RTI RTiDock, Installation And Operation Manual

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RTiDock
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If you are having problems with your RTiDock, please read the information below
before contacting technical support.
RTiDOCK DOES NOT FUNCTION PROPERLY
Symptom: No sound coming from RTiDock
Possible Causes:
- iPod is not connected > Verify iPod is connected in RTiDock Tray.
Symptom: No power
Possible Causes:
- AC power unplugged > Check AC cable and outlet.
- Main power switch not on > Is main power light on?
- Outlet has no power > Verify outlet has power.
Symptom: No IR control through IR receiver
Possible Causes:
- Faulty wiring > Verify all wiring & terminations.
- IR signal level > Adjust IR signal going to IR emitter.
- IR emitter > Verify IR emitter is working.
- IR emitter placement > Verify emitter is properly placed.
Symptom: No IR control using direct IR 3.5mm mini-jack.
Possible Causes:
- Faulty wiring > Jack is 1/8” mono, tip = IR+, ring=Gnd.
- IR signal level > Adjust IR signal going into RTiDock.
Symptom: No RS-232 control of RTiDock.
Possible Causes:
- Faulty wiring > Check RS-232 pinout.
- Incorrect string > Verify string from manual.
- No carriage return > String requires carriage return.
Note: To force a factory reset, press and hold the reset button for 3 seconds.
C
HAPTER 7 | TROUBLESHOOTING
iPod not connected error message.