 4 5 PAGE Page Zone 6 DAY COS NO COS 01 10 7 NIGHT COS NO COS 01 10 ACTION DISPLAY 1 Press the Transfer key followed by 108 Display shows 201 STN STATUS PORT No 8DLI 01 2 Press UP or DOWN to view the status items 201 STN STATUS TYPE SIMPLE SET 3 Press the Transfer key to exit Home Page Table of C...

Page 14: ...plays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays Friday as Fri and March as Mar ACTION DISPLAY 1 Press the Transfer key followed by 109 Display shows 201 DAY FORMAT COUNTRY WESTERN 2 Press UP or DOWN to select the display mode Press the right soft key ...

Page 15: ...rst lift the handset or press the Speaker button 4 KEY TONE Allows the user to hear a slight tone when pressing buttons on the set 5 PAGE REJOIN This feature allows keyset users to hear the remaining portion of an ongoing internal page or all page over the speaker of their keysets after they return their keysets to idle To enable this feature follow the procedure below 6 RING PREF When off this fe...

Page 16: ...t is dialed at Step 2 201 STN ON OFF AUTO TIMER ON If option 2 from above list is dialed at Step 2 201 STN ON OFF HEADSET USE OFF If option 3 from above list is dialed at Step 2 201 STN ON OFF HOT KEYPAD ON If option 4 from above list is dialed at Step 2 201 STN ON OFF KEYTONE ON If option 5 from above list is dialed at Step 2 201 STN ON OFF PAGE REJOIN ON If option 6 from above list is dialed at ...

Page 17: ... ring frequencies ACTION DISPLAY 1 Press the Transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN to select the ring tone Press the right soft key to move the cursor 3 Press the Transfer key to store and exit Home Page Table of Contents ...

Page 18: ...r key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 2 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move the cursor OR Press the left soft key to return to step 2 3 Enter alarm time in 24 hour format e g 1300 Display automatically advances to step 5 201 ALM CLK 2 HHMM 1300 NOTSET 4 Enter alarm type e g 2 OR 20...

Page 19: ...ling you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the Transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial 00 20 to select message number e g 05 OR 201 PGMMSG 05 PAGE ME Press UP or DOWN to select message 3 Press the LEFT or RIGHT soft key to return to step 2 OR Press the Transfer key to store and exit Home Pa...

Page 20: ...splay keyset is necessary to view messages ACTION DISPLAY 1 Press the Transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 2 to select the alarm e g 2 OR 201 ALM REM 1 HHMM NOTSET Press UP or DOWN to select the alarm Press the right soft key to move the cursor 3 Enter the alarm time in 24 hour clock format e g 1300 201 ALM REM 2 HHMM 1300 NOTSET Display automatically advan...

Page 21: ...e Caller ID number received from the Central Office will be displayed first 2 NAME FIRST The Caller ID name received from the Central Office will be displayed first ACTION DISPLAY 1 Press the Transfer key followed by 119 Display shows current display mode 201 CID DISPLAY NUMBER FIRST 2 Dial display option 0 1 or 2 e g 2 OR 201 CID DISPLAY NAME FIRST Press UP or DOWN to select option 3 Press the Tr...

Page 22: ...Transfer to Voice Mail 13 Call Waiting 13 Conference Calls 13 Forwarding Calls 14 16 Call Pickup 16 Group Call Pickup 16 SAMSUNG DS 616 SYSTEM June 2004 DS 24D KEYSET USER GUIDE Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes...

Page 23: ...PEED DIAL NUMBERS 42 43 DIALING FEATURES Speed Dialing 17 Programming Personal Speed Dial Numbers 17 18 One Touch Speed Dialing 18 Last Number Redial 18 Save Number with Redial 18 Chain Dialing 19 Automatic Redial Retry 19 Pulse to Tone Changeover 19 PAGING AND MESSAGING Making an Internal Page 20 Making an External Page 20 All Page 20 Meet Me Page 21 Call Park and Page 21 Messages Set and Cancel ...

Page 24: ...r keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code NOTE DS 24D ke...

