Robustel GoRugged M1000 Pro User Guide
RT_M1000 Pro_UG_v01.01
27.12.2011
59 / 59
Confidential
5.6
Troubleshooting
This section of the document describes possible problems encountered when using the Robustel M1000 Pro gateway
and their solutions.
5.6.1
The gateway’s LED does not light:
Check if gateway has connected to a 9 to 36VDC power supply properly.
Check if the power connector is properly inserted.
5.6.2
M1000 Pro keep rebooting all the time:
Please make sure you have inserted the SIM card.
5.6.3
No connection with gateway through serial link
Check if the serial cable has been connected properly.
Check if the serial cable has been made by following pin assignment given in table
PIN Assignment
for RS232
and RS485.
Check if your program has proper setting. Factory setting of the gateway under
Normal Mode
is listed at
5.1
.
Check if there is another program interfering with the communication program, such as conflict on
communication port access.
5.6.4
GPRS connection cannot be established
Check if the APN, User Name and Password have been input correctly.
Check if the SIM card balance is enough or not.
5.7
Terms and Abbreviations
Abbreviations
Description
AC
Alternating Current
APN
Access Point Name of GPRS Service Provider Network
CE
Conformité Européene (European Conformity)
