Samsung CLP-680ND: CLP-775ND User Manual Download | Manualshive

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6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems

233

• Power and cable connecting problems

234

• Printing problems

235

• Printing quality problems

239

• Operating system problems

247

For errors that occur during the wireless software installation and settings, refer to the
troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless
network" on page 167).

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Summary of Contents for CLP-680ND: CLP-775ND

Page 1: ...provides information concerning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troublesho...

Page 2: ...g USB memory device 48 3 Maintenance Ordering supplies and accessories 53 Available consumables 54 Available accessories 56 Available maintenance parts 57 Storing the toner cartridge 58 Redistributing...

Page 3: ...3 BASIC 5 Appendix Specifications 102 Regulatory information 113 Copyright 123...

Page 4: ...now before using the machine Key benefits 5 Features by models 7 Useful to know 9 About this user s guide 10 Safety information 11 Machine overview 16 Control panel overview 19 Turning on the machine...

Page 5: ...For single side printing 24 ppm A4 or 25 ppm Letter For duplex printing 12 ppm A4 or 12 ppm Letter Convenience You can print on the go from your smartphone or computer using Google Cloud Print enable...

Page 6: ...ets of paper and can then be taped together to form a poster see Using advanced print features on page 198 You can print in various operating systems see System requirements on page 109 Your machine i...

Page 7: ...CLP 68xND Series CLP 68xDW Series Windows Mac Linux Unix Software CLP 41xN Series CLP 41xNW Series CLP 68xND Series CLP 68xDW Series SPL printer driver PCL printer driver PS printer driver XPS printer...

Page 8: ...rkInterface802 11b g n wireless LANb b Depending on your country wireless LAN card may not be available For some counties only 802 11 b g can be applied Contact your local Samsung dealer or the retail...

Page 9: ...n Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 93 A paper jam has occurred Open and close the door see Front view on page...

Page 10: ...ng on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are ma...

Page 11: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 12: ...ctric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do...

Page 13: ...ords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropr...

Page 14: ...ich is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplug this product from the wall outle...

Page 15: ...an be dangerous if inhaled or ingested Do not burn any of the supplies such as toner cartridge or fuser unit This could cause an explosion or uncontrollable fire When storing supplies such as toner ca...

Page 16: ...r cord Quick installation guide Software CDa a The software CD contains the print drivers user s guide and software applications Misc accessoriesb b Miscellaneous accessories included with your machin...

Page 17: ...ntermediate Transfer Belt ITB 5 Tray 1 11 Paper width guides on a manual feeder 6 Front cover 12 Manual feeder 1 2 3 4 5 6 7 11 8 9 10 12 CLP 68xND Series CLP 68xDW Series 1 Output support 9 Multi pur...

Page 18: ...n page 7 CLP 41xN Series CLP 41xNW Series CLP 68xND Series CLP 68xDW Series 1 Waster toner container 5 Power switch 2 Rear cover 6 USB porta a The optional IEEE 1284B parallel connector can be used by...

Page 19: ...ters menu mode and scrolls through the available menus see Accessing the menu on page 25 4 Arrow Navigates available values by moving to the next or previous options 5 OK Confirms the selection on the...

Page 20: ...urn the switch on if the machine has a power switch Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17...

Page 21: ...llation window in this User s Guide may differ depending on the machine and interface in use Only use a USB cable no longer than 3 meters 118 inches 12 Windows 1 Make sure that the machine is connecte...

Page 22: ...ake sure that the machine is connected to your computer and powered on 2 From the Start menu select Programs or All Programs Samsung Printers your printer driver name Uninstall 3 Follow the instructio...

Page 23: ...nd Basic Setup This chapter provides information about the overall menu structure and the basic setup options Menu overview 25 Machine s basic settings 28 Media and tray 30 Basic printing 42 Using USB...

Page 24: ...icable to your machine Some menu names may differ from your machine depending on its options or the models The menus are described in the Advanced Guide see Useful Setting Menus on page 177 1 Accessin...

Page 25: ...anual Feederb Paper Size Paper Type MP Trayc Paper Size Paper Type Tray 1 Paper Size Paper Type Paper Source Auto Tray 1 Tray 2d MP Trayc Manual Feederb Resolution Normal Best Clear Text Off Minimum N...

Page 26: ...ID Sensor TCP IP IPv4 DHCP BOOTP Static TCP IP IPv6 IPv6 Activate DHCPv6 Config Ethernet Speed Automatic 10Mbps Half 10Mbps Full 100Mbps Half 100Mbps Full 1Gbps Full 802 1x Wirelessc Wi Fi ON OFF c C...

