47
ASSIST
ANCE
Assistance
launch your web browser, then select
My Verizon
.
If you don’t subscribe to Mobile Web, you will see an
option to view My Verizon for free once you launch
the browser.
•
Home banking
—Verizon Wireless and CheckFree®
have teamed together to give you the option to
pay your wireless bill online at your choice of more
than 1,700 financial services locations across the
Internet. You will be able to schedule payments using
a designated bank account and arrange for monthly
bill payments via your preferred home-banking
service provider.
•
Check payment via mail
—Allows you to mail
in a personal or business check, along with the
remittance slip and envelope provided with your
billing statement.
•
In person
—Payments can be made at your local
Verizon Wireless Communications Store using our Bill
Payment Kiosks.
*See Wireless Device User Guide for details
Loss or Theft
If your wireless device is lost or stolen, please contact
Customer Service at
1-800-922-0204
to suspend your
service. If your wireless device is malfunctioning, please
bring it to a Verizon Wireless Communications Store.
Toll-Free Calls and Emergency Services
Calls to 800, 855, 866, 877 and 888 numbers are toll-free,
but airtime charges do apply. Calls to Verizon Wireless
Customer Service and emergency calls (911) are toll- and
airtime-free.
Fraud Prevention
Verizon Wireless wants to protect your privacy and
works hard to prevent unauthorized phone usage or
fraud. Wireless device numbers and calls are capable
of being intercepted by someone with specialized
equipment. We use antifraud technology to make
fraudulent calling very difficult, parti cularly on
digital calls.
• Report a lost or stolen wireless device to the police
and Verizon Wireless immediately.
