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Ricoh pro c901, Technical Bulletin

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Ricoh pro c901 Technical Bulletin Download Page 349

 

T

echnical

 

B

ulletin

 

PAGE: 4/15 

Reissued:16-Oct-12 

Model: 

Aries-C1.5 (D095) / Aries-P1/.5(M077)

 Date: 

8-Nov-2012

 No.:

 RM077077b

 

 

 

 

Procedure 1: Calibration 

1-1. In Command Work Station > Job Center, select Calibrate. 

 

 

1-2. In the Calibrator dialog box, select the measurement method, check the print settings, 

and click “Print”. 

 

Summary of Contents for pro c901

Page 1: ...July 2011 production Not available 1 005 16 M0775252D May 2011 production Not available 1 004 16 M0775252C April 2011 production Not available 1 003 16 M0775252B February 2011 production Not available...

Page 2: ...paper stock When the flywheel is added to the machine for a countermeasure against the shockjitter following SP need to be changed together SP2 992 001 0 0 0 5 SP2 993 001 0 1 Following Firmware need...

Page 3: ...onitor Erase Margin Adj Leading Edge Erase Margin Adj Trailing Edge Minimum setting 0 0 6 0 Following firmware need to be upgraded together Part number Version Engine M0775252D 1 005 16 System Copy M0...

Page 4: ...he machine Fixes 1 Problem of decrease in print speed when saddle stitching SRA3 on the Booklet Finisher SR5020 has been fixed 2 Problem of the printer halting and disabled to resume from an error whe...

Page 5: ...e 1 04 M0776390B July 2011 Production 1 03 M0776390A May 2011 production 1 01 M0776390 1st Mass production Version Modified Points or Symptom Corrected 1 04 Modified Points In the Paper Library Advanc...

Page 6: ...nt fuser unit PM counter is corresponding to several fusing unit to prevent fusing belt from wearing away Following firmware need to be upgraded together Part number Version Engine M0775252D 1 005 16...

Page 7: ...ervice manual revision Retrofit information Product Safety Other Firmware Tier 2 This RTB has been issued to announce the firmware release information for the OpePanel EXP For US Models Version Progra...

Page 8: ...Paper Custom Paper Following firmware need to be upgraded together Part number Version Engine M0775252E 1 006 16 System Copy M0776091E 1 04 Websys M0776093C 1 02 Ope Panel CHN M0776387 1 05 Ope Panel...

Page 9: ...d to be upgraded together Part number Version Engine M0775252E 1 006 16 System Copy M0776091E 1 04 Websys M0776093C 1 02 Ope Panel CHN M0776387 1 05 Ope Panel NA M0776385C 1 05 Ope Panel EU M0776386C...

Page 10: ...m Corrected 7 12 Modified Points If SSDP Active Web ImageMonitor Configuration Network Security a high load on the CPU might result in Web ImageMonitor locking up LP with an external controller will l...

Page 11: ...to SMB fails if the file submitted to the DFS folder in the destination and the file of the same name exist in the DFS folder 2 If Windows Authentication is enabled printing a large number of copies o...

Page 12: ...Available 1 00 M0776093A 1st Mass production Not Available Note Definition of Availability of RFU via Remote Available The firmware can be updated via RFU or SD card Not available The firmware can onl...

Page 13: ...76386C 1 05 Language M0776390B 1 04 Network Support M0776692C 7 12 1 01 Modified Points Early web cleaning indication has been fixed fuser unit PM counter is corresponding to several fusing unit to pr...

Page 14: ...1 Production Not available 1 04 M0776091E July 2011 Production Not available 1 03 M0776091D May 2011 Production Not available 1 02 M0776091C May 2011 Production Not available 1 01 M0776091B February 2...

Page 15: ...LUMBIA EFI version need to upgrade together with following patch when applying this firmware 1 1B0MG8 1 05 Modified Points Add the function to confirm the paper catalog version 1 04 Modified Points In...

Page 16: ...indicating Apply Auto Paper Select NO disappear when the paper was set to the tray has been fixed 2 JAM clearance animation was fixed 3 Problem of indicating incorrect jam locations in the downstream...

