32
Troubleshooting
Error 10: Make sure that the Filter is
dry or clean the Filter.
The Filter is not completely dry. Dry the Filter for at least 24 hours. The Filter may also
be blocked and require cleaning. If the problem persists, replace the Filter.
Error 17: Side Brush module error.
Reset the system.
The Side Brush is experiencing a fault. Reset the system.
Error 18: Vacuum fan error. Reset the
system.
The vacuum fan is experiencing a fault. Reset the system.
Error 20: Clean the Motion Tracking
Sensor and place the robot back
where it stopped.
The Motion Tracking Sensor may be dirty. Use a dry cloth to wipe the Sensor then
place the robot back where it stopped before restarting.
Error 12: The battery is too low.
Recharge before use.
Low battery. Recharge before use.
Error 13: Charging error. Clean the
charging contacts.
Use a dry cloth to clean the Charging Contacts on the robot and on the Charging Dock.
Error 14: Battery error.
The battery temperature is either too high or too low. Wait until it returns to normal.
Error
Solution
Error 23: Clean the Dock Location
Beacon.
The Dock Location Beacon is dirty. Wipe it clean.
Internal error. Reset the system.
Malfunction due to an internal error. Reset the system.
Note:
A system reset may resolve some problems.
If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: [email protected]
Europe Support: [email protected]
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