15
Guarantee
Terms and Conditions for United Kingdom & Ireland only
In order to apply the guarantee, or for technical assistance, you should contact the Sagemcom Helpdesk (0845 0900 316) or the
retailer you purchased your equipment from.
Please make sure that you use your equipment only for the purpose for which it was designed and under normal usage conditions.
Sagemcom do not accept any liability for the equipment if used outside the frame of its original designed purpose or any
consequence that may arise from this usage.
Should any malfunction arise, the Sagemcom Helpdesk or your retailer will advise you how to proceed.
A) General Guarantee conditions
Sagemcom undertakes to remedy by repair or exchange at its own convenience, free of charge for labour and replacement parts,
any defects in the equipment during the guarantee period of 12 (twelve) months or 3 (three) months for accessories, from the date
of original invoice of the Equipment, where those defects are a result of faulty workmanship.
Unless the customer has concluded with Sagemcom a maintenance contract in respect of the equipment which specifically provides
for repairs to be carried out at the customer`s premises, the repairs will not be carried out on the equipment at the customer
premises.
The customer must however return the defective equipment at his/her own expense, to the address supplied by the Sagemcom
Helpdesk or by the retailer.
In the case that a product needs to be sent in for a repair, it must always be accompanied by a proof of purchase (which is not
altered, written on or in any way made illegible) showing that the product is still under guarantee. In the case that no proof of
purchase is enclosed, the Sagemcom repair centre will use the production date as its reference for establishing the guarantee status
of the product.
Apart from all legal obligatory rules, Sagemcom, do not give any Guarantee, either implicit or explicit which is not set force in the
present section, and can not be held responsible for any direct or indirect, material or immaterial damage, either in or out of the
frame of the present guarantee.
If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to an obligatory rule applicable to
consumers pursuant to their national legislation, such invalidity or illegality shall not impair or affect the remaining provisions or parts
of this guarantee.
This guarantee does not affect the Customer statutory rights.
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