26
PROBLEM
POSSIBLE CAUSE WHAT TO DO
Coffee not hot
enough
•
Cups not
pre-heated.
•
Rinse cups under hot water outlet and place on cup
warming tray.
•
Milk not hot
enough (if making
cappuccino
or latté etc).
•
Increase the milk temperature in settings menu.
No crema
•
Coffee beans are
stale.
•
Use freshly roasted coffee beans with a 'Roasted On'
date and consume between 5–20 days after that date.
Not enough
milk texture
•
Steam wand
is blocked.
•
Refer to 'Cleaning the Steam Wand', page 21.
•
You may have a blockage in scale.
Please run the descale process.
•
Different brands and types of milk and milk
alternatives will texture differently. You may need
to adjust the froth level accordingly.
Too much coffee
extracted
•
Coffee is ground
too coarsely.
•
Shot duration/
volume needs to
be adjusted.
•
Adjust the grind size to a lower number to make
the grind size slightly finer.
•
Customise extraction time by touching the
'Single'/'Double' button.
Not enough
coffee extracted
•
Coffee is ground
too finely.
•
Shot duration/
volume needs to
be adjusted.
•
Adjust the grind size to a higher number to make
the grind size slightly coarser.
•
Customise extraction time by touching the
'Single'/'Double' button.
Amount of
coffee extracted
has changed,
but all settings
are the same.
•
As coffee beans
age, the extraction
rate changes and
can affect the shot
volume.
•
Adjust the grind size to a lower number to make
the grind size slightly finer.
•
Customise extraction time by touching the
'Single'/'Double' button.
•
Use freshly roasted coffee beans with a 'Roasted On'
date and consume between 5–20 days after that date.