Page 17: ...ies P1 5 C1 5 Aries P1 5 Program Name Firmware No Version Note System M0776091A Ver 1 00 Engine M0775252A Ver 1 000A 16 Websys M0776093A Ver 1 00 OpePanel NA M0776385A Ver 1 01 OpePanel EU M0776386A V...

Page 18: ...ion Note Finisher SR5020 D4345620J Ver 03 140 08 Finisher SR5000 B8305102R Ver 02 000 61 High Capacity Stacker SK5000 1st D4475104H_up Ver 02 270 09 High Capacity Stacker SK5000 2nd D4475104H_down Ver...

Page 19: ...he MQP file The MQP file only contains data for media ranked either A or A Installing the MQP file into the Aries P1 5 C1 5 will enable application of the media from the Paper Library Rank Description...

Page 20: ...Media List Paper Library Data for EU Media List ProC901_C901S Media List for EU Rev 7 xls MQP file ProC901_Printer_EU_Rev7 mqp ProC901S_Copier_EU_Rev7 mqp AP Release Date 27th Apr 2011 Summary Pro C90...

Page 21: ...he copied file library mqp 3 Make sure the mainframe is turned off 4 Insert the SD card containing the library mqp file into the upper SD card slot on the controller 5 Turn on the mainframe 6 Enter SP...

Page 22: ...red Service manual revision Retrofit information Product Safety Other Tier 2 GENERAL As mentioned in the service manual the PM yield of the fusing belt is prescribed as 400k However the operation pane...

Page 23: ...nual revision Retrofit information Product Safety Other Tier 2 The Service Manual for Aries P1 5 C1 5 was corrected On pages from 355 to 357 Air Separator Setting From SP 1 901 101 to SP 1 901 124 in...

Page 24: ...AL Some of the Aries P1 5 ProC901 that did not require the attachment of the decals labels indicating conformity to the RoHS directive were falsely attached with the decals labels and shipped to China...

Page 25: ...odel Aries P1 5 C1 5 Date 06 Dec 10 No RM077011 The 2 decals and 1 label are attached to the locations shown in the diagram below H5554492A Decal ROHS CHN 10 20mm H5554496A Label ROHS CHN date 40mm G1...

Page 26: ...be changed only once regardless of whether the counter value is negative or positive Aries C1 5 The counting method can be changed many times regardless of whether the counter value is negative or pos...

Page 27: ...er counter raised by using A3 DLT or larger size Prints A3 DLT Larger displays SP 5041 001 1 Prints and Print counter raised by using A3 DLT or larger size Difference from Aegis P1 C1 On Aegis A3 DLT...

Page 28: ...in the fusing units stocked as spare service parts which have all been replaced with the proper hot roller Aries machines in stock are all installed with the proper hot roller regardless of the hot r...

Page 29: ...1 C901s of the initial production could be found with a spacer attached to the core to compensate for the deviation in the core size Please dispose of this spacer if found together with the Hot Roller...

Page 30: ...ion between the shift tray and coated thin paper Solution Attach the following auxiliary part to the finisher shift tray Part Number Description D4349901 MODIFICATION Tray Auxiliary Stack Please note...

Page 31: ...tuate these SPs Modification Schedule Schedule for software design modification is yet determined We will make an additional announcement as soon as the modification schedule is fixed Description in t...

Page 32: ...support Force Print on the Aries P1 5 C1 5 after evaluating and verifying its performance on the Taurus the upcoming model Modified Software Release Information Release of the modified software is cu...

Page 33: ...e actual error Paper Tray information does not appear in the blue box under Document default The OK button is invalid Figure 2 To close the dialog box click X or Send to Hold Paper Tray information is...

Page 34: ...may not exhaust completely Incomplete developer fill The developer may clog the exit of the developer bottle and it may not go into the development unit completely Procedure Developer Exhaust 1 Set th...

Page 35: ...027 T0101090001 to T0101090044 T0101100001 T0101180001 to T0101180016 T0101190001 to T0101190019 V9901000001 to V9901000003 V9901100001 Serial numbers of development units service parts that are witho...

Page 36: ...Technical Bulletin PAGE 3 3 Model Aries P1 5 C1 5 Date 15 Feb 11 No RM077017 Location of the serial number of the development unit...

Page 37: ...Planning Dept Classification Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier...

Page 38: ...Technical Bulletin PAGE 2 44 Model Aries P1 5 C1 5 Date 17 Feb 11 No RM077018 Correction Page 117 to 131...