Page 25: ...ntain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset See the sys tem manager to get your most frequently used features assigned to your programmable...

Page 26: ... feature CONFIRMATION TONE 100 ms ON 100 ms OFF FOR ONE SECOND Error Tone A continuous single level tone indicates you have done something incorrectly Try again ERROR TONE CONTINUOUS CONTINUOUS Scroll Volume DS 24D 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PRS 8TUV 9WXYZ 0 Transfer Redial Hold Speaker 32 CHARACTER DISPLAY Two lines with 16 characters each SOFT KEYS Used to activate features via the display SCRO...

Page 27: ...st first lift the handset or press the SPEAKER key before dialing 6 OUTSIDE CALLS MAKING AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle out side line button line group button or dial a line access code to receive dial tone through the speaker OR press SPEAKER receive intercom dial tone and di...

Page 28: ...st lift the handset or press the SPEAKER key before you begin dialing 9 8 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring back tone the station you called is set for Voice Announce or Auto Answer Begin speaking immediately after the tone Finish the call by replacing the handset or pressing t...

Page 29: ...ress HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NOTE While on a call pressing a line key route key or flashing CALL but ton will automatically put your first call on hold and connect you ...

Page 30: ...sh to leave outside TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is call ing or you can do a blind transfer without notification While on a call press the TRANSFER key and dial an extension num ber or group number Your call is automatically put on transfer hold OR Press a DSS key or ...

Page 31: ...n that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference FORWARDING CALLS You may forward your calls to another station group of stations or an exter nal telephone number Program a destination for the type of forwarding you want as detailed below If you...

Page 32: ...UT Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off NOTES 1 External Call Forward will cancel all other call forwarding instructions 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing CALL FORWARD OPTIONS A display keyset may review or change call forward options and destina tions Ca...

Page 33: ...Display keyset users may want to hide some speed dial numbers so that they will not show in the display When you are entering a telephone number press E All subsequent digits will be hidden Press E again to begin displaying digits The F key is used to enter a name See Personal Speed Dial Names under Display Features Use the HOLD key to clear a speed dial number ONE TOUCH SPEED DIALING You may assi...

Page 34: ...ve an automatically parked call Dial 10 plus the number that was announced If you have a PAGPK key press it and dial the number that was announced If you have a PARK key press it and dial the announced orbit number You will be connected to the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You ...

Page 35: ...ephones receive special dial tone as a message indication NOTES 1 A station can have up to five message indications 2 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing CANCELING MESSAGES To cancel a message indication that you left at another station dial 42 plus the extension number of the station at which you left a m...

Page 36: ...door 25 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND key or dial 401 The DND key lights steady red to remind you of this mode To cancel DND press the DND key again or dial 400 The DND light turns off You can make calls while in the DND mode NOTES 1 If the Hot Keypad feature has been turned off you must first lift the h...

Page 37: ...c e R S E Y S E Y O N s l l a c m o c r e t n i e k a M S E Y S E Y O N m o c r e t n i e v i e c e R s l l a c S E Y S E Y O N 27 CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room Dial the extension number of the door phone You will be connected to the door phone and you can listen or have a conversation If an electric d...

Page 38: ...keyset speaker In both cases you can continue to speak to the original party Press the flashing CALL button on your keyset This will place the orig inal party on hold and allow you to talk to the announcing party To return to your first party press the key corresponding to your original call This will disconnect the OHVA call OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK key Pr...

Page 39: ...he keyset to enter headset mode and the light will illuminate to indicate this Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out 31 30 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME Answer Machine Emulation fea ture to enable password protection This will prevent unauthorized people from listening to you...

Page 40: ...etings Outside and internal calls ringing to a station group will display CALL FOR xxx where xxx is the station group number This allows you to answer calls directed to you differently than calls directed to your group 32 HOT KEYPAD On your phone system your keyset s keypad can be made live or hot so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing Cal...

Page 41: ...ach alarm if needed 35 DIAL BY DIRECTORY Each station or speed dial number can have an associated directory name A station or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed dial number in seconds Press the DIR key DIRECTORY Select the directory you wish to use PERS personal...

