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Terms & Conditions
1.
Recovery of a stolen bike
1.1.
Please note that Bike Trac is a product designed to alert you by SMS text message and/or email if your
bike is moving, when the system is ‘armed’. Recovery of a stolen motorcycle (or other asset with Bike
Trac fitted) is not currently part of the service provided. No liability will be accepted by Road Angel
Group to recover a stolen or lost motorcycle or asset, nor will Road Angel Group be liable to reimburse
the owner should their bike not be recovered, or if it is damaged.
1.2.
Road Angel Group also takes no responsibility if your Bike Trac unit has been installed incorrectly,
resulting in malfunctioning of the system and/or theft of a bike.
1.3.
Subscribers must not attempt to recover a stolen motorbike (or any other asset fitted with Bike Trac).
Subscribers must contact their local Police authority who will decide whether to utilise the Bike Trac
system as part of their recovery and/or criminal investigation efforts.
1.4.
If a bike is stolen and not recovered, Road Angel Group will not refund any pre-paid subscriptions.
Direct Debits can be cancelled in accordance with section 8 of these terms and conditions.
Subscriptions may be transferred to brand-new Bike Trac units, however not second hand units.
2.
Terms and conditions of the Bike Trac services
2.1.
These terms are considered by Road Angel Group to set out the whole agreement between it and the
Subscriber in respect of goods and services concerning Bike Trac. Please read these terms before
fitting and installing Bike Trac. By fitting and / or installing Bike Trac you agree to these terms and that
they will bind you.
2.2.
The Bike Trac service will become available to the subscriber no longer than 24 hours following
successful installation of the hardware, successful registration of the product and the successful
purchasing of relevant subscriptions with Road Angel Group – providing the procedures as set out in
this manual are adhered to. Subject to these terms, Road Angel Group will use all reasonable measures
to maintain the Bike Trac services to the subscriber for the subscription period.
2.3.
The subscriber agrees to comply with all subscriber procedures provided to the subscriber in this
document and through other communication by Road Angel Group.
2.4.
Upon becoming aware or suspecting a bike has been stolen, the subscriber must immediately take the
following actions:
a.
Notify the police and advise them that the bike is fitted with a tracking device.
b.
Log onto their Road Angel Customer Portal at www.roadangelgroup.com and change the status of
their Bike Trac unit to stolen.
c.
Please note you do not need to inform Road Angel Group that your bike has been stolen, as
recovery of a stolen bike is not part of the Bike Trac service.
2.5.
Regardless of the manner in which the subscriber becomes aware of the stolen bike, it remains the
responsibility of the subscriber to inform the police and recover the bike. Due to the many factors
outside of its controls, Road Angel Group does not guarantee that the Bike Trac system will lead to the
location of the Subscriber’s stolen bike.
2.6.
If the Subscriber uses the Bike Trac system for any other purpose other than the location of the
Subscriber’s stolen vehicle and/or other than in accordance with these terms, Road Angel Group may
be entitled to claim damages (where applicable) in accordance with the general rules of English law
and will be entitled to terminate these terms.
