HotSpot Printer Operator’s Guide
90
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No.
Issue
Action
3
Service status
reads: [PrinterOn
x.x InternetDown]
Cont.
Step 3
: Reboot the printer.
This step is critical, as the changes will not take effect until
after the device is reset.
a.
Turn printer OFF and remove network cable and HotSpot keypad.
b.
Turn printer ON. Wait until [Ready] appears in the display.
c.
Turn printer OFF and reconnect network cable and HotSpot keypad.
Turn printer ON. Approx. 90 seconds after [Ready] appears in the display, the message [For
Print Release, Press OK]. You’re ready to print.
4
Service status
reads: [PrinterOn
x.x NoLicense]
•
This indicates that the Mobile Printing Service application running on the printer cannot get
a valid license from the PrinterOn Server. Please check printer network settings (IPv4,
DHCP, DNS etc.). Also check that the time and date are set correctly. To do so, proceed
as follows:
1.
At printer control panel, press [
Menu
].
2.
Select [
Maintenance
], and press [
OK
].
3.
Select [
Timer Settings
], and press [
OK
].
4.
Select [
Set Date
], and press [
OK
].
5.
If necessary, enter correct
month
,
day
,
year
, and press [
OK
].
6.
Select [
Set Time
], and press [
OK
].
7.
If necessary, enter correct
hour
,
minute
,
second
, and press [
OK
].
8.
Press [
Menu
] to exit.
Note
: Steps may very slightly, based on printer model.
5
Job is sent and
release code
received, but
document does
not print
.
•
To check service status, press [
?
] on Hot-Spot keypad.
•
If the license status reads [PrinterOn x.x LicenseValid], but you still cannot release a print job,
there are other possible issues:
1.
Firewall, authentication and/or redirection is preventing HTTP/HTTPS communication.
2.
A change has occurred in the TCP/IP environment. Turn the printer OFF/ON to restart the
HotSpot Service.
3.
Make sure that you are not entering the tracking number instead of the release code.
