43
ASSIST
ANCE
Assistance
device at its promotional price through My Verizon
every year with a 2-year renewal (upgrade fee applies).
•
If you’re using more minutes than your
Calling Plan includes, we’ll let you know with
Minute Check.
Minute Check will periodically notify you through My
Verizon if you’re exceeding your plan allowance and
let you know of other Calling Plan options that may
save you money.
See
verizonwireless.com/myverizon
for details. Backup Assistant
SM
,
Annual Upgrade and Minute Check are available for accounts with up to 10 lines
that are enrolled in My Verizon.
Customer Service assistance
Customer Service Representatives are also available at
your local Verizon Wireless Communications Store dur-
ing normal business hours. For Customer Service, call
1-800-922-0204
(toll-free in the U.S., 6 a.m.–11 p.m.).
Warranty replacements
Experiencing problems with your handset? Call us at
1-866-406-5154
from a landline phone. If we’re unable
to resolve the issue and it’s due to a manufacturing
defect within the first year of ownership, we’ll send a
replacement device right to your door for free.
Address or account changes
It’s important that we have your most current
information so we’re able to reach you for any reason.
There are 3 ways to update your information:
•
Online
—Go to
verizonwireless.com/contactus
and
follow these instructions:
1.
Select the appropriate choice from the drop-down
menu in the
Send an Email
section.
2.
Fill out the online form.
3.
Select
Topic
and
Subtopic
from the drop-
down menu.
4.
Hit
Send
to submit email.
•
U.S. Mail
—Use the change-of-address form on the
back of your bill.
•
Telephone
—Call Customer Service at
1-800-922-0204
from any phone (toll-free in the
U.S.) or
6
mno
1
1
and
from your wireless
device (airtime-free).
