76
W
ARRANTY
1) Defects breakdown or malfunctions due to:
•
failure to properly follow the installation process, the operating manual and/or the instructions for
use; or
•
an external cause to the Equipment (including but not limited to, shock, lightening, fire, vanda-
lism, malevolent action, contacts with various liquids or vermin or water damage of any nature,
inappropriate electric voltage); or
•
modifications to the Equipment made without the written approval of SAGEM; or
•
a lack of every day maintenance (as described in the documentation supplied with the Equip-
ment) or to a lack of supervision or care; or
•
bad storage or environmental conditions, particularly those related to temperature and hygro-
metry, effects of variations of electric voltage, parasites from the electric network or from the
earth; or
•
repair, work (opening or attempt to open the Equipment), alteration, tampering or maintenance of
the Equipment by persons not authorised by SAGEM.
2) Damage due to insufficient or bad packaging of Equipment when returned to the Authorised Repair
Centre.
3) Wear and tear from normal daily use of the Equipment and its accessories.
4) Communication problems related to an unsuitable environment, including in particular:
•
problems related to access to the telephone network such as interruptions by access networks or
malfunction of the line used by the subscriber or his correspondent, poor line telephone quality,
•
transmission faults (for example, poor geographical coverage by radio transmitter line quality, or
any interference between the environment and the radio transmitter),
•
modifications of parameters of telephone network carried out after the sale of the Equipment.
5) Supply of new versions of software.
6) Work in connection with normal use: delivery, installation or exchange of consumable supplies,…
7) Work on any Equipment or software modified or added without the consent of SAGEM.
8) Malfunction due to the use of products, consumables or accessories, which are not compatible with
the Equipment and which have not been approved by SAGEM.
9) Equipment returned to the Call Centre or the Authorised Service Centre without its prior consent.
To avoid any doubt, Charges (repair and delivery costs) will apply - which will be advised in advance by
SAGEM - for service requested by you where the Equipment is excluded as above from the Warranty and
for service provided after expiry of the 12 month warranty period (3 months for accessories) and must be
paid in advance of the Equipment arriving at the Authorised Service Centre.
WARNING:
1.
Defective spare-parts will become property of SAGEM. You hereby agree to SAGEM retaining any
and all defective spare parts.
2.
Subject to legal mandatory provisions, the express warranties set forth in this document are in lieu of
all other warranties express or implied to the fullest extent permitted by law. Especially, SAGEM ma-
kes no representations or warranty as to quality or fitness of the Equipment for any particular purpose.
SAGEM's liability in respect of any claim by the Customer or any third party for direct loss or damage,
whether arising in contract, tort or otherwise or from SAGEM's negligence or otherwise in respect of
its supply or services shall not exceed the price paid by the Customer for the Equipment . In no event
shall SAGEM be liable for indirect, special or consequential damage of any kind to you or any third
party (including but not limited to loss of orders, loss of profits, damage to goodwill or reputation, in-
terruption of service and any other financial or commercial damage) whether based on warranty con-
tract or tort.
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