Sage Barista Express BES870, Instruction Book

Page: 35 / 40

34
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Water leaking. • Auto purge feature. Water is
automatically released into the
drip tray after the steam and
hot water functions to ensure
the thermocoil is at the optimal
temperature for extracting
espresso.
• Ensure the drip tray is firmly pushed
in place after using the steam and
hot water functions.
• Empty the drip tray regularly.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to
lock into place.
• The silicone seal surrounding
the shower screen needs to be
replaced to ensure the portafilter
is properly secured into the
group head.
• Refer to ‘Using the Allen Key’,
page 29.
Machine is on but ceases
to operate.
• The safety thermal-cut out may
have activated due to the pump
or grinder overheating.
• Press the POWER button to switch
the machine off and unplug from the
power outlet. Allow to cool for about
30–60 minutes.
• If problem persists, call Sage
Customer Service on: 0808 178 1650
No ground coffee coming
from grinder.
• No coffee beans in hopper. • Filler hopper with fresh coffee beans.
• Blocked grinder chamber or
chute.
• Clean and clear grinder chamber
and chute.
• Refer to ‘Advanced Cleaning for the
Conical Burr Grinder’, page 26.
• Water / moisture in grinder
chamber and chute.
• Clean and clear grinder chamber
and chute.
• Refer to ‘Advanced Cleaning for
the Conical Burr Grinder’, page 26.
Ensure burrs are thoroughly dry
before re-assembling. It is possible
to use a hair dryer to blow air into the
grinder chamber.
FILTER SIZE LED’s are
flashing. • Bean hopper is not attached
correctly.
• Remove hopper, check for debris and
then re-lock hopper into position.
Too much/too little
ground coffee is being
delivered to the filter
basket. • Grind amount settings are
incorrect for particular grind
size.
• Use the GRIND AMOUNT dial
to increase or decrease the grind
amount. Refer to ‘Setting the Grind
Amount’, page 13 and ‘Extraction
Guide’, page 22.