25
PROBLEM
POSSIBLE CAUSE WHAT TO DO
Water does not
flow from the
group head
•
Machine has not
reached operating
temperature.
•
Allow time for the machine to reach operating
temperature.
•
Water tank is
empty.
•
Fill tank. Prime the system by:
1) Touching the 'Brew' button to run water through
the group head for 30 seconds.
2) Touching 'Hot Water' to run water through the hot
water outlet for 30 seconds.
•
Water tank not
fully inserted &
locked.
•
Push water tank in fully and lock latch closed.
Display says
"Water tank
empty" but water
tank is full
•
Water tank not
fully inserted &
locked.
•
Push water tank in fully and lock latch closed.
No steam or
hot water
•
Machine is not
turned on or
up to operating
temperature.
•
Ensure the machine is plugged in and ready for use.
•
You may have a blockage in scale.
Please run the descale process.
No hot water
•
Water tank is
empty.
•
Fill water tank.
No steam
•
Steam wand is
blocked.
•
Refer to 'Cleaning the Steam Wand', page 21.
•
You may have a blockage in scale.
Please run the descale process.
The machine is ‘On’
but won't operate
•
Turn machine off. Wait for 60 minutes and turn
machine back on.
•
If problem persists, call Sage Customer Service.
Steam pouring out
of group head
•
Turn machine off. Wait for 60 minutes and turn
machine back on.
•
If problem persists, call Sage Customer Service.
Espresso only
drips from the
portafilter spouts,
restricted flow
•
Coffee is ground
too finely.
•
Adjust the grind size to a higher number to make the
grind size slightly coarser.
•
You may have a blockage in scale.
Please run the descale process.
Espresso flows out
too quickly
•
The coffee is
ground
too coarsely.
•
Coffee beans are
stale.
•
Adjust the grind size to a lower number to make the
grind size slightly finer.
•
Use freshly roasted coffee beans with a 'Roasted On'
date and consume between 5–20 days after that date.
