27
It’s Under Control
®
CHAPTER 5
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SERVICE AND SUPPORT
For news about the latest updates, new product information, and new accessories, please
visit our web site at:
www.rticorp.com
For general information, you can contact RTI at:
Remote Technologies Incorporated
5775 12th Ave. E Suite 180
Shakopee, MN 55379
Tel. (952) 253-3100
Fax (952) 253-3131
[email protected]
Contacting RTI
Service & Support
If you are encountering any problems or have a question about your RTI product, please
contact RTI Technical Support for assistance (see the Contacting RTI section of this guide
for contact details).
RTI provides technical support by telephone or e-mail. For the highest quality service,
please have the following information ready:
• Your Name
• Company Name
• Telephone Number
• E-mail Address
• Product model and serial number (if applicable)
If you are having a problem with hardware, please note the equipment in your system, a
description of the problem, and any troubleshooting you have already tried.
*Please do not return products to RTI without return authorization.*