Page 39: ...fference while the ITB drive motor is rotating Overload on the ITB drive motor ITB cleaning blade rolled in or motor defective Defective belt speed sensor Dirty or broken encoder for the belt speed se...

Page 40: ...g roller at HP during initialization The belt centering roller sensor still detects the belt centering roller at HP after the belt centering roller motor has started rotating Belt centering roller sen...

Page 41: ...The belt overrun front sensor detects an ITB position error Belt overrun sensor front defective ITB abnormal or worn Belt centering roller out of home position ITB motor rotation sensor defective Belt...

Page 42: ...rloaded PTR drive overloaded PTR motor defective 477 D 1 Check or replace the PTR unit 2 Check or replace the PTR motor No Type Details Symptom Possible Cause Troubleshooting Procedures PTR position e...

Page 43: ...se Troubleshooting Procedures Waste toner transport motor 2 sensor error The machine detects an error of the waste toner transport motor 2 Blocking in the toner collection tube to the waste toner bott...

Page 44: ...untermeasures are same as SC490 001 No Type Details Symptom Possible Cause Troubleshooting Procedures Drum motor K error The machine detects a short or open signal of the coil in the drum motor K blac...

Page 45: ...the harness 4 Replace the ITB black lift motor No Type Details Symptom Possible Cause Troubleshooting Procedures ITB color lift motor error The machine detects a short or open signal of the coil in th...

Page 46: ...ected Coil in this motor short or open 490 013 D 1 Check the harness connection 2 Replace the harness 3 Replace the PTR lift motor No Type Details Symptom Possible Cause Troubleshooting Procedures 492...

Page 47: ...Check the harness and connection 2 Replace the laser unit s Note If one of SC250 to SC257 has occurred before you can tell which is the problem laser unit YM or CK No Type Details Symptom Possible Ca...

Page 48: ...aser unit YM or CK No Type Details Symptom Possible Cause Troubleshooting Procedures 496 026 C MUSIC sensor Y magnification correction error 1 027 C MUSIC sensor M magnification correction error 1 028...

Page 49: ...P3820 001 2 Clean or replace the ITB 3 Replace the laser unit YM or CK No Type Details Symptom Possible Cause Troubleshooting Procedures Temperature Humidity sensor K error The output of the temperatu...

Page 50: ...Technical Bulletin PAGE 14 44 Model Aries P1 5 C1 5 Date 17 Feb 11 No RM077018 Page 133 to 149...

Page 51: ...within 10 seconds after the tray lift motor starts lifting the bottom plate When the tray lowers the tray lift sensor does not go off within 1 5 sec Tray lift motor 2 defective or disconnected Paper o...

Page 52: ...per limit is not detected within 10 s while the paper tray is lifting during paper feed The tray 3 or 4 lift sensor is already activated when tray 3 or 4 is placed in the machine Poor connection or de...

Page 53: ...bypass tray lift motor Poor connection or defective bypass upper limit sensor Poor connection or defective bypass lower limit sensor Remaining paper or another obstruction has stopped the tray and mo...

Page 54: ...ller unit position properly Dirt or defective shift roller HP sensor Defective shift roller unit motor 521 B 28 Check the harness connection of the above devices 29 Clean or replace the shift roller H...

Page 55: ...M379 for 1 2 seconds after the drive motor right has rotated for 2 seconds Harness disconnected or broken 38 Defective drive motor right M379 525 B 39 Check or replace the harness 40 Replace the moto...

Page 56: ...t the fusing unit drawer and then push it into the machine 51 Check the harness connection to the PTB motor fan 52 Replace the PTB motor fan No Type Details Symptom Possible Cause Troubleshooting Proc...

Page 57: ...ype Details Symptom Possible Cause Troubleshooting Procedures Fan alarm 1 Laser unit YM fan The machine detects a fan alarm signal from the laser unit YM fan for 0 1 second during the fan operation An...

Page 58: ...arm 1 Black PCDU fan The machine detects a fan alarm signal from the black PCDU fan for 0 1 second during the fan operation An obstruction has stopped the black PCDU fan Harness disconnected 530 012 D...