Page 27: ...however they are not correct you need to change it for the correct time being Enter the correct time and date using arrows or numeric keypad see Keypad letters and numbers on page 196 Month 01 to 12 D...

Page 28: ...the option you want then press OK 5 Press OK to save the selection 6 Press Cancel to return to ready mode Refer to below links to set other settings useful for using the machine See Setting the paper...

Page 29: ...inflammable print media can cause a fire Use designated print media see Print media specifications on page 104 Make sure not to use the inkjet photo paper with this machine It could cause damage to th...

Page 30: ...options or models Check your machine type see Tray overview on page 30 If you do not adjust the guide it may cause paper registration image skew or jamming of the paper 3 Loading paper in the tray Ill...

Page 31: ...the size see Tray overview on page 30 3 Flex or fan the edge of the paper stack to separate the pages before loading papers 4 After inserting paper into the tray squeeze the paper width guides and pa...

Page 32: ...nt menu b Open Printing Preferences see Opening printing preferences on page 43 c Press the Paper tab in Printing Preferences and select an appropriate paper type d Select Auto Select in paper source...

Page 33: ...paper tray for manual feeding OR Press the push release of multi purpose tray and it down to open 2 Load the paper 3 Squeeze the multi purpose or manual feeder tray paper width guides and adjust them...

Page 34: ...Label d Select Manual Feeder or MP Tray in paper source then press OK e Start printing in application If your machine has multi purpose tray press OK on the control panel each time you load a sheet of...

Page 35: ...ith less than 6 mm curl and should not contain air Condition should not be wrinkled nicked nor damaged Temperature should resist the heat and pressure of the machine during operation Use only well con...

Page 36: ...amage the fuser For the best print quality position margins no closer than 15 mm from the edges of the envelope Avoid printing over the area where the envelope s seams meet Transparency In case of col...

Page 37: ...er by Xerox such as 3R 91331 A4 3R 2780 Letter Labels To avoid damaging the machine use only labels designed for use in laser printers When selecting labels consider the following factors Adhesives Sh...

Page 38: ...edges of the material Preprinted paper When loading preprinted paper the printed side should be facing up with an uncurled edge at the front If you experience problems with paper feeding turn the pap...

Page 39: ...ce Settings on page 225 It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu button on the control panel 2 Press Paper and select the tray you want 3 Press Pa...

Page 40: ...once Make sure that you do not touch the surface and do not allow children near it The printed pages stack on the output support and the output support will help the printed pages to align Unfold the...

Page 41: ...n page 211 The following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer l...

Page 42: ...select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due t...

Page 43: ...ter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved T...

Page 44: ...e control panel It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu System Setup Eco Setup on the control panel 2 Select the option you want and press OK Def...

Page 45: ...istrator Result simulator ResultSimulator shows the results of reduced emission of carbon dioxide used electricity and the amount of saved paper in accordance with the settings you selected The result...

Page 46: ...not print the document until you enter your password on the printer You can use this feature after installing the optional memory Check the mass storage HDD or RAM disk option in Device Options then...

Page 47: ...our dealer You must use only an authorized USB memory device with an A plug type connector Use only a USB memory device with metal shielded connector Only use a USB memory device that has obtained com...

Page 48: ...el 3 Press Direct USB USB Print 4 Press the arrow until the folder or file you want and press OK If you see or D in the front of a folder name there are one or more files or folders in the selected fo...

Page 49: ...isplay 17 Backing up data Data in the machine s memory can be accidentally erased due to power failure or storage failure Backup helps you protect your the system settings by storing them as backup fi...

Page 50: ...Using USB memory device 51 2 Menu Overview and Basic Setup 6 To restore the backup file to the machine press Yes OK...

Page 51: ...es 53 Available consumables 54 Available accessories 56 Available maintenance parts 57 Storing the toner cartridge 58 Redistributing toner 60 Replacing the toner cartridge 62 Replacing the waste toner...

Page 52: ...to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purcha...

Page 53: ...llow Magenta Cyan CLT K504S Black CLT Y504S Yellow CLT M504S Magenta CLT C504S Cyan CLP 68xND Series CLP 68xDW Series Average continuous black cartridge yield Approx 2 000 standard pages Black Average...

Page 54: ...rtridges or other consumables will be incompatible with your machine due to different configurations of toner cartridges and other consumables according to the specific country conditions Samsung does...

