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Rose electronics UltraView, Installation And Operation Manual

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TROUBLESHOOTING

1. CPU does not boot, keyboard error received

CPU does not boot, mouse error received

a. Cable is loose, reseat cable and on PC hit F1 to continue or reboot

computer.

b. Wrong cable plugged in, keyboard and mouse cables reversed.
c. Cable is defective, try using cable from another CPU. If problem

goes away cable is defective.

d. Port on UltraView is defective, try using another port on UltraView.

If problem goes away port is defective.

e. Port on CPU is defective, try plugging in keyboard or mouse directly

if problem remains CPU port is defective. If CPU power status LED
not lit, fuse on motherboard may be blown.

f. CPU keyboard and mouse not configured.

2. Mouse driver does not load.

a. If PS/2 type mouse, CPU must be connected to UltraView or mouse

at boot-up time in order for mouse to be recognized by CPU. Re-
boot computer with UltraView powered on and cable attached.

b. If RS-232 type mouse, make sure right COM port is being used and

syntax of mouse driver is correct to search for the correct port.

c. CPU keyboard and mouse not configured.

3. Can’t switch CPUs from keyboard

a. CPU keyboard and mouse not configured.
b. Power to UltraView was removed for less than three seconds possi-

bly causing keyboard to lock up. Disconnect keyboard and plug it
back in.

c. For PCs, the mode of the keyboard does not match that of the

CPU. Issue the mode command, usually 1 for IBM PS/2s, 3 for Unix
computers, and 2 for all others. The default setting of the UltraView
is mode 2. Sometimes an incorrect mode will confuse the CPU or
keyboard and require re-booting the CPU or resetting the keyboard
by unplugging and plugging it back in.

d. If PS/2 type keyboard and mouse cables may be reversed.
e. Not using left control. Using numeric keypad instead of keys on top

row. Not releasing control key before typing in number. Waiting too
long to enter CPU number. Using caps lock or shift key.

4. Wrong or missing characters from those typed

a. The keyboard mode is incorrect. See

item 3c

above.

5. Mouse does not move

a. Mouse not configured.
b. UltraView turned off after or not connected when CPU booted or

application using mouse run. Exit and re-enter application using
mouse or issue reset command.

c. PS/2 mouse was not connected when UltraView powered up or has

been disconnected and reconnected. Issue the reset command or

37

ULTRAVIEW INSTALLATION AND OPERATION MANUAL

Summary of Contents for UltraView

Page 1: ...ECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT POWER POWER POWER POWER POWER POWER POWER POWER POWER POWER POWER POWER POWER POWER POWER KEYBOARD MONITOR MOUSE SWITCH WITH ON SCREEN DISPLAY ON OFF 1 2 3 4 POWER SELECT SELECT SELECT SELECT POWER POWER POWER POWER ULTRAVIEW KEYBOARD MONITOR MOUSE SWITCH WITH ON SCREEN DISPLAY Installation...

Page 2: ......

Page 3: ...T SELECT SELECT SELECT SELECT SELECT SELECT POWER POWER POWER POWER POWER POWER POWER POWER KEYBOARD MONITOR MOUSE SWITCH WITH ON SCREEN DISPLAY ON OFF 1 2 3 4 5 6 7 8 POWER SELECT SELECT SELECT SELECT SELECT SELECT SELECT SELECT POWER POWER POWER POWER POWER POWER POWER POWER ULTRAVIEW KEYBOARD MONITOR MOUSE SWITCH WITH ON SCREEN DISPLAY Installation and Operation Manual ELECTRONICS 10707 STANCLI...

Page 4: ... ABOVE YOUR SOLEREMEDYSHALLBEREPLACEMENTORREPAIRASPROVIDEDABOVE INNOEVENT WILL ROSE ELECTRONICS BE LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS LOST SAVINGS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR THE INABILITY TO USE SUCH PRODUCT EVEN IF ROSE ELECTRONICS OR AN AUTHORIZED DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY AN...

Page 5: ...ion cable requirements 11 Slave unit installation 11 CONFIGURATION VIA ON SCREEN DISPLAY 12 Navigating the configuration pages 12 Saving changes made with on screen display 13 Configure system page 13 Configure system Keyboard 14 Configure system Mouse 14 Configure system Maximum computers 16 Configure system Expansion units 16 Configure system Expansion width 17 Configure system Scan time 17 Conf...