Page 59: ...Harness disconnected 79 Check the harness connection to fusing unit fan 1 2 3 4 5 or 6 80 Replace fusing unit fan 1 2 3 4 5 or 6 No Type Details Symptom Possible Cause Troubleshooting Procedures Fan...

Page 60: ...n obstruction has stopped fusing exhaust fan 1 2 or 3 Harness disconnected 87 Check the harness connection to fusing exhaust fan 1 2 or 3 88 Replace fusing exhaust fan 1 2 or 3 No Type Details Symptom...

Page 61: ...fter the paper exit motor has started rotating for 1 second An obstruction has stopped front or rear air assist fan 1 Harness disconnected 93 Check the harness connection to front or rear air assist f...

Page 62: ...No RM077018 No Type Details Symptom Possible Cause Troubleshooting Procedures An obstruction has stopped front or rear air assist fan 3 Harness disconnected 97 Check the harness connection to front o...

Page 63: ...Technical Bulletin PAGE 27 44 Model Aries P1 5 C1 5 Date 17 Feb 11 No RM077018 Page 182 to 203...

Page 64: ...Symptom Possible Cause Troubleshooting Procedures ADF Feed In Motor Error D095 only While the feed motor is operating the encoder pulse signal is not received within the specified time or the paper si...

Page 65: ...replace the harness connections 112 Replace the ADF main control board No Type Details Symptom Possible Cause Troubleshooting Procedures ADF Original Table Lift Malfunction D095 only One of the follo...

Page 66: ...loaded due to obstruction 120 Check and remove obstruction to the target motor 121 Check the harness connections 122 Replace the target motor entrance roller motor for 720 01 proof tray vertical motor...

Page 67: ...place the jogger motor 132 Replace the main board of the finisher D434 No Type Details Symptom Possible Cause Troubleshooting Procedures Finisher feed out motor The stack feed out belt HP sensor does...

Page 68: ...e 2nd failure issues this SC code Guide plate motor disconnected defective Guide plate motor overloaded due to obstruction Guide plate position sensor disconnected defective 725 B 140 Check the connec...

Page 69: ...thin 600 ms The 1st failure issues this SC code Lower transport motor disconnected defective Finisher connection to lower transport motor loose defective Lower transport motor blocked by an obstructio...

Page 70: ...The 1st failure issues this SC code Motor harness loose broken defective Motor is blocked by an obstruction Motor defective Finisher main control board defective 733 B 166 Check or clear obstacles aro...

Page 71: ...re causes this SC code Junction gate did not arrive at the home position within the specified time Junction gate did not leave the home position within the specified time 735 B 175 Check or clear obst...

Page 72: ...or 188 Replace the finisher main board No Type Details Symptom Possible Cause Troubleshooting Procedures Pre Stack Junction Gate Release Motor Error 3K Finisher B830 The pre stack junction gate releas...

Page 73: ...ossible Cause Troubleshooting Procedures Finisher corner stapler rotation motor error 3K Finisher B830 The stapler did not return to its home position within the specified time after stapling or The s...

Page 74: ...e The 1st detection failure issues a jam error and the 2nd failure issues this SC code Booklet stapler motor front harness loose broken defective Booklet stapler motor front overloaded due to obstruct...

Page 75: ...is not operating Feed out belt motor blocked by an obstruction Feed out belt motor harness loose broken defective Feed out belt motor defective Booklet finisher main board defective 745 B 216 Check o...

Page 76: ...late HP sensor defective If the motor is not operating Motor blocked by an obstruction Motor harness loose broken defective Motor defective Finisher main board defective 747 B 226 Check or clear obsta...

Page 77: ...sensor disconnected defective Finisher main board connection to motor loose Finisher main board defective 750 B 236 Check or clear obstacles around the motor drive mechanism 237 Check the harness conn...

Page 78: ...the finisher main board No Type Details Symptom Possible Cause Troubleshooting Procedures Shift Motor Error 3K Finisher B830 The shift tray half turn sensors Failed twice to detect the shift tray at t...

Page 79: ...but is not detected at the home position within the specified time The 1st detection failure issues a jam error and the 2nd failure issues this SC code Fold plate HP sensor disconnected defective Fold...

Page 80: ...Clamp Roller Retraction Motor Booklet Finisher D434 The clamp roller did not return to the home position within the specified time Clamp roller mechanism overloaded due to an obstruction Clamp roller...

