FAUlt-FINDINg
For fault-finding and other technical help with your in.yJ2 control system
please visit the gecko online resource at:
www.geckodocs.com
DIAgNostICs - oPerAtIoN
Once commissioned, your riptide pool should operate normally when properly set up. If, however, you
encounter operating problems please use this general guide. If this guide does not help you solve the
problem please contact your dealer.
OperaTINg prObLem
aNaLysIs
aCTION requIred
TROUBLESHOOTING GUIDE
Spa can’t start in any mode.
water jets turns off
automatically when using
the pool.
The water pumps are
operating but no water is
coming out of the jets.
pool water is heating slowly
and / or not reaching
required temperature.
The power of the jets is low.
The jet water power
fluctuates.
• power is off.
• electric control failure (display
shows error message).
• The default time setting has
switched off the jets.
• The pump motor is overheating.
• The water pump has an air block.
• Filter cartridge needs cleaning
• There is no cover on the spa
creating heat loss.
• heater is faulty.
• The jets are blocked.
• The water pump’s air valve is not
fully open.
• Filter is blocked.
• There is not enough water in
the pool.
Check the power supply to the
pool. Check the error message
on page 16 and contact your
dealer.
Press the pump button to
restart the pump. stop running
pump for 1 hour until cool and
then restart the pump
Try to restart the jet. Introduce
water into the filter opening to
clear any possible air block.
re-set the temperature.
Clean or replace the filter.
put the cover on the pool.
Contact your dealer.
Check whether there are
foreign bodies inside the jets.
Check if water pump’s valve is
fully open.
Check whether there are
foreign bodies inside the filter.
add more water to the pool.
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