Page 6: ...ious CPU 29 Scan mode commands 29 Display label command 30 Null command 30 Reset command 30 Screen saver wait command 30 Keep command 30 VIDEO 31 Selecting a monitor 31 Video distance capability 31 MISCELLANEOUS 33 Power interruption to the View 33 Using the RS232 port 33 Rackmount kit 33 UPGRADING THE FLASH MEMORY 34 KEYBOARD COMMAND SUMMARY 36 TROUBLESHOOTING 37 SERVICE INFORMATION 39 Maintenanc...

Page 7: ...ation and computer switching n View name of CPU on screen with adjustable font color and position n Choose computer from window with adjustable color and position n Microprocessor controlled keyboard and mouse and emulation n Saves energy to assist in latest energy saving programs n Available in 4 or 8 port models n Select CPU from keyboard command on screen display window front panel or RS232 n S...

Page 8: ...available from Rose Electronics To add more CPUs to a fully populated unit you must connect slave units to the master UltraView To do this you need a switch to switch cable for each slave unit By connecting 16 units each with 16 ports you can expand up to 256 computers Most installations use cable no longer than 20 feet in length Cable length will affect the quality of the video depending upon whi...

Page 9: ... connected to corre sponding numbered connectors on rear panel SELECT RED When lit shows which CPU or expansion unit you have selected for access POWER GREEN When lit indicates which CPU is powered on or that expansion unit is attached and powered on Computer selection switches Changes currently selected computer from the front panel The switch is used to select a numerically lower computer The sw...

Page 10: ...one end and appropriate connectors at the other end depending upon your video keyboard and mouse type Only one MKM adapter ca ble is needed RS232 RJ 11 Jack RS232 serial port for connecting a computer or terminal from which switching commands can be sent to switch CPUs UltraView firmware upgrades and diagnostics are also accessed through this port POWER DIN5 Female Power transformer included in pa...

Page 11: ... the types of equipment being installed 5 ULTRAVIEW INSTALLATION AND OPERATION MANUAL x x x x x x x x x x x x x x x x x x x x x x x x x x Power Transformer 17 VAC CT Keyboard Monitor Mouse Adapter Cable CPU Adapter Cable Video card Monitor Keyboard port Keyboard Mouse Mouse port MONITOR KEYBOARD MOUSE RS232 POWER 17VAC CT 2 6 1 5 4 8 3 MADE IN USA 7 7 Figure 3 Typical installation diagram ...

Page 12: ...omputer which is already running 2 2 Plug the CPU adapter cable s monitor keyboard and mouse connec tors into the CPU s corresponding connectors 2 3 Plug the DB 25 male connector of the CPU adapter cable into the con nector labeled COMPUTER1 on the UltraView rear panel 2 4 Verify that the POWER LED 1 next to the SELECT LED 1 is on Step 3 Connect the monitor keyboard and mouse The Monitor Keyboard ...

Page 13: ...y exits to the main configuration page or aborts an input box 4 5 Navigate through the menus to learn some of UltraView s capabilities if you want to Then exit the on screen display by hitting escape Step 5 Configure the PC serial mouse 5 1a If your UltraView is for PCs and Unix computers the mouse is au tomatically detected as PS 2 or serial If you are using all PS 2 or all serial interfaces then...

Page 14: ...highlight Configure computers Hit the enter key Use the arrow keys to point to the keyboard and mouse fields Hit enter to bring up a window that shows possible types Use the arrows to highlight which type of keyboard or mouse type and hit the enter key to choose the selection Configure as many computers as desired If you have several PCs with mixed keyboard modes and you don t want to individually...

Page 15: ...and NOTE When entering numbers from the keyboard use only the numeral keys located at the top of your alpha numeric keyboard Numbers entered from the numeric keypad to the right will not be recognized as valid commands 7 1 From the keyboard Press and release your keyboard s left Con trol Key Ctrl then type in the CPU number 7 2 From the front panel Use the and switches to sequence through the CPUs...

Page 16: ...ts on the slave unit As Figure 4 shows adding a single 8 port slave to an 8 port master unit gives you 15 ports Adding a second 8 port slave unit will give you 23 ports and so forth Using 8 port units only the maximum number of computer is 64 If you use 16 port units you can connect up to 256 computers You can mix 2 4 8 12 and 16 port units together but the number of ports on each slave unit shoul...

