13. T
ROUBLESHOOTING
Problem:
You cannot switch the mobile phone on.
Action:
Charge the phone for at least 15 minutes before switching it back on again. Check
whether the message "Charging" is displayed. If so, the mobile phone is charging. If
not, disconnect the charger, then connect it again. Check whether the message
"Charging" is now displayed. If you still cannot switch the mobile phone on, then
disconnect the charger, connect it again and repeat this procedure several times. If
there is still no charging message displayed, please contact customer service. If the
message "Battery full" appears, then the battery is fully charged.
Problem:
Battery low
Action:
This message is displayed when the battery's energy reserve becomes too low. The
mobile phone switches itself off automatically. Charge the mobile phone.
Problem:
The battery is not charging
Action:
Check the voltage and power supply and if necessary use another power point.
Ensure that the ambient temperature is correct, i.e. between 5°C and 40°C.
Check that the power connection between the mobile phone and the battery is
working and clean the contact surfaces if necessary.
The battery may be faulty. Replace the battery.
Problem:
The message "Insert SIM card" appears
Action:
Check if the SIM card is present and properly in place.
Check the condition of the SIM card.
Clean the SIM card with a dry cloth.
If damaged, please go back to the place of purchase for advice. Contact customer
service if you keep getting this message.
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