Page 55: ...xDW Series only Allows you to use various interface When installing the printer driver with an IEEE 1284B parallel connector the machine might not be found and after installing the printer driver only...

Page 56: ...elow The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been met Parts Average yielda a It wil...

Page 57: ...ag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temper...

Page 58: ...unt of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media typ...

Page 59: ...ill still occur even after you have redistributed the toner Check the type of the toner cartridge for your machine see Available consumables on page 54 Illustrations on this user s guide may differ fr...

Page 60: ...Redistributing toner 61 3 Maintenance...

Page 61: ...rinter Status on page 226 Check the type of the toner cartridge for your machine see Available consumables on page 54 Shake the toner cartridge thoroughly it will increase the initial print quality Il...

Page 62: ...Replacing the toner cartridge 63 3 Maintenance...

Page 63: ...Replacing the toner cartridge 64 3 Maintenance 5 6...

Page 64: ...Replacing the toner cartridge 65 3 Maintenance...

Page 65: ...tainer for your machine see Available consumables on page 54 Toner particles can be released inside the machine but it does not mean the machine is damaged Contact a service representative when print...

Page 66: ...Replacing the waste toner container 67 3 Maintenance 1 2 1 2 1 2...

Page 67: ...accessories the battery inside the machine is a service component Do not change it by yourself There is a risk of an explosion if battery is replaced by an incorrect type Dispose used batteries accor...

Page 68: ...onal device features on page 213 Printer Configuration Select the printer language SPL PCL 6 for the print job AdministratorSettings You can select the Printer Status and EMF Spooling Admin Job Accoun...

Page 69: ...ed that your machine problem is being caused by third party DIMM s The order information is provided for optional accessories see Available accessories on page 56 After installing the optional memory...

Page 70: ...Installing accessories 71 3 Maintenance 1 2 1 2...

Page 71: ...f pages the machine has printed or scanned Replace the corresponding parts if necessary It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu System Setup Main...

Page 72: ...this message or LED appears You can set the machine s settings by using the Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager...

Page 73: ...ining large amounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth o...

Page 74: ...tridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside pa...

Page 75: ...Cleaning the machine 76 3 Maintenance...

Page 76: ...nplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your...

Page 77: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 78: ...s chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a...

Page 79: ...uidelines Ensure that the adjustable guides are positioned correctly see Tray overview on page 30 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before...

Page 80: ...jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 Illustrations on this user s guide may differ from your machine depending on its options or models Check your ma...

Page 81: ...Clearing paper jams 82 4 Troubleshooting 2 In optional tray CLP 68xND Series CLP 68xDW Series only...

Page 82: ...Clearing paper jams 83 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 83: ...Clearing paper jams 84 4 Troubleshooting 3 In the manual feeder multi purpose tray CLP 41xN Series CLP 41xNW Series...

Page 84: ...Clearing paper jams 85 4 Troubleshooting CLP 68xND Series CLP 68xDW Series...

Page 85: ...Clearing paper jams 86 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 3...

Page 86: ...4 Inside the machine The fuser area is hot Take care when removing paper from the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your...

Page 87: ...Clearing paper jams 88 4 Troubleshooting 5 In exit area CLP 41xN Series CLP 41xNW Series The fuser area is hot Take care when removing paper from the machine...

Page 88: ...Clearing paper jams 89 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 89: ...Clearing paper jams 90 4 Troubleshooting CLP 68xND Series CLP 68xDW Series The fuser area is hot Take care when removing paper from the machine...

Page 90: ...Clearing paper jams 91 4 Troubleshooting If you do not see the paper in this area stop and go to next step...

Page 91: ...Clearing paper jams 92 4 Troubleshooting 6 In the duplex unit area CLP 68xND Series CLP 68xDW Series only...

Page 92: ...hine is on line and can be used Red Blinking A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes...

Page 93: ...o mode is on see Eco printing on page 45 Off Eco mode is off a Estimated cartridge life means the expected or estimated toner cartridge life which indicates the average capacity of print outs and is d...

Page 94: ...display depending on the options or models error number indicates the error number tray type indicates the tray number media type indicates the media type media size indicates the media size color in...

Page 95: ...N Series CLP 41xNW Series on page 84 Load paper in tray see Multi purpose or Manual feeder tray on page 33 Paper Jam inside of duplex Paper has jammed during duplex printing This is applicable only to...

Page 96: ...e Redistributing toner on page 60 Replace Toner The indicated toner cartridge has almost reached its estimated cartridge lifea You can choose Stop or Continue as shown on the control panel If you sele...