Page 17: ... Mouse connector as outlined on page 6 2 Connect the MKM connector of each slave unit to one of the num bered CPU connectors on UltraView s rear panel using a switch to switch expansion cable As illustrated in Figure 4 when connecting slave units connect the MKM connector of the first slave to the master s CPU 1 connector Connect the second slave s MKM connector to the master s CPU 2 connector Thi...

Page 18: ...tive video If no video is present then the background is black If the display is not synchronized then you should switch to a computer with active video and configure the resolution setting from the Configure overlay page Navigating the configuration pages Using the on screen display is very easy and intuitive Use the arrow keys to highlight a selection and hit enter to choose the selection A help...

Page 19: ... are not saved Regardless of yes or no the settings selected are active If you answered no and then remove power from the box the settings are lost Configure system page Use this page to see information about the keyboard configure the mouse expansion settings scan settings and keyboard typematic settings This page is accessed from the main configuration page by hitting enter when configure system...

Page 20: ... Taiwan Japan French Canadian or unknown The value recognized is reported to a Sun computer when it requests this information as part of a booting procedure or other process Configure system Mouse This item is only accessed with a multi platform model and when using a PC keyboard The PC only model automatically detects either PS 2 or serial and displays which mouse When using Apple or Sun keyboard...

Page 21: ... 1200 baud no parity compliant Most PC serial mice with 2 buttons are compliant with this specification A serial 8 bit mouse refers to those mice which have serial RS232 interfaces usually with a DB9 connector and are MicroSoft 3 byte 8 bit 1200 baud no parity compliant Very few mice meet this specification and this setting is rarely used and is included for completeness and future compatibility A...

Page 22: ... connected to the main master UltraView This determines which CPU number is associated with which physical connector If no expansion units are used this number should be set to zero If one expansion unit is connected the value should be set to one and so on To change the expansion units press enter while expansion units is highlighted An input new value box appears Use the numeric keys to input a ...

Page 23: ...ld then be set to 36 Configure system Scan time This item sets the time in seconds that UltraView will pause at each of the computers when scanning The default setting is 5 seconds To change the time press enter while scan time is highlighted An input new value box appears Use the numeric keys to input a new value from 1 to 999 seconds and hit enter The input box disappears and the new value is th...

Page 24: ...e Value 30 0 31 15 0 23 7 5 15 3 7 7 26 7 30 13 3 22 6 7 14 3 3 6 24 0 29 12 0 21 6 0 13 3 0 5 21 8 28 10 9 20 5 5 12 2 7 4 20 0 27 10 0 19 5 0 11 2 5 3 18 5 26 9 2 18 4 6 10 2 3 2 17 1 25 8 6 17 4 3 9 2 1 1 16 0 24 8 0 16 4 0 8 2 0 0 Configure system Typematic delay This setting is available with PC keyboards only and is used to adjust the user preference of the way the keyboard acts when holding...

Page 25: ...arrow keys to move the highlight for which computer is to be changed Use the page up and down arrows to access computers 17 256 On models for Apple or Sun computers the keyboard and mouse type can not be changed 19 ULTRAVIEW INSTALLATION AND OPERATION MANUAL Figure 9 Configure computers page Configure computers Name of computer up to 16 characters Number Computer name Keyboard Mouse 1 Computer 1 P...

Page 26: ...ave finished with inputting the name hit enter The input box disappears and the new name is then shown in the appropriate computer name field 20 ULTRAVIEW INSTALLATION AND OPERATION MANUAL Figure 10 Changing a computer s name Configure computers Name of computer up to 16 characters Number Computer name Keyboard Mouse 1 Computer 1 PC2 PS 2 2 Computer 2 PC2 PS 2 3 Computer 3 PC2 PS 2 4 Computer 4 PC...

Page 27: ... configured as PC mode 3 Certain IBM brand PCs are either mode 1 or mode 2 There is no way to know for sure except by booting that computer You can however configure for PC1 or PC2 and test if keyboard communication is correct If in doubt reboot the computer Upon completion of booting a computer the correct mode should be shown in the keyboard field Make sure to save it with the on screen display ...

