change, electrical conversion or the addition of any
non-approved sanitation or water purification device
or heating system which contributes to a component
or unit failure or unsafe operating system. Misuse
and abuse shall include: any operation of the spa
other than in accordance with Riptide’s printed
instructions, or use of the spa in an application for
which it is not designed. Specifically: use of the spa
in a non-residential application; damage caused by
the operation of the spa outside the specified voltage
requirements (230 +/– 10%), operation of the spa at
water temperatures outside the ranges of 1°C and
42°C; damage caused by voltage spikes or “brown-
out” conditions; damage caused by dirty, clogged
or calcified filter cartridges; damage caused by the
use of trichloro chlorine, chemical tablets in a floater,
acid or by any other spa / pool chemicals or cleaners
which are not recommended by Riptide; damage
caused by allowing undissolved sanitizing chemicals
to lie on the spa surface (no spa can withstand this
kind of abuse); damage to components or surface
caused by improper pH balance or other improper
water chemistry maintenance; and damage to the spa
surface caused by leaving the spa uncovered while
empty of water and in direct exposure to sunlight
(causing solar heating distress) are considered abuses
and will invalidate warranty.
The standard spa covers are not designed to support
heavy weight loads and should not be used as a seat.
in extreme cases the lid could crack and break. This
occurrence is considered abuse and is not covered
under this warranty.
disclaimers
Riptide shall not be liable for loss of use of the Riptide
spa or other incidental, consequential, special,
indirect or punitive costs, expenses or damages,
which may include but are not limited to the removal
of a permanent deck or other custom fixture or the
necessity for crane removal. Any implied warranty shall
have a duration equal to the duration of the applicable
warranty stated above. Under no circumstances shall
Riptide or any of its representatives be held liable
for injury to any person or damage to any property
however arising.
Riptide Pools Limited
United Kingdom
24
extent of warranty
This warranty extends only to the original consumer
purchaser of the Riptide spa when purchased and
originally installed or relocated in the boundaries of
the country of purchase. The Riptide spa warranty
terminates upon any transfer of ownership or if the
spa is installed or relocated outside the country of
purchase. The customer must register their purchase
with Riptide. at the below address to benefit from this
warranty.
warranty performance
in the event of a malfunction or defect covered under
the terms of this warranty, an authorised service agent
of Riptide will repair the Riptide spa. To obtain service,
contact the authorised service agent who sold you
the spa. There is no charge for parts or labour to repair
the spa or its components. Service agents reserve the
right to assess reasonable call out fees or travel based
upon their individual policies. if the spa is installed
outside of the normal servicing area of the selling
dealer, or if normal access to the spa is not possible,
extra travelling expenses and costs of access will be
charged. These costs are not covered by this warranty.
Riptide maintains an extensive service network. in the
event the consumer purchaser should not be able to
either obtain service or satisfactory service from an
authorised service agent, notify the service department
of Riptide. Written notice of any malfunction or defect
must be given within ten (10) days of the time the
malfunction is discovered, and must be accompanied
by the original consumer purchaser receipt of the
spa, which shows the date of purchase. Notice must
be given Riptide Pools Limited, 41 Robjohns Road,
Chelmsford, Essex, CM1 3AG, UK
Tel 01245 265036
annual service requirement
To maintain your warranty it is required that you have
your spa serviced and your Service Book signed once
every 12 months by a Riptide approved dealer.
acts invalidating warranty
This warranty is void if your spa has been improperly
installed, subjected to alteration, misuse or abuse,
or if any repairs on the spa are attempted by anyone
other than an authorised representative of Riptide.
Alteration shall include component or plumbing