Page 97: ...page 31 Paper Jam or Empty Paper has jammed in manual feeder There is no paper in tray Clear the jam see CLP 41xN Series CLP 41xNW Series on page 84 Load paper in tray see Multi purpose or Manual feed...

Page 98: ...g Suggested solutions Not installed Waste tank The is waste toner container not installed Install a Samsung genuine waste toner container Not proper room temp Move set The machine is in a room with im...

Page 99: ...The transfer belt cannot be controlled Reboot the power and try the printing job again If the problem persists please call for service Waste toner Full Replace new one The waste toner container is fu...

Page 100: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 102 Regulatory information 113 Copyright 123...

Page 101: ...20 x 452 5 x 311 3 mm 16 54 x 17 81 x 12 26 inches Weight Machine with consumables CLP 41xN Series CLP 41xNW Series 16 62 Kg 36 64 lbs CLP 68xND Series CLP 68xDW Series 20 15 Kg 44 42 lbs Noise Levela...

Page 102: ...er save mode CLP 41xN Series CLP 68xND Series Less than 1 0 W CLP 41xNW Series Less than 1 5 W CLP 68xDW Series Less than 2 0 W Power off mode Less than 0 1 W Wirelessc Module SPW B4319U a Sound Press...

Page 103: ...1 lbs bond Optional tray 520 sheets of 80 g m2 20 lbs bond 70 to 90 g m2 19 to 24 lbs bond 50 sheets Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11...

Page 104: ...t 91 to 105 g m2 24 to 28 lbs bond 50 sheets of 105 g m2 28 lbs bond 91to105g m2 24to28 lbs bond 10 sheets Thickerpaperb c Refer to the Plain paper section Refer to the Plain paper section 164 to 220...

Page 105: ...m2 21 lbs bond 70 to 90 g m2 19 to 24 lbs bond 50 sheets Transparency Letter Legal A4 Refer to the Plain paper section 138 to 146 g m2 35 to 39 lbs bond 50 sheets 138 to 146 g m2 35 to 39 lbs bond 1...

Page 106: ...Refer to the Plain paper section Refer to the Plain paper section 105 to 120 g m2 28 to 32 lbs bond 50 sheets 105 to 120 g m2 28 to 32 lbs bond 1 sheet 105 to 120 g m2 28 to 32 lbs bond 50 sheets 105...

Page 107: ...2 47 to 59 lbs bond 5 sheets Minimum size custom Tray1 98 x 127 mm 3 86 x 5 inches Optional tray 148 5 x 210 mm 5 85 x 8 27inches Multi Purpose tray Manual Feeder 76 x 127 mm 3 x 5 inches 60 to 220 g...

Page 108: ...tium III 933 MHz Pentium IV 1 GHz 128 MB 256 MB 1 5 GB Windows Server 2003 Intel Pentium III 933 MHz Pentium IV 1 GHz 128 MB 512 MB 1 25 GB to 2 GB Windows Server 2008 Intel Pentium IV 1 GHz Pentium I...

Page 109: ...ace Mac OS X 10 4 Intel processors PowerPC G4 G5 128 MB for a powerPC based Mac 512 MB 512 MB for an Intel based Mac 1 GB 1 GB Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1...

Page 110: ...va 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 32 64 bit CPU Pentium IV 2 4GHz Inte...

Page 111: ...terface Ethernet 10 100 1000 Base TX Wired Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows Server 2008 R2 Various Linux OS Mac OS X...

Page 112: ...ents of IEC 60825 1 2007 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level...

Page 113: ...mption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered...

Page 114: ...hat may cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed o...

Page 115: ...rienced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian rad...

Page 116: ...e following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the dev...

Page 117: ...daptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Importan...

Page 118: ...work with the national PSTNs and compatible PBXs of the European countries In the event of problems you should contact the Euro QA Lab of Samsung Electronics Co Ltd in the first instance The product h...

Page 119: ...tions at this time 19 Israel only 20 Regulatory compliance statements Wireless guidance Low power Radio LAN devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz Ban...

Page 120: ...munication devices are examples of devices that provide wireless communication In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option...

Page 121: ...Regulatory information 122 5 Appendix 21 China only...

Page 122: ...Vista Windows 7 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation Google Picasa Google Docs Android and Gmail are either registered trademarks or trade...

Page 123: ...guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC...

Page 124: ...rk setup 148 Samsung MobilePrint 171 AirPrint 172 Google Cloud Print 174 3 Useful Setting Menus Before you begin reading a chapter 178 Information 179 Layout 180 Paper 182 Graphic 183 System Setup 184...