Page 42: ...Station Any extension number FWRD Call Forwarding 0 5 GPIK Group Pick Up 01 08 IG In Out of Group Any group you are part of 5XX MMPG Meet Me Page 0 5 4 PAGE Page 0 5 4 PSMG Programmed Message 01 20 SG Station Group 5XX SPD Speed Dialing 00 49 500 799 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 5XX NOTE Confirm that the cursor is placed correctly before you enter the...

Page 43: ...ch the number was stored NOTE Your telephone system must have LCR correctly programmed to re dial the saved number If LCR is not being used on your system you will not be allowed to STORE CID numbers WHAT IS CALLER ID Caller ID is the name given to the telephone company provided feature that delivers the telephone number and sometimes the name of the person call ing your phone The Samsung DS 616 s...

Page 44: ...isting call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the...

Page 45: ..._________________________ 49 _________________________ _________________________ 43 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ ____________...

Page 46: ...r with Camp On 18 Transfer to Voice Mail 18 Call Waiting 19 Conference Calls 19 Forwarding Calls 20 22 Call Pickup 22 Group Call Pickup 22 SAMSUNG DS 616 SYSTEMS June 2004 iDCS KEYSET USER GUIDE Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notic...

Page 47: ...eed Dial Numbers 23 24 One Touch Speed Dialing 24 Last Number Redial 24 Save Number with Redial 25 Chain Dialing 25 Automatic Redial Retry 25 Pulse to Tone Changeover 26 PAGING AND MESSAGING Making an Internal Page 27 Making an External Page 27 All Page 27 Meet Me Page 28 Call Park and Page 28 Messages Set and Cancel 29 Returning Messages 29 Programmed Messages 30 CONVENIENCE FEATURES Do Not Distu...

Page 48: ...h the op eration of your keyset Keep this guide handy You may need to look up in structions for infrequently used features Learning to use your keyset correctly will make everyday telephone commu nications a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature c...

Page 49: ...NGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone sys tem The keys with paper designation strips are programmable keys This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset See the sys tem ...

Page 50: ...ort beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beeping tone indicates you have done something incorrectly Try again ERROR TONE 50 ms of tone 1 50 ms of tone 2 FOR THREE SECONDS Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volu...

Page 51: ...ring ing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with 16 characters each TERMINAL STATUS INDICATOR Used to provide your keyset status SOFT KEYS Used to acti vate features via the display SCROLL KEY Used to scroll through dis plays 10 PROGRAMMABLE KEYS ...

Page 52: ...ttom of the base pedestal 8 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features iDCS 14B STRIP iDCS KDB FULL DUPLEX FKDBF The standard speakerphone mode of operation for a iDCS keyset is half duplex This means that you cannot transmit and receive speech at the same time Adding a FKDBF...

Page 53: ...st first lift the handset or press the SPEAKER key before dialing ANSWERING AN OUTSIDE CALL Lift the handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the ANS RLS key to automatically answer on the speakerphone NOTE If a call is flashing at your keyset but not ringing you must press the flashing button to answer UNIVERSAL ANS...

Page 54: ...Note In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on your keyset the FLASH key may be programmed to recall dial tone SENDING A FLASH While on an outside call press the FLASH key to send a flash to th...

Page 55: ...f the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key before dialing BUSY STATION CAMP ON When you call another station and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP key or dial 45 The called station will receive off hook ring tone repeated every few sec onds and its first available CALL button wi...

Page 56: ...HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key at other keysets it will flash red at those keysets To take the caller off hold press that key and the green flashing light will go steady green again Resume the conversation NOTE While on a call pressing a line key route key or flashing CALL but ton will automatically put...

Page 57: ...ny call to another extension in one of two ways You can do a screened transfer by informing the other extension who is call ing or you can do a blind transfer without notification While on a call press the TRANSFER key and dial an extension number or group number Your call is automatically put on transfer hold OR Press a DSS key or station group key Your call is automatically put on transfer hold ...