Page 81: ...ding at 2 5 mm intervals No7 Banding at 5 mm intervals No8 Banding at 10 mm intervals No9 Pitch Banding at 56 mm intervals No10 Banding at 8 mm intervals The following table summarizes the 9 types of...

Page 82: ...in in cross direction z Possible Banding at 85 mm TE No 4 z Possible banding at 5 mm intervals No 7 z Possible change in image length z White spots could appear No 4 Banding at 85 mm TE Shock at PTR w...

Page 83: ...5 Date 18 Feb 11 No RM077019g No 8 Banding at 10 mm intervals Remove the modified fly wheel z Possible shock jitter at OPC No 2 No 9 Banding at 56 mm intervals Replace the drum cleaning unit None No...

Page 84: ...and later A3 Y 307 mm from leading edge 3rd page and later M 57 mm from leading edge 3rd page and later C 321 mm from leading edge 2nd page and later K 71 mm from leading edge 2nd page and later SRA3...

Page 85: ...om leading edge 3rd page and later C 321 mm from leading edge 2nd page and later K 71 mm from leading edge 2nd page and later 12 x 18 Y 191 mm from leading edge 3rd page and later M Does not occur C 2...

Page 86: ...by color and paper size A4 Y 26 mm from leading edge 6th page and later M 68 mm from leading edge 5th page and later C 111 mm from leading edge 4th page and later K 153 mm from leading edge 3rd page...

Page 87: ...8 5 x11 Y 26 mm from leading edge 6th page and later M 68 mm from leading edge 5th page and later C 111 mm from leading edge 4th page and later K 153 mm from leading edge 3rd page and later 8 5 x14 Y...

Page 88: ...1 03 Engine D0955253 1 007 16 System Copy D0956081 1 05 3 Change the following SP values SP Modified Default Remarks SP2 992 001 0 5 0 Drum process speed increases 0 5 and becomes level with the ITB r...

Page 89: ...m High Low to reduce the amount of shock generated at the PTR nip Note the possible side effect b when applying the above setting If the results are accepted by the customer the procedure is complete...

Page 90: ...9g Side effects a Possible toner scattering of poor transfer b Productivity will reduce to approximately 78 c Productivity will reduce as follows No 37 Paper Feed Interval Setting 0 1 Approx 90 produc...

Page 91: ...N 12 pcs per machine 3 pcs per station 1 Open the back Unit 2 Remove the fly wheel 3 Insert 2 modified fly wheels in between the originally installed fly wheel and the mainframe and secure them with t...

Page 92: ...cceptance as productivity will be reduced Reduced productivity as a result of this modification is also shown in the bottom table A4 A3 SRA3 11 x 8 5 8 5 x 14 11 x 17 12 x 18 13 x 19 Bk 0 0 0 2 0 1 0...

Page 93: ...sible side effects a b and c when applying the above setting If the results are accepted by the customer the procedure is complete If the results are not accepted by the customer do the following step...

Page 94: ...ransfer current back to the default value 6 Apply a different paper that has its grain in cross direction Side effects a Possible banding at 85 mm trailing edge No 4 b Possible banding at 5 mm interva...

Page 95: ...er that is now being used into the Paper Library 2 In Advanced Settings adjust No15 Paper Transfer Feed Speed Adjustment to a value 0 2 in relation to the current value Note the possible side effects...

Page 96: ...iginating in the drum drive motor gear of the affected color Location of the band by color and paper size Across the entire page in all or specific color s Action Change the Dither to dot a 200 Dot Fi...

Page 97: ...the band by color and paper size Across the entire page in all or specific color s Action Change the Dither to line a 175 Line Fine text b 200 Line fine text Please select the one with fewer side eff...

Page 98: ...Paper Library 2 In Advanced Settings No15 Paper Transfer Feed Speed Adjustment reduce the paper feed speed to 0 1 or 0 2 from the current speed If the results are accepted by the customer the procedu...

Page 99: ...71294 and secure one original fly wheel and one modified fly wheel with TAPPING SCREW 4X12 Repeat the procedure for all stations Note The originally installed fly wheel should be visible when viewed f...

Page 100: ...ion of the band by color and paper size Across the entire page in specific color s Action Replace the drum cleaning unit Side effects None No10 Banding at 8 mm Intervals Cause Breakage of the plastic...