Page 125: ...ng Easy Printer Manager 223 Using Samsung Printer Status 226 Using the Linux Unified Driver Configurator 228 6 Troubleshooting Paper feeding problems 233 Power and cable connecting problems 234 Printi...

Page 126: ...machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 137 Installation for Mac 128...

Page 127: ...nts to install 11 Enter the password and click OK 12 Installing software requires you to restart your computer Click Continue Installation 13 After the installation is finished click Quit or Restart 1...

Page 128: ...to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop 4 Double click the MAC_Installer folder Uninst...

Page 129: ...oftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package a...

Page 130: ...Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your...

Page 131: ...ne and software Useful network programs 133 Wired network setup 134 Installing driver over the network 137 IPv6 configuration 145 Wireless network setup 148 Samsung MobilePrint 171 AirPrint 172 Google...

Page 132: ...ent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine manag...

Page 133: ...ar view on page 18 TCP IPv6 is not supported by this program First you have to set up an IP address for network printing and managements In most cases a new IP address will be automatically assigned b...

Page 134: ...nfiguration using SetIP Mac Before using the SetIP program disable the computer firewall from System Preferences Security Firewall The following instructions may vary from your model 1 Connect your ma...

Page 135: ...The following instructions may vary from your model or operating systems 1 Open opt Samsung mfp share utils 2 Double click the SetIPApplet html file 3 Click to open the TCP IP configuration window 4...

Page 136: ...ow 6 Windows 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 134 If the Found New Hardware Wi...

Page 137: ...are automatically installed on you computer You can start the silent installation by typing s or S in the command window Command line Parameters Following table shows commands that can be used in the...

Page 138: ...escription x or X Uses existing machine driver files to create printer instance if it is already installed This command provides a way to install a printer instance that uses installed printer driver...

Page 139: ...s Pane If you have not set the IP address yet click Set IP address and refer to IPv4 configuration using SetIP Mac on page 135 If you want to set the wireless setting refer to Setup using Mac on page...

Page 140: ...ame for your machine server try using the default queue first 20 ForMacOSX10 4 ifAutoSelectdoesnotworkproperly selectSamsung in Print Using and your machine name in Model ForMacOSX10 5 10 7 ifAutoSele...

Page 141: ...IP address and model name appears on list field 6 Select your machine and click Next 7 Enter the printer description and click Next 8 After the machine is added click Finish 9 UNIX Make sure your mach...

Page 142: ...y installation results 8 Run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this window referring to the following procedures On some UNIX O...

Page 143: ...tion in the Description field This is optional 5 Specify the printer location in the Location field 6 Type the IP address or DNS name of the printer in the Device textbox for network connected printer...

Page 144: ...etwork router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user In the IPv6 network environment follow the next procedure to use the...

Page 145: ...ver the Settings of the top menu bar and then click Network Settings 4 Click TCP IPv6 on the left pane of the website 5 Check the IPv6 Protocol check box to activate IPv6 6 Click the Apply button 7 Tu...

Page 146: ...nfiguration 147 2 Using a Network Connected Machine Manual Address Manually configured IPv6 address by a user 3 Enter the IPv6 addresses e g http FE80 215 99FF FE66 7701 Address must be enclosed in br...

Page 147: ...your computer and the machine at a time Wireless network name and network key Wireless networks require higher security so when an access point is first set up a network name SSID the type of securit...

Page 148: ...ge 167 Set up method Connecting method Description Reference With Access Point From th computer Windows user see Access point via USB cable recommended on page 154 A Mac user see Access point via USB...

Page 149: ...may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine suppor...

Page 150: ...tion appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Press and hold th...

Page 151: ...ode 1 The network configuration report including PIN must be printed see Printing a network configuration report on page 134 In ready mode press and hold the Cancel or Stop Clear button on the control...

Page 152: ...work To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle mode The machine is immediately disconnected fr...

Page 153: ...he Wireless Setting program without the CD If you have installed the printer driver once you can access the Wireless Setting program without the CD From the Start menu select Programs or All Programs...

Page 154: ...not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPA Personal orWPA2 P...

Page 155: ...s Found window appears 13 Select the components to be installed Click Next 14 After selecting the components you can also change the machine name set the machine to be shared on the network set the ma...

Page 156: ...ad hoc Channel Select the channel Auto Setting or 2412 MHz to 2467 MHz Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be used depend...

Page 157: ...enter the IP address and other network configuration values for the machine For example If the computer s network information is as shown follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 The...

