RVV Gen II KO Service and Parts Manual
88
Printed in the United States of America
Royal Vendors’ Publication
833103 Rev. 00b
August 2014
CREDIT AND REPLACEMENT POLICY
Credits or replacements will be issued on warranty items if the proper procedures are followed:
1.
ROYAL VENDORS will pay shipping charges on all parts covered under this warranty when
transportation has been made the most economical way. (Example: Within the continental USA, regular
ground UPS). An A.R.S. (Authorized Return Service) sticker will be sent with all warranty parts. This
method of shipping is preferred for returning parts to Royal.
2.
Credits will only be issued to warranty parts that have been ordered in advance, not for parts ordered as
stock. (NO EXCEPTIONS)
3.
When ordering warranty parts in advance, please have the full vender, refrigeration unit, and / or control
board serial numbers.
4.
A copy of the Packing Slip, the correct serial number and complete Return Material Tag (provided with
part) are required for returning parts. Please fill out the Return Material Tag completely, keeping the
white copy for your records and returning the yellow tag with the attached part. Make sure to fill in
the company name, address, telephone number, serial number, and model number, along with a brief
explanation of the problem.
5.
If the item returned is not under warranty, it will be returned at your expense along with a US$10.00
handling fee or it will be scrapped.
6.
All warranty parts should be properly wrapped and packed securely to avoid further damage. Parts that
are returned from the field and have been tapped into, tampered with, not packaged properly, or have
had the serial plate or label removed, will void the warranty.
7.
If parts are not returned within 15 working days, the invoice will be due in full.
R