Page 101: ...Technical Bulletin PAGE 21 28 Reissued 07 Aug 2012 Model Aries P1 5 C1 5 Date 18 Feb 11 No RM077019g Appendixes...

Page 102: ...8 Feb 11 No RM077019g Double click on the diagram below for an enlarged view in PDF format These diagrams show the locations of the bands that appear according to the values set in No 37 Paper Feed In...

Page 103: ...Feb 11 No RM077019g Double click on the diagram below for an enlarged view in PDF This graph describes the relationship of the location of the bands values set in No 37 Paper Feed Interval Setting of...

Page 104: ...C The color of the lines correspond to the toner colors Y axis left Distance from the leading edge of the first page X axis Value set in No 37 Paper Feed Interval Setting Red line Productivity Y axis...

Page 105: ...cal Bulletin PAGE 25 28 Reissued 07 Aug 2012 Model Aries P1 5 C1 5 Date 18 Feb 11 No RM077019g Paper Interval between 1st and 2nd sheet Paper Interval between 2nd and 3rd sheet 1st sheet 2nd sheet 3rd...

Page 106: ...anding appears on the 3rd page as follows z Shock jitter at ITB in Magenta and Yellow z Shock Jitter at OPC in Magenta Productivity 100 Purple line When modifying No37 Paper Feed Interval Setting to 0...

Page 107: ...jitter banding that could appear if the default settings are used Double click on the diagrams below for an enlarged view in PDF and print these PDF files to the controller However make sure that the...

Page 108: ...letin PAGE 28 28 Reissued 07 Aug 2012 Model Aries P1 5 C1 5 Date 18 Feb 11 No RM077019g The following diagrams illustrate the mechanism of the shock jitter Double click on the diagrams for an enlarged...

Page 109: ...customer s site or during installation please change the following SP SP 3701 009 Max Pattern Length 10 25 Target All machines in the field Note In the previous RTB RM077020 we asked to check whether...

Page 110: ...ation panel in the service manual were missing the explanation of screw types This RTB has been issued to announce the additional explanation If the operation panel is attached using the M4x8 screws a...

Page 111: ...Technical Bulletin PAGE 2 2 Model Aries P1 5 C1 5 Date 28 Feb 11 No RM077021 Service Manual Corrections Add the description M4 x 6 Correct the description to M4 x 8 Add the description M4 x 8...

Page 112: ...on Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 This RTB has been issued...

Page 113: ...it from section 1 to 12 This unit is too heavy for one person to lift or move safely Two people are required to life or move the unit Procedure for removing the Paper Exit unit 1 Pull out the paper ex...

Page 114: ...PLATE APPLICATION CREO NA 0 1 39 9 D0951774 KEYTOP PRINTER EFI 0 1 39 3 Change Reason Section 7 Operation Panel 3 D095 M077 of the parts catalog had descriptions missing for the following 3 parts The...

Page 115: ...ies C1 5 EU Creo NA AA EFI Creo Aries P1 5 EU EFI Creo Index No 9 Index No 5 Index No 4 Index No 3 Index No 8 Index No 2 Index No 1 Index No 3 Index No 5 Index No 3 Index No 5 Index No 9 Index No 9 In...

Page 116: ...r Pass Unit of the initial production connected to the Pro C901 C901s may cause image quality problems of roller marks on paper edges and or vertical white streaks Cause The Transport Rollers and the...

Page 117: ...er Knob 2 M3799901 MODIFICATION KIT BUFFER PASS AA063678 Spring 3 5N 2 M3791658 Guide Plate Vertical transport Right 1 M3799902 MODIFICATION KIT BUFFER PASS 1 M3791659 Guide Plate Lower 1 M3799901 Mat...

Page 118: ...C901 C901s NOTE Only EU Units attached with a sticker on the bottom frame See the photo below have already been implemented of the modification Modification is not required for these units Fist of al...

Page 119: ...inner cover and remove the inner cover and lever Step 1 2 Loosen the four Tightener Pulleys and remove the Timing Belts from the pulleys Inner Cover fixing screw Pull out the unit and remove the four...

Page 120: ...following order The following two types of rollers are removed from the unit Transport Roller Knob x2 Transport Roller Duplex x10