Page 28: ...t the desired mouse type and hit enter The input box disappears and the new mouse type is then shown in the appropriate mouse field In order for the mouse to work properly the computer s mouse driver should have been previously been configured To learn more about the difference between various mice see the discussion starting on page 15 22 ULTRAVIEW INSTALLATION AND OPERATION MANUAL Figure 12 Chan...

Page 29: ...ess enter while color scheme is highlighted A color scheme input box appears Use the arrow keys to select the desired color scheme and hit enter The input box disappears and the setting selected is now shown in the color scheme field Miscellaneous resolution This item controls what resolution of video is sent to the monitor when no computer video is present This gives maximum flexibility as to wha...

Page 30: ...mand below the screen saver turns on You can blank the screen or choose one of three possible display patterns fireflies weaving or bounce Normal video is reactivated when any key is pressed or the mouse is moved If you are not in an on screen display menu then the computer name is also displayed as if you had just switched to a new computer While in the screen saver mode all select LEDs will be t...

Page 31: ...e disappears and the computer select window is shown Use the arrow keys to position the window and hit enter when the desired position is reached The overlay page returns with the horizontal X and vertical Y position numbers updated in the position field The range of horizontal movement X is from 0 and 64 The range of vertical movement Y is from 0 to 99 The position will wrap around the edge of th...

Page 32: ... video and maintain a constant position on screen Computer label Show computer number This item sets whether the computer number is displayed along with the computer label To change show computer number press enter while show computer number is highlighted A yes no input box appears Use the arrow keys to select yes or no and hit enter The input box disappears and the setting of yes or no is shown ...

Page 33: ... the 8x 16 fonts The modern font is a sans serif font similar to Helvetica The classic font is a serifed font similar to Times The actual size of the font on the screen depends upon the resolution of the video that is input As the resolution increase the fonts become smaller therefore larger fonts are more visible with higher resolutions To change the font press enter while font is highlighted A f...

Page 34: ...omputers window The window height will vary in size depending upon the maximum number of computers configured For instance if maximum computers is configured to 6 then 6 computer names will show in the window Use the configure overlay page described on page 23 to set the position and color of the computer select window When the desired computer is highlighted hit enter to immediately switch to tha...

Page 35: ... 027 001 or enter the single or double digit number and press Enter As noted above UltraView will wait two seconds for a second or third number to be entered then will switch to the CPU number entered Going to the next or previous CPU From the keyboard you can toggle forward or backward through the CPUs by selecting either the Next or Previous CPU To go to the Next CPU press and release the left C...

Page 36: ...s not connected or powered off after a CPU was booted up To issue the command press and release the left Control Key then type R This command should not be issued to a CPU which has a PS 2 mouse connected but no mouse driver is loaded since many CPUs will crash if you send them unexpected mouse data Screen saver time command This command is a short cut for setting the screen saver time that can be...

Page 37: ...tance is usually due to the quality of the video The table below shows the distances resolution and quality of video that can be expected The table uses a letter which shows the cable type and a number which refers to the quality of the video as described below This table applies to the base unit without chaining There will be some degradation when UltraViews are chained together Rose Electronics ...

Page 38: ... fatigue 1 Unusable images smeared text not easily readable Table 4 Video distance capability 5 10 20 30 50 75 100 125 150 200 640X480 60Hz refresh N4 C4 N4 C4 N4 C4 N4 C4 C4 C4 C4 C4 C3 C3 640X480 72 75Hz refresh N4 C4 N4 C4 N4 C4 N3 C4 C4 C4 C4 C3 C3 C3 800X600 non interlaced N4 C4 N4 C4 N3 C4 N3 C4 C4 C4 C4 C3 C3 C3 1024X768 interlaced N4 C4 N3 C4 N3 C4 N3 C4 C4 C4 C3 C3 C3 C3 1024X768 non inte...

Page 39: ...t on UltraView s rear panel and the RJ female connector of the appropriate adapter 2 Connect the adapter to one of the computer s or terminal s COM ports 3 Set your computer at 9600 baud no parity 8 bits 1 stop bit 4 To switch ports enter the 1 3 digit port number followed by enter xxx Enter WARNING Serial cabling in excess of 50 feet should be routed with caution The maximum cable length depends ...