Page 58: ...LS You may forward your calls to another station group of stations or an exter nal telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER keys press one to turn that forward feature on A steady red light reminds you what forward condition is activated You can clear all call forward conditions set at your station b...

Page 59: ...ature has been turned off you must first lift the hand set or press the SPEAKER key before you begin dialing CALL FORWARD OPTIONS A display keyset may review or change call forward options and destina tions Call forward access can be done via the keypad or by accessing the keyset display features To review or change call forward options Press TRANSFER 102 Dial 0 6 to select the forward type e g 1 ...

Page 60: ...and replace the handset 25 24 The A key is not used The B key inserts a flash The C key inserts a pause The D key is used for pulse to tone conversion If your system uses rotary or pulse dialing C O lines pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones The E key is used to hide digits Display keyset users may want to hide some speed dial numbers ...

Page 61: ...MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers Lift the handset Press the PAGE key or dial 55 Dial the desired zone number 5 OR Dial 9 to page all external zones After the attention tone make your announcement NOTE If you have a dedicated page zone key it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets and external...

Page 62: ...eturned 28 MEET ME PAGE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRANSFER Remain off hook until the person dials 56 from any phone The paged person will be automatically connected with you CALL PARK AND PAGE When you have an outside call for someone who is not at his her desk...

Page 63: ...ed to remind you of this mode To cancel DND press the DND key again or dial 400 The DND light turns off You can make calls while in the DND mode NOTES 1 If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER key 2 If you place your keyset in DND mode and you do not have a DND key your TSI key will flash to indicate DND status ONE TIME DND If you are on ...

Page 64: ...TEN again to turn the speaker off and resume private conver sation Repeat if necessary NOTE Depending on speaker volume and the acoustics of your office it may be advisable to turn the group listening feature off before hanging up This will eliminate a momentary squeal 33 32 APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yourself of an ap pointment later i...

Page 65: ...HVA call will disconnect the voice announc ing party and return you to your original call IN GROUP OUT OF GROUP If your keyset is assigned to a station ring group you can remove your key set from the group and then put it back in While you are out of the group you can receive calls to your extension number but not calls to the group number If you have an IN OUT key Press the IN OUT key It will lig...

Page 66: ...stem and your keyset has a programmed AME key See the Keyset User Features in the SVMi guide With the handset on hook press TRANSFER and then dial 110 Dial 101 to turn on AME PASSCODE or 100 to turn it off Press TRANSFER to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and ...

Page 67: ...ing preference on or 60 to turn it off Press TRANSFER to store your selection SET ANSWER MODE INTERCOM You can receive internal calls in one of three modes see Answering Intercom Calls under Intercom Calls for descriptions While on hook press TRANSFER and then dial 103 Dial 0 for Ringing 1 for Auto Answer or 2 for Voice Announce Press TRANSFER to store your selection NOTE When your keyset is progr...

Page 68: ...nutes the timer restarts You can press the TIMER key to manually begin timing a call Press it again to stop timing If you press it while the automatic timer is on the call dura tion time is restarted 40 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes Pressing one of these keys has the same effect as press ing a ...

Page 69: ...utton to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and replace it The display will return to date and time VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them With the handset on hook press the MSG key with the red flashing light The first station that left a message indication will be ...

Page 70: ...ey for paging zone four Adding 225 to a different pickup key will define this key as pickup for exten sion 225 only The key must already be assigned by the technician While on hook press TRANSFER and then dial 107 Use the VOLUME keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender When you reach a key listed below dial the corresp...

Page 71: ...ller ID is the name given to the telephone company provided feature that delivers the telephone number and sometimes the name of the person call ing your phone There are two types of Caller ID the first delivers the calling party s telephone number only and the second sometimes referred to as Deluxe Caller ID delivers both the calling party s telephone number and name as listed in the telephone di...

Page 72: ...the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressing the ANS key OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned ...

Page 73: ...______________________ 24 _________________________ _________________________ 51 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _______________...

