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What to do if your bike gets stolen
If you get an alert by SMS text message and/or email immediately check that your bike has been stolen,
either by logging into your Bike Trac portal or by physically checking its location. A Secure Operating Centre
will also be alerted, and will contact you by phone to confirm a theft has taken place. If it has, the call
centre will work with the authorities to track and recover the stolen bike. If it has been stolen, please
contact your local Police, report the crime, and obtain a Crime Reference Number or Incident Number.
Please do not contact Road Angel Group as we do not offer any recovery service. Road Angel Group will
also not be held liable for any bike that is stolen. Please refer to our terms and conditions for more details.
You will then need to call the Secure Operating Centre on 08452 505 969, and quote the reference number
you have obtained. This is vitally important as the call centre will be unable to progress with the recovery
until they have a reference number from the Police. The call centre will then work with the authorities to
track and recover your stolen bike.
Quick Step Guide
1.
Check that your bike has been stolen
2.
Receive call from the S.O.C (only if the tick box is ticked – please refer to Security Operating Centre
Above)
3.
If it has, immediately contact the nearest local Police station and obtain a Crime Reference Number or
Incident Number
4.
Contact the Secure Operating Centre on 08452 505 969, quoting the reference number
Please do not contact Road Angel Group as we do not provide any recovery services.
Bike Trac portal user guide
The Bike Trac portal is your own secure, online system to track the movements of your bike. You can login
at anytime night or day and see where your bike is in real time.
As you will (hopefully) not have a great need to track a stolen bike, we have extended the journey tracking
features to work when you are riding on a normal journey. Bike Trac will record where you have travelled,
how many miles you have covered and the approximate speeds at which you were going (which can be
turned off). This user guide will outline how to use the various features available on your Bike Trac portal,
from updating your contact information, to viewing your journeys, to adding multiple bikes on the same
portal. Figure 1.0 is a graphical overview of what the Bike Trac portal looks like.
