To Obtain Warranty Service
50
3.
Any product(s) which are purchased from an unauthorized retailer (in store or
online).
4.
Any products in which the serial number label or the model number label are
removed, torn, modified or replicated.
5.
Any
damage defects or malfunctions resulting from any of following:
a)
When defect occurs during shipment of product (freight carrier's
responsibility).
b)
Installation or removal of product.
c)
Accidents, act of nature, misuse, abuse, neglect, unauthorized product
modification or failure to follow product owner's manual instructions.
d)
Any repair or attempt to repair without RYDEEN authorization.
e)
Any other cause which is not related to product defect.
f)
Any cosmetic damages due to normal wear and tear.
g)
Any consumable items (such as fuse or batteries).
If any problems develop with your Rydeen products during or after the Limited
Warranty Period, or if you have any questions regarding the operation or
installation of the product, you should contact your Rydeen retailer. If the problem
or your question is not handled to your satisfaction, please contact Rydeen
Customer Service Department at 1-877-777-8811 (within the USA only) Monday -
Friday between 9:00 AM to 4:00 PM Pacific Standard Time or visit
www.rydeenmobile.com.
18. To Obtain Warranty Service
If warranty service is required for your Rydeen product:
1.
Please call Rydeen Customer Service Department at 1-877-777-8811 (within
the USA only), Monday–Friday between 9:00 AM to 4:00 PM Pacific Standard
time and obtain a Return Authorization Number (“RA”) Number.
2.
Please pay for any shipping charge to Rydeen Customer Service Department.
Rydeen will pay the return shipping charge, if the repair or service was
performed during the warranty period. Rydeen will ship freight collect
(recipient is responsible for shipping charge) if Rydeen determine the service
was performed outside of warranty period or exclusions described above.
Rydeen will not accept warranty service requests from outside of the U.S.A.
even if product was purchased in the USA.
3.
Please include a copy of your original purchase receipt including Rydeen
product model number, purchase date, retailer name/address and a RA
Number whenever your product is sent for warranty service.
4.
Rydeen will pay for all labor and material expenses for covered product
during warranty period.
5.
Shipping address for Rydeen Customer Service Department is following:
Rydeen North America Inc. (a manufacturer of Rydeen products), 2701 Plaza Del
Amo, Unit 705, Torrance, California 90503, USA