Page 74: ...onference 10 Forwarding Your Calls 10 11 Call Pickup 12 STANDARD TELEPHONE USER GUIDE SAMSUNG DS 616 June 2002 Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufactu...

Page 75: ...to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to deter mine the correct code 1 DIALING FEATURES Speed Dialing 13 Programming Personal Speed Dial Numbers 13 Last Number Redial 13 Save Number with Redial 14 Pulse to Tone Changeover 14 PAGING AND MESSAGING Making an In...

Page 76: ...e Samsung DS 616 system dial tone This is also referred to as internal or intercom dial tone To get an outside line from the telephone company dial an access code usually the digit 9 To call another station in your system simply dial its extension number See your system directory list for other access codes and extension numbers HOOKFLASH Throughout this guide you will see references to hookflash ...

Page 77: ...If your system is programmed to require an authorization code before making a call Dial and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an account code before making a call Dial 47 and a valid code Hookflash and receive transfer tone Select a C O line For more information see your system administrator ANSWERING AN OUT...

Page 78: ...all Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang up When the busy station becomes free your telephone will ring Lift the handset to automatically call the now idle station NOTE You have 30 seconds to answer or the callback will be canceled BUSY STATIO...

Page 79: ...ther call is waiting Hookflash and then dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to answer Complete this call by transferring it or hanging up Lift the handset and then dial 11 to return to your first call 9 8 CALL PROCESSING HOLDING CALLS When you are connected to any call hookflash receive transfer tone and dial 11 The call will now be on hold...

Page 80: ...er While you are engaged in a conversation hookflash receive transfer tone and dial 46 You will receive conference tone Make another call either intercom or outside After the called party answers hookflash and receive conference tone Make another call OR hookflash to join all parties Repeat as necessary To drop a party from your conference call Hookflash receive confirmation tone and dial the exte...

Page 81: ...an error tone at any time then go on hook and resume from the beginning 2 Unfortunately phones are not allowed to put a FLASH or a PAUSE into your dialed digit stream 3 There is no way to erase a previously programmed speed dialing bin but overwriting is allowed LAST NUMBER REDIAL To redial the last telephone number you have dialed Lift the handset and dial 19 NOTE Redial does not apply to interco...

Page 82: ...the announcement MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers Lift the handset Dial 55 plus 9 to make an external page After the brief attention tone make the announcement ALL PAGE To page all keysets and the external speakers at the same time Lift the handset and dial 55 plus After the brief attention tone make the announcement MEET ME PAGE ANSWER Make a pa...

Page 83: ...tation and no one answers or you receive a busy signal you can set a message indication at that station The MES SAGE key on keysets will flash and standard telephones will receive special dial tone Hookflash and dial 43 Receive confirmation tone and hang up If the keyset you are calling is in the Auto Answer mode you must use the following procedure Hang up for at least two seconds Lift the handse...

Page 84: ...tone after dial 0 NOT SET 1 TODAY ONLY or 2 DAILY to select alarm type Receive confirmation tone and go on hook Repeat for each alarm if needed Receive confirmation tone Note If you are presented with an error tone at any time then go on hook and resume from the beginning CONVENIENCE FEATURES DO NOT DISTURB Use Do Not Disturb DND when you want to block calls to your keyset Lift the handset and the...

Page 85: ... code it may be a maximum of 12 characters includ ing and Hookflash to return to the conversation If you make an error repeat the procedure with the correct code Only the last account code dialed will be recorded To enter an account code after the outside party hangs up After the outside party hangs up hookflash receive confirmation tone and then dial 47 Dial the account code it may be a maximum o...

Page 86: ...___________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS C CO OD DE E N NA AM ME E T TE EL LE EP PH HO ON NE E N NU UM MB BE ER R 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _...

Page 87: ... guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engi neering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Home Page System Admin Table of Conten...

Page 88: ...Alarm Appointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Set Individual Forward No Answer Timers 30 Adding Names to the Translation Table 31 TABLE OF CONTENTS ABOUT THIS BOOK 1 SPECIAL FEATURES Night Service Operation 2 Automatic Night Service 2 Manual Night Service 2 Calling The System Operator 2 Operator Recalls 2 Executive Barge in 3 Walking Clas...

