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If you are using Apple device, you should go
to phone settings, check bluetooth
connection need to un-pair or disconnect
device, press forget device. Then go to
SaluberMD app, go to manage CorX, scan
device to get correct CorX ID and connect it.
Cannot be powered up
Low battery
Charge the watch (around 2.5 hours to fully
charge)
The button didn’t pressed for
long enough
Press and hold the push button (crown)
until the watch power up (normally 3
seconds)
The watch didn’t turn on for too
long and in deep sleep mode
Wake up the watch by connect the cable
with power
White screen on the App
Server down / No Internet
access
Make sure there is Internet access, if yes,
try to quit the app and re-run the app (to
quit the app, double click the home button
for <=iPhone 8 or swipe up from low edge
and hold the finger on the screen for iPhone
X, then swipe away the Saluber MD app)
The App crash or hang up
App not stable / Server down /
No Internet access
Make sure there is Internet access, if yes,
try to quit the app and try again.
If still not fixed, try to remove the app from
iPhone completely (by press and hold the
app icon from home screen and click the “x”
at upper left corner at the app icon) and
reinstall the app from app store to see if it
fix (need to input the user name and
password after reinstall).
Control software malfunctions
PROBLEM
CAUSE
ACTION
The software does not
connect with the CorX
Hardware problem (ex: the WiFi
module is broken)
Contact the dealer
The communication between the
two devices is disturbed
Approach the 2 devices
Incorrect data
acquisition
Malfunction of your device
(smartphone, tablet, PC, Mac)
Restart your device
The application is
blocked
Software malfunction
Turn off your device.
If the problem reoccurs, contact your dealer.
