IB-106-340
9-1/9-2
SECTION IX. RETURNING EQUIPMENT TO THE FACTORY
9-1.
If factory repair of defective equipment is required,
proceed as follows:
a.
Secure a return authorization number from a
Rosemount Analytical Sales Office or
representative before returning the equipment.
Equipment must be returned with complete
identification in accordance with Rosemount
instructions or it will not be accepted.
In no event will Rosemount be responsible for
equipment returned without proper authorization
and identification.
b.
Carefully pack defective unit in a sturdy box with
sufficient shock absorbing material to ensure that
no additional damage will occur during shipping.
c.
In a cover letter, describe completely:
1. The symptoms from which it was determined
that the equipment is faulty.
2. The environment in which the equipment has
been operating (housing, weather, vibration,
dust, etc.).
3. Site from which equipment was removed.
4. Whether warranty or nonwarranty service is
requested.
5. Complete shipping instructions for return of
equipment.
6. Reference the return authorization number.
d.
Enclose a cover letter and purchase order and ship
the defective equipment according to instructions
provided in Rosemount Return Authorization,
prepaid, to:
American
Rosemount Analytical Inc.
RMR Department
1201 N. Main Street
Orrville, Ohio 44667
European
Rosemount Ireland
Equipment Return Repair Dept.
151 Shannon Industrial Estate
Co. Clare
Ireland
If warranty service is requested, the defective unit
will be carefully inspected and tested at the
factory. If failure was due to conditions listed in
the standard Rosemount warranty, the defective
unit will be repaired or replaced at Rosemount's
option, and an operating unit will be returned to
the customer in accordance with shipping
instructions furnished in the cover letter.
For equipment no longer under warranty, the
equipment will be repaired at the factory and
returned as directed by the purchase order and
shipping instructions.
Summary of Contents for Oxymitter 4000
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