Problem:
You cannot receive calls
Action:
Try to make a call to check whether the mobile phone and the networks are
operational. Check the call is working and end the call. Check whether call divert is
activated and, if so, deactivate it. Check and deactivate the incoming calls restriction
if necessary. If the problem persists, please contact the technical helpdesk.
Problem:
Poor quality reception when calling
Action:
Avoid placing your fingers over the top of the mobile phone, which is where the aerial
is incorporated. The mobile phone requires maximum transmission capability to
establish a quality transmission.
Problem:
You cannot send messages
Action:
Check that the SIM card you are using offers this service. Check if the SMS center
number is correct. Try to create a connection to check whether the mobile phone and
the network are operational. Try to send the message again at a later time.
Problem:
No voicemail
Action:
Check that the SIM card offers this service. Try and make a call to check that the
mobile phone and the network are operational. Check to ensure the answering
service number is correct. To do so, go to the "Settings" menu, then select
"Voicemail Number" and check the number. Alternatively, enter your voicemail centre
number.
Problem:
How do I activate and deactivate the key lock?
Action:
On the right hand side of your mobile phone there is a button for locking your mobile
phone keypad. If you push the button downwards, this locks the keys. If you push the
key upwards, your keypad is unlocked again.
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