Page 158: ...indow appears Select I want to install software with the current settings Recommended Then click Next When you set the wireless configuration manually click Advanced Setting Enter the wireless Network...

Page 159: ...ring and the size is 8 64 characters 13 When the wireless network settings are completed disconnect the USB cable between the computer and machine 14 Wireless network set up is completed After the ins...

Page 160: ...Mode Select ad hoc Channel Select the channel Auto Setting or 2412 MHz to 2467 MHz Authentication Select an authentication type Open System Authentication is not used and encryption may or may not be...

Page 161: ...IP address and other network configuration values for the machine For example If the computer s network information is shown as follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machi...

Page 162: ...work configuration report on page 134 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine using its MAC address to communicate with the m...

Page 163: ...ork Name SSID in the list SSID SSID Service Set Identifier is a name that identifies a wireless network access points and wireless devices attempting to connect to a specific wireless network must use...

Page 164: ...ur machine s new IP address in the browser window For example 3 Click Login on the upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login We recommend you to ch...

Page 165: ...Name Enter the printer s name for searching for your printer on a wireless network By default the device name is the model name IP Address Enter the IP address of the printer This IP address is used o...

Page 166: ...Direct After setting up Wi Fi Direct you need to download the mobile printing application For example Samsung Mobile printer to print from your smartphone When you have found the printer you want to...

Page 167: ...our computer and machine For a DHCP network environment The machine receives the IP address automatically DHCP when computer is configured to DHCP If the printing job is not working in DHCP mode the p...

Page 168: ...e following For information on the access point or wireless router refer to its own user s guide Your computer access point or wireless router or machine may not be turned on Check the wireless recept...

Page 169: ...ot supported When using the ad hoc mode in operating systems such as Windows Vista you might need to set the wireless connection setting every time you use the wireless machine You cannot use infrastr...

Page 170: ...mpatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have Samsung multfunction printer scan any document into a JPG PDF or PNG format for quick and ea...

Page 171: ...ite 4 Type in the ID and Password then click Login Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the...

Page 172: ...nt 173 2 Using a Network Connected Machine Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print...

Page 173: ...Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Cli...

Page 174: ...n on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the applicat...

Page 175: ...Google Cloud Print 176 2 Using a Network Connected Machine 5 Select Print with Google Cloud Print 6 Click the Print button...

Page 176: ...e current status of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 178 Information 179 Layout 180 Paper 182 Graphic 183 System Setup 184 Emulation...

Page 177: ...s for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Some menus may not appear...

Page 178: ...this machine Configuration Prints a report on the machine s overall configuration Supplies Info Prints supplies information page Demo Page Prints the demo page to check whether your machine is printi...

Page 179: ...both sides of the paper side A s margin closest to the binding will be the same as side B s margin closest to the binding Likewise the sides margins farthest from the binding will be the same MP Tray...

Page 180: ...Layout 181 3 Useful Setting Menus Duplex To print on both sides of the paper choose the binding edge Off Disables this option Long Edge Short Edge Item Description...

Page 181: ...he menu options Press Menu Paper on the control panel Item Description Copies Selects the number of copies MP Tray Tray x Paper Size Selects the default paper size Paper Type Selects the paper type cu...

Page 182: ...s printed per inch dpi The higher the setting the sharper printed characters and graphics Clear Text Prints text darker than on a normal document Edge Enhance It allows user to enhance sharpness of te...

Page 183: ...wake up the machine from the power saving mode with the following actions Pressing any button on the control panel Loading paper in a tray Opening or closing the front cover Pulling a tray out or pus...

Page 184: ...detects the paper does not match For example if both tray 1 and tray 2 are filled with the same size paper the machine automatically prints from tray 2 after the tray 1 runs out of paper This option...

Page 185: ...the machine to use this function to let print outs stacked firmly But using this function will make the print speed slow Ram Disk Enables disables RAM disk to manage jobs Item Description Eco Setup Al...

Page 186: ...in Auto Power Off On Timeout To turn the machine on again press the Power button on the control panel make sure the main power switch is on If you run the printer driver or Samsung Easy Printer Manage...

Page 187: ...so it is not applicable to your machine see Menu overview on page 25 To change the menu options Press Menu Emulation on the control panel Item Description Emulation Type The machine language defines...

Page 188: ...enhances the colored image sharper and clearer which means the machine prints the colored image on the paper more like the one in the monitor If you have moved the machine it is strongly recommended t...

Page 189: ...f you are not sure leave as is or consult the network administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see IPv6 configuration on page 145 Ethernet Speed Config...

