17. W
ARRANTY
You must always use your phone for the purpose for which it was designed, under
normal operating conditions. Sagem Communication declines all responsibility for
any use outside of the scope of its designed purpose and for any consequences of
this use. The software program developed by SAGEM remains the exclusive property
of Sagem Communication. It is therefore highly prohibited to modify, translate, de-
compile or disassemble this software program or any part thereof.
Warranty conditions
Whenever you wish to make use of the warranty, please contact your vendor and
present him with the purchasing paperwork that he gave you.
If a fault occurs, he will advise you.
1.
The new phone (excluding consumables), including new accessories bundled with
the phone, are guaranteed by Sagem Communication, parts and labour (apart from
travel) against any manufacturing fault for a period of twelve (12) months with effect
from the sale of the phone to the customer, on presentation of the paperwork stating
the purchase date of the phone. Phones that have been repaired or replaced as
standard during the warranty period stated above are guaranteed (parts and labour)
until the later of these two dates: Expiry of the guarantee period of twelve (12)
months stated above or three (3) months with effect from the date of support
provided by Sagem Communication. Your legal rights under the terms of applicable
national law as well as your rights in relation to your retailer, as set out in the sales
contract, remain applicable and are not in any way affected by this guarantee. In any
disputes, the phone is covered by the legal warranty against the consequences of
faults or hidden defects in compliance with articles 1641 and subsequent of the
French civil code.
2.
All faulty phones under warranty will be replaced or repaired free of charge at
Sagem Communication’s option (with the exclusion of repair of any other damage),
once it has been specified that the work required for the application of the warranty
will be done in a workshop and that the return costs (transport and insurance) of the
phone to the address to be indicated to it by the Sagem Communication after-sales
service, whose phone number will appear on the delivery note, will be charged to the
customer. Subject to essential legal provisions, Sagem Communication does not
accept any warranty, explicit or implicit, other than the warranty provided expressly in
this chapter, nor shall Sagem Communication accept responsibility for any immaterial
and/or indirect damages (such as loss of orders, loss of profit or any other financial or
commercial damage) under the warranty or not.
3.
The acceptance of a phone under warranty demands that a purchase document
that is legible and without modification, stating vendor's name and address, date and
place of purchase, type of phone and IMEI, are attached to the warranty, and that the
information on the phone identification label is legible and that this label or any other
seal has not been tampered with. The warranty applies in normal conditions of use.
Prior to sending the phone for repair, it is the customer's responsibility to backup at
his expense the customized data stored in the phone (phonebook, settings). A list of
backup facilities can be provided by Sagem Communication on request. The
responsibility of Sagem Communication cannot be invoked if damage occurs to
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