13
GB
4 Trouble-shooting
4
Trouble-shooting
4.1
Before sending in the appliance
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
4.2
Disposal
The filters used are made from environment-friendly materials and can de disposed of with your domestic trash.
When the appliance has reached the end of its usefulness, especially if dysfunctions recur, disable the
appliance by pulling the mains plug out of the socket and cutting off the power cord. Dispose of the appliance
in compliance with environmental protection laws of your country. Electrical waste may not be disposed of
together with domestic waste. Consult your local authorities or your dealer for advice on recycling.
4.3
Conditions of warranty
We grant a warranty of 24 months from the date of purchase for the appliance distributed by us. Within this
period we will either repair or replace the appliance or accessory (damages to accessories do not automatically
cause a replacement of the complete appliance) all defects due to manufacturing or materials at no cost.
Damages due to inappropriate use (operation on wrong voltage or type of current, connecting to unsuitable
power supplies, breakage, etc.) are exempt from warranty, as are normal wear and minor defects that only
negligibly influence the appliance's serviceability. Intrusions by unauthorised parties and the use of spare parts
not supplied by Royal Appliance invalidate the warranty. Consumable parts are not included in the warranty
and must be paid for! The warranty is only valid if the date of purchase has been acknowledged by the dealer's
stamp and signature on the warranty card or if a copy of the invoice or sales slip is included with the sent-in
appliance. Warranty work does not extend the warranty period nor does it constitute a claim for a new warranty!
4.4
In case of a warranty
claim
Send us the appliance without dust filter bag and with a short description of the fault in printed letters. Head
your accompanying letter with the notice "warranty claim". Send it to the following address, including the
warranty card or a copy of the purchase slip:
Z
page 65, „International Service“
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Z
chapter 2.3, „Switching off“
.
Problem
Possible cause
Solution
The appliance
will not start
The power cord is not plugged in.
Insert the plug into a mains socket and switch on the appliance
Z
chapter 2.2,
„Vacuum cleaning“
.
The socket does not carry current.
Test the vacuum cleaner at another socket which you are sure carries current.
Power cord is damaged.
Have the power cord replaced by Royal Appliance Customer Service, address
Z
page 65, „International Service“
.
The vacuum
cleaner stops
suddenly
The overheating protection has tripped (possibly
due to blocked suction channels, filters, or similar).
Switch the appliance off and pull the plug out of the socket.
Eliminate the cause of overheating (e.g. blocked suction channels, filters, etc.).
Wait for about 45 minutes. After the appliance has cooled off, you may switch it on
again.
Filter bag change
indicator lights up
The dust filter bag is full.
Change the dust filter bag
Z
chapter 3.1, „Overview of the filters“
Nozzle, telescopic tube or suction hose are
blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
The filter is dirty.
Change/clean the respective filter
Z
chapter 3.2, „Cleaning / changing the motor
protection filter“
or
Z
chapter 3.3, „Cleaning / changing the exhaust filter“
.
The results are
unsatisfactory in
spite of the appli-
ance working
correctly.
The bypass vent (Fig. 1/6) is open.
Close the bypass vent (Fig. 1/6).
The attached nozzle does not suit the flooring.
Fit the correct nozzle,
Z
chapter 2.2, „Vacuum cleaning“
, step 1.
The "carpet/hard floor" selector (Fig. 1/1) is in the
wrong position for the particular type of floor.
Set the "carpet/hard floor" selector to the correct position for the (Fig. 1/1) partic-
ular type of floor,
Z
chapter 2.2, „Vacuum cleaning“
, step 2.
The power setting does not suit the flooring.
Set the power to the setting suggested for the flooring,
Z
chapter 2.2, „Vacuum
cleaning“
, step 6.
The dust filter bag is full.
Change the dust filter bag
Z
chapter 3.1, „Overview of the filters“
Nozzle, telescopic tube or suction hose are
blocked.
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
The filter is dirty.
Change/clean the respective filter
Z
chapter 3.2, „Cleaning / changing the motor
protection filter“
or
Z
chapter 3.3, „Cleaning / changing the exhaust filter“
.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal Appliance customer service (
Z
page 65, „International Service“
).
M7099.book Seite 13 Montag, 8. November 2010 5:10 17