Page 40: ... file at 9600 baud as shown by LED 1 being lit To use 57600 baud press the switch LED 4 will light Before loading the file you can always change between the baud rates by pressing the switch 9600 baud LED 1 lit or the switch 57600 baud LED 4 lit Run your communication program Set the baud rate to the correct rate and put the program in direct connect mode When you press the or switch you should se...

Page 41: ...hes with a file copy 1 Connect the RS232 cable from your computer s serial port to the RS232 port on the unit 2 Press both the and switches on the front panel at power on of the UltraView The UltraView is ready to accept the upgrade file at 9600 baud as shown by LED 1 being lit To use 57600 baud press the switch LED 4 will light Before loading the file you can always change between the baud rates ...

Page 42: ...rd monitor and mouse to the selected CPU Only a single digit is necessary when using less than 9 CPUs Go to next CPU Ctrl Selects the next sequential CPU Go to previous CPU Ctrl Selects the previous sequential CPU Scan On Ctrl S Turns Scan mode on causing UltraView to start scanning sequentially from the current CPU through the remaining CPUs and beginning again at CPU 1 Scan Off Ctrl X Turns Scan...

Page 43: ...m keyboard a CPU keyboard and mouse not configured b Power to UltraView was removed for less than three seconds possi bly causing keyboard to lock up Disconnect keyboard and plug it back in c For PCs the mode of the keyboard does not match that of the CPU Issue the mode command usually 1 for IBM PS 2s 3 for Unix computers and 2 for all others The default setting of the UltraView is mode 2 Sometime...

Page 44: ... cables or adapters See previous section XGA video Model 9515 9517 9518 moni tors e Cable is defective try using cable from another CPU if problem goes away cable is defective f Port on UltraView is defective try using another port on UltraView If problem goes away port is defective 10 Lower resolution video OK but can t enter high resolution mode a Driver has not been setup Windows OS 2 System 7 ...

Page 45: ... default To reset the UltraView to its factory default settings hold the switch in at power up Keep it pressed in until the unit switches to the last port on the unit port 4 on a 4 port unit port 8 on an 8 port unit and so on If the monitor is connected various diagnostic messages will appear If you release the switch quickly after turning the power on the memory will not be reset and you can obse...

Page 46: ...S232 in 5V out RS232 in RS232 out Power for LEDs Peripherals Serial Data Serial Data 14 15 16 Red in Green in Blue in Red out Green out Blue out VGA Color VGA Color VGA Color 17 18 19 20 Audio in out Audio in out Audio in out Audio in out Audio in out Audio in out Audio in out Audio in out Audio Multi platform only Audio Multi platform only Audio Multi platform only Audio Multi platform only 21 22...

Page 47: ... 1 75 high 33 53 cm x 12 32 cm x 4 44 cm H full 13 2 wide x 4 85 deep x 3 50 high 33 53 cm x 12 32 cm x 8 89 cm WEIGHT Includes transformer manual and packaging M mini 2 port and 4 port 4 lb 1 8 kg L low 8 port 6 lb 2 7 kg H high 4 port and 8 port 7 lb 3 2 kg H high 12 port and 16 port 8 lb 3 6 kg ENVIRONMENTAL 0 55 C 10 90 relative humidity non condensing TRANSFORMER INPUT 117 VAC power adapter s...

Page 48: ...me as physical number of ports Expansion width 16 Expansion units 0 Color scheme Aquarium Resolution PC and multi platform 640x480 60Hz Sun 1152x900 66Hz Screen saver Fireflies Screen saver timeout 120 seconds Computer select window Background color Transparent blue Computer select window Text color White Computer select window Position X 3 Y 3 Computer label Background color Transparent magenta C...

Page 49: ...yboard PS 2 mouse to DB 25M CAB C1V0606Cxx Coax Apple video keyboard mouse to DB 25M CAB C1AV0400Mxx Coax Sun CPU video keyboardmouse to DB 25M CAB SC0800Cxx Other cables 4 conductor RJ11 cable to connect PC to UltraView s RS232 serial port Used with DB25 or DB9 adapter shown below CAB 04RJxx 25 pin female DB25 adapter for UltraView serial port ACC PCRX 9 pin female DB9 adapter for UltraView seria...

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Page 52: ...ELECTRONICS 10707 STANCLIFF ROAD n HOUSTON TEXAS 77099 n TEL 281 933 7673 ...

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