Page 190: ...network SNTP You can set SNTP Simple Network Time Protocol settings SNTP synchronizes the clocks of the computer systems through the Internet NTP so there would not be a time difference when exchangi...

Page 191: ...evice into the USB memory port on your machine To change the menu options Press Menu DirectUSB on the control panel see Using USB memory device on page 48 Item Description USB Print You can directly p...

Page 192: ...the menu options Press Menu Job Manage on the control panel Item Description Active Job Shows the print job lists that are waiting to be printed Secured Job Shows the print job lists that are secured...

Page 193: ...tures Altitude adjustment 195 Entering various characters 196 Printing features 197 Using optional device features 213 The procedures in this chapter are mainly based on Windows 7 It may be necessary...

Page 194: ...can set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see...

Page 195: ...ters and numbers on page 196 You can enter a space by pressing 1 twice To delete the last digit or character press the arrow button 2 Keypad letters and numbers Special character sets may differ from...

Page 196: ...4 Select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Click OK If you want to change t...

Page 197: ...rt the software CD into your CD ROM drive For windows select the printer XPS driver in the Select Software to Install window Printing to a file PRN You will sometimes need to save the print data as a...

Page 198: ...may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help menu or click the button...

Page 199: ...or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size option under the Paper tab to see what paper sizes are available If you sel...

Page 200: ...onventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing This option is not available when you use Double sided Printing Man...

Page 201: ...lect Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to delete from the Current Watermarks list and click Delete d Click OK or Print until you...

Page 202: ...u want to use If you have stored the overlay file you want to use in an external source you can also load the file when you access the Open window After you select the file click Open The file appears...

Page 203: ...used for printing confidential documents You need to enter a password to print Store Select this setting to save a document in the mass storage device HDD without printing Store and Print This mode i...

Page 204: ...job Group permission If you check this option only groups with group permission can start a print job Click the question mark from the upper right corner of the window and click on any option you want...

Page 205: ...the printing restriction feature and retry printing You cannot print PDF files that are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be pri...

Page 206: ...depending on models or options It means that the features are not supported Printing a document When you print with a Mac you need to check the printer driver settings in each application you use Fol...

Page 207: ...4 Click Print The machine prints the selected number of pages to print on one sheet of paper Printing on both sides of the paper Some features may not be available depending on models or options It me...

Page 208: ...nt from the File menu 2 Select Print directly using lpr 3 In the LPR GUI window select the model name of your machine from the printer list and click Properties 4 Change the print job properties using...

Page 209: ...inting Configuring Printer Properties Using the Printer Properties window provided by the Printers configuration you can change the various properties for your machine as a printer 1 Open the Unified...

Page 210: ...he window such as Page Selection 4 Select how many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties 5 Press OK to start...

Page 211: ...resolution or image position of your document Text tab Set the character margin line space or the columns of the actual print output Margins tab Use Margins Set the margins for the document By defaul...

Page 212: ...AM disk option in Device Options then you can select the various features from Print Mode see Setting Device Options on page 68 1 Open the document you want to print 2 Select Print from the File menu...

Page 213: ...queue before printing or promote a job to print sooner SecuredJob You can print or delete a secured job Shows the list of secured jobs the user has set in the printer driver You need to enter the use...

Page 214: ...ou make full use of your machine Easy Capture Manager 216 Samsung AnyWeb Print 217 Samsung Easy Color Manager 218 Easy Eco Driver 219 Using SyncThru Web Service 220 Using Samsung Easy Printer Manager...

Page 215: ...le depending on model or optional goods see Software on page 7 Available for Windows OS users only see Software on page 7 Capture your screen and launch Easy Capture Manager by simply pressing the Pri...

Page 216: ...7 Available for Windows and Mac OS users only see Software on page 7 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinar...

Page 217: ...profile and can be used from the driver or from inside of the machine This feature may not be available depending on model or optional goods see Software on page 7 Available for Windows and Mac OS us...

Page 218: ...rinting To use this application Start Easy Eco Driver before printing job checkbox in the printer properties should be checked Easy Eco Driver also allows you simple editing such as removing images an...

Page 219: ...e address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as a...

Page 220: ...u to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machin...

Page 221: ...ironment go to Settings Network Settings Outgoing Mail Server SMTP to configure network environment before setting e mail notification 4 Select Enable check box to use the E mail Notification 5 Click...

Page 222: ...g machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces...

Page 223: ...necessary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used...

Page 224: ...Alert Settings Windows only This menu includes settings related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Provides options relating to rece...

