29
TROUBLESHOOTING
28
Problem
Possible causes
Solutions
The machine is not proper ly
connected to the power supply
There is not enough water in the tank
(para. 4.5)
The LED of the coffee switch (
4
) was lit
when switch (
4
) was pressed.
The filter holder was not in place while
heating up the machine (para. 5)
You are using the wrong type of milk
There is not enough coffee in the filter
holder or the coffee is not ground finely
enough
The coffee is old or unsuitable
There is not enough water in the
machine
The coffee is too finely ground
Coffee is stuck in the filter holder
There is too much coffee in the filter
holder
The “Hot water/steam” knob (
6
) is open
The machine needs descaling
The upper filter is blocked
The filter in the filter holder is blocked
The filter holder has not been fitted
correctly into the coffee outlet socket
The top edge of the filter holder is dirty
The boiler washer is dirty or worn out
There is too much coffee in the filter
holder
The machine does not work
The pump is too noisy
The coffee is too cold
The milk does not froth up
The coffee flow is too fast, and it
does not make a creamy
coffee
The coffee does not flow or only
drips
Coffee is leaking from the filter
edges
Connect the machine correctly to
the power supply
Fill up the tank
Wait until the LED of the coffee
switch (
4
) switches off.
Warm up the filter holder
Check the fat content of the milk
Add coffee (para. 5)
Try a different blend (Ch.6)
Add water (para.4.5)
Change type of coffee
Loosen it
Scoop some of it out using the coffee
measure
Close it
Descale it (Ch.10)
Clean the filter element
Clean the filter (Ch.9)
Insert the filter holder correctly
(para.5.1-5.2)
Clean the edges of the filter holder
Clean or change the washer
Scoop some of it out using the coffee
measure
If you should have a problem that is not dealt with in the above table or is not resolved by any of these
solutions please contact an authorised service centre.
NOTE