Page 89: ...s and telephone abuse Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your sys tem up to be used without an operator The designated system administrator can access specific programs and modify some functions to better manage the Samsung DS 616 office tele phone system Instructions are detailed and easy...

Page 90: ...ve internal dial tone 3 2 SPECIAL FEATURES NIGHT SERVICE OPERATION AUTOMATIC OR MANUAL Your system is designed to have an alternate mode of operation generally designated as Night Service Night Service permits incoming calls to ring dif ferently than during normal day operation Night Service may be set manu ally or automatically While in the Night mode each station will be limited to its individua...

Page 91: ...rface module SIM are required each time an incorrect passcode is entered The DISA alarm will ring for a programmable time before canceling the ring ing however the DISA alarm display will remain until the alarm is cleared To clear the DISA alarm follow the following procedure 5 4 Dial an access code and then the telephone number OR use the desired feature as usual Hang up The station will be retur...

Page 92: ...ress Transfer or hookflash on a single line telephone SLT If a correct code is entered you will hear DS 616 dial tone and you can make an outside call in the usual manner If an incorrect code is entered the station returns error tone For information on entering and changing forced account codes see the system administrator programming section of this book AUTHORIZATION CODES Authorization codes ar...

Page 93: ... Amer ica is in no way responsible for the possible misuse of this feature NOTE This information is NOT repeated in this user guide TEAR HERE 8 CALLER ID SPECIAL FEATURES ABANDON CALL LIST 100 A system wide abandoned calls list stores CID information for the last 100 calls that rang but were not answered and were accompanied with valid CID information The abandoned calls list is accessed using the...

Page 94: ...PASSCODE Dial the four digit passcode The display shows ENABLE CUS PROG DISABLE Dial 1 to enable The display shows ENABLE CUS PROG ENABLE Press Transfer The keyset returns to its idle condition Press Transfer and then dial the three digit program code you want to access Follow the instructions for that program NOTE You must begin programming within 30 seconds Once you are in programming any delay ...

Page 95: ...he keysets do so as soon as you notice that they are incorrect Auto matic Operating Mode will not work correctly and SMDR records will be of no value when the date and time are not correct The display format is the following W Day of the week Enter 0 for Sunday and 6 for Saturday MM Month Enter 01 for January and 12 for December DD Day of the month Enter a number in the range of 01 31 YY Year Ente...

Page 96: ... DIAL 4 4 The key can be used for the following special characters space _ and 14 13 PROGRAM STATION NAMES This program is used to assign a character name or identification for each extension You may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters Hold Press to clear entry Open customer programming and follow the instructions ...

Page 97: ... 2 OR press Transfer to store and exit programming OR press Speaker to store and advance to the next program 15 PROGRAM TRUNK NAMES This program is used to assign a character name or identification for each C O line You may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters Hold Press to clear entry Open customer programming and ...

Page 98: ...an 200 station speed dial numbers are assigned See your service company to increase or decrease the system list The speed dial codes are 500 799 Each speed dial number consists of a line access code and the telephone number to be dialed The access code can be any line group individual line station group or individual extension The speed dial number can be up to 24 characters long including 4 FLASH...

Page 99: ... Press to clear entry A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Enters the speed dial name 19 PROGRAM SYSTEM SPEED DIAL NAMES This program is used to assign a character name or identification for each system speed dial location This name enables you to locate the speed dial number when you are using th...

Page 100: ... the left soft key to return to step 2 above 5 Enter the name using the procedure in 205 SPEED NAME Program Station Names and press the 01 SAM SMITH right soft key to return to step 2 OR press the left soft key to return to step 3 21 Open customer programming and follow the instructions below ACTION DISPLAY 1 Press Transfer and then dial 105 201 SPEED DIAL Display shows 00 2 Dial the station numbe...