Page 225: ...g Printer Status is installed automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status...

Page 226: ...t related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroc...

Page 227: ...age 130 After the driver is installed on your Linux system the Unified Driver Configurator icon will automatically be created on your desktop 8 Opening Unified Driver Configurator 1 Double click the U...

Page 228: ...fied Driver Configurator 9 Printers configuration Printers configuration has the two tabs Printers and Classes Printers tab View the current system s printer configuration by clicking on the machine i...

Page 229: ...as a default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properti...

Page 230: ...rts check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases...

Page 231: ...3 Power and cable connecting problems 234 Printing problems 235 Printing quality problems 239 Operating system problems 247 For errors that occur during the wireless software installation and settings...

Page 232: ...ns from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too...

Page 233: ...oblems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity su...

Page 234: ...the toner cartridge see Replacing the toner cartridge on page 62 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 62 If a system e...

Page 235: ...ting preferences on page 43 Select the correct paper source See the printer driver help screen see Using help on page 44 A print job is extremely slow The job may be very complex Reduce the complexity...

Page 236: ...contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illu...

Page 237: ...aper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 43 The printed billing paper is curled The paper type setting does not match Change the printer op...

Page 238: ...ner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartrid...

Page 239: ...some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing pref...

Page 240: ...blem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry co...

Page 241: ...ping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 43 If background scatter covers the en...

Page 242: ...roperly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and qu...

Page 243: ...are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 74 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge...

Page 244: ...as within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizonta...

Page 245: ...references click the Paper tab and set type to Thin see Opening printing preferences on page 43 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Yo...

Page 246: ...software from the startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool 32 or Illegal Operation messages appear Close all other applications reboo...

Page 247: ...may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during...

Page 248: ...Ghostscript until GNU Ghostscript version 7 05 when the base color space of the document is indexed color space and is converted through CIE color space Because Postscript uses CIE color space for Co...

Page 249: ...ob from the beginning Since Unified Linux Driver locks the port while printing the abrupt termination of the driver keeps the port locked and unavailable for subsequent print jobs If this situation oc...

Page 250: ...he complexity of the page or install more memory A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software a...

Page 251: ...sung com BRAZIL 0800 124 421 4004 0000 www samsung com BULGARIA 07001 33 11 www samsung com CAMEROON 7095 0077 www samsung com CANADA 1 800 SAMSUNG 726 7864 www samsung com ca www samsung com ca_fr Fr...

Page 252: ...amsung com hk www samsung com hk_en HUNGARY 06 80 SAMSUNG 726 7864 www samsung com Country Region Customer Care Center Web Site INDIA 1800 1100 11 3030 8282 1800 3000 8282 1800 266 8282 www samsung co...

Page 253: ...msung com PERU 0 800 777 08 www samsung com Country Region Customer Care Center Web Site PHILIPPINES 1 800 10 SAMSUNG 726 7864 for PLDT 1 800 3 SAMSUNG 726 7864 for Digitel 1 800 8 SAMSUNG 726 7864 fo...

Page 254: ...8 99 00 www samsung com THAILAND 1800 29 3232 02 689 3232 www samsung com TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com TURKEY 444 77 11 www samsung com U A E 800 SAMSUNG 726 7864 www samsung...

Page 255: ...rks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachine...

Page 256: ...t typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on...

Page 257: ...uns back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for s...

Page 258: ...control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of pro...

Page 259: ...ly rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology r...

Page 260: ...ce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It pr...

Page 261: ...ng functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmi...

Page 262: ...but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OS...

Page 263: ...o interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data...

Page 264: ...dress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the In...

Page 265: ...USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transm...

Page 266: ...anced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection eas...

Page 267: ...acter 196 error message 95 F favorites settings for printing 44 features 5 machine features 177 print media feature 104 G general icons 10 general settings 184 glossary 256 google cloud printing 174 J...

Page 268: ...tion 188 information 179 job management 193 menu map 179 menu overview 25 multi purpose or manual feeder tray loading 33 tips on using 33 using special media 35 N network driver installation Linux 141...

Page 269: ...hine 197 special printer features 199 UNIX 211 using direct printing utility 206 printing a document Linux 209 Mac 207 UNIX 211 printing feature 197 problem operating system problems 247 problems pape...

Page 270: ...g 211 Unix system requirements 111 USB cable driver installation 21 22 128 130 driver reinstallation 129 131 USB memory how to back up 50 how to manage 49 USB memory device printing 49 using help 44 2...

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