Page 101: ...nsfer and then dial 715 PGM MESSAGE 01 Display shows the first message IN A MEETING 2 Dial in the message number e g 11 PGM MESSAGE 11 OR press UP or DOWN to scroll through _ the messages and press the right soft key to move the cursor 3 Enter in the message using the PGM MESSAGE 11 procedure in Program Station Names IN THE SHOWROOM and press the right soft key to return to step 2 above 4 Press Tr...

Page 102: ...ET 1 TODAY 2 DAILY PROGRAM KEYS UP DOWN Select a station Hold Press to clear data KEYPAD Used to enter data Open customer programming and follow the instructions below ACTION DISPLAY 1 Press Transfer and then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1 press UP or DOWN to select the station HHMM NOTSET and press the right soft key to move the...

Page 103: ...9 PMSG Programmed Messages 01 20 DIR Directory SYS 0 PERS 1 or STN 2 PROGRAM KEYS UP DOWN Select the extension number KEYPAD Used to enter extender codes Hold Used to clear the displayed data Open customer programming and follow the instructions below ACTION DISPLAY 1 Press Transfer and then dial 107 201 KEY EXTEND Display shows the first station 01 CALL1 2 Dial the station number e g 205 OR use 2...

Page 104: ...ach station can have an individual Call Forward No Answer timer to accom modate station users with different individual work habits When adjusting this timer take care that the value is not greater than the transfer recall timer The range is 001 255 seconds PROGRAM KEYS KEYPAD Used to set timer values UP DOWN Used to select extension number Speaker Save data and advance to next program Open custom...

Page 105: ...ove cursor left and right SPK Used to store data and advance to next MMC Hold Used to clear previous entry ACTION DISPLAY 1 Press Transfer and then dial 728 CID XLAT 001 Display shows first entry DIGIT 2 Dial entry number e g 005 CID XLAT 005 OR use UP and DOWN to scroll DIGIT _ through entries and press right soft key to select entry 3 Enter telephone number and press CID XLAT 005 right soft key ...

Page 106: ...may warrant Samsung Telecommunications America Inc disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Copyright 2003 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or informat...

Page 107: ...ternate greeting may be recorded to indicate a holiday an emer gency or another temporary closure From time to time it may be necessary to manually change the active greeting from the current day or night to the alternate holiday RECORDING GREETINGS To record greetings or prompts you must have an AA RECORD key pro grammed on your keyset Select a quiet place where you will not be dis turbed z Press...

Page 108: ...lso change z When the Day Night AA greeting is changed remotely the Day Night status of the DS 616 phone system is also changed This means that a customer who forgets to put the system in night mode can call in remotely and do it z When the alternate greeting is set the DS 616 system will go into night mode If a NIGHT key is programmed on the DS 616 it will FLASH The normal status of this light in...

Page 109: ...Home Page Table of Contents ...

Page 110: ...ber Subscriber and Mailbox Number usually match your extension number Enter your Password _________________ Default Password 0000 From Another Subscriber s Phone Press the button labeled MESSAGE or VMMSG or dial SVM Access Code Dial followed by and your Extension Mailbox Number You will be prompted to enter your Passcode Enter your Password _________________ Default Password 0000 Alternate Off Sit...

Page 111: ...Home Page Table of Contents ...

Page 112: ...ter and accept your Last Name then your First Name on the Telephone Keypad This is used by the Automated Directory for callers who do not know your extension number but do know your name Record Your Primary No Answer Greeting 5 1 This is your Personal Greeting that plays to your callers when you do not answer your phone RecordYour Mailbox Greeting 5 7 This Greeting is only used if you do not have ...

Page 113: ...Functions While Listening to a Message Functions While Recording and Sending a Message Home Page Table of Contents ...

Page 114: ...bled the system will call you to let you know you have new mes sages This option can be turned on off PAGER NOTIFICATION 6 2 When enabled the system will call your Pager to let you know you have new messages This option can be turned on off QUICK MEMO MAILBOX Quickly send a message to another Subscriber RECORD AND SEND A MESSAGE 2 REMINDER Quickly send a message to yourself STOREDTELEPHONE NUMBERS...

Page 115: ... Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Home Page Table of Contents SVMi E Series ...

Page 116: ...e in the SVM SVMi E Series Please review this section carefully before you use your Authorized Features and Services known as Subscriber Services Voice Mail is one of the Subscriber Services available Your voice mail box has the capability of storing private messages and offers a number of options for sending or redirecting messages as well as provides several ways to notify you of new mes sages A...

Page 117: ...n and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting 7 Pause Resume Menu Prompting 8 Play Menu Options 0 Cancel Return to Executary Change Message Alert 1 Change Pager Notification 2 Review Deleted Messages 3 Revi...

Page 118: ...SUME 5 4 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the SVM SVMi E Series access number or press the key assigned to ring SVM SVMi E Series VMMSG Enter your personal password when prompted the default password is 0000 Outside Callers Subscribers calling from Cell Phones or outside of the office environment Dial the phone ...

Page 119: ...AL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the message you just heard and listen to the next message 4 Reply to the message This will allow you to leave a message in the mailbox of the sender if the sender has a mailbox on this system 5 Return the...

Page 120: ... Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can contain up to 9 preprogrammed telephone numbers The Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly availability sc...

Page 121: ...lse can help you please enter the extension number now Or to leave me a message press 1 11 10 then play your primary No Answer greeting during the day when you are available and will NOT ring your extension but simply play your Night greet ing during the night when you are not available Note This does NOT use the Day and Night schedules of the phone system It is solely controlled by the Subscriber...

Page 122: ...reeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting again or exit without saving the greeting Note If you record only the greeting assigned to the No Answer Call Coverage Condition then that gree...

Page 123: ...ture must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subscriber Settings see next section 14 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient 5 Auto Play New Messages If this option is enabled ...

Page 124: ... and monitor it Press 4 to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker 17 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal Subscriber se...

Page 125: ...ing the soft keys and displays to play save delete reply call forward rewind pause fast forward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with the SVM SVMi E Series 19 AME Password If your keyset has AME PASSWORD MMC 110...

Page 126: ...es 9 Message Waiting Lights 9 Answering Machine Emulation 9 AME Password 9 Shortcuts 10 Direct Messaging 10 Self Memo 10 INTERACTIVE DISPLAYS 10 Viewing Mailbox Contents 10 SAMSUNG DS 616 SYSTEM June 2004 SVM 400 USER GUIDE Samsung Telecommunications America reserves the right without prior notice to revise infor mation in this guide for any reason Samsung Telecommunications America also reserves ...

Page 127: ...isable Change Phone Number Deleted Messages Undelivered Messages 5 Personal Greetings Edit Mailbox Greeting Personal Admin 1 2 3 Change Password Record Name Enter Directory Name ABOUT THIS BOOK This section describes how to setup your mailbox and how to use the vari ous mailbox owner features Please review this section carefully before you use your mailbox Your voice mail box has the capability of...

Page 128: ... hear the time and date and sender s information of the message you just heard Sender information is not available on outside calls To move to the next message Does not save or discard current mes sage 4 ACCESSING YOUR MAILBOX Outside Callers Dial the phone number that will be answered by the SVM 400 The main greeting will answer At the main greeting dial plus your mailbox number mailbox num bers ...

Page 129: ...s 6 for mailbox administration Press 3 for deleted messages 6 5 To scan Plays first 7 seconds of message then skips to next message To stop scanning press 1 4 To cancel and return to previous menu MESSAGE FORWARDING OPTIONS If option 6 is selected from the message play menu you will be given the option to forward this message to another subscriber The subscriber can be selected by dialing the mail...

Page 130: ...mory until 3 am the following day Select this option to recover undelete previ ously deleted messages during this period of time Undelivered Retrieval When this function is activated the SVM 400 will allow you to recall any mes sages you have sent that have not yet been picked up by the recipient From the mailbox main menu press 6 for mailbox administration Press 4 for undelivered messages This us...

Page 131: ...it to monitor calls going to your voice mail and optionally answer them The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to voice mail and hear your per sonal greeting before leaving a message During this time you will be mon itoring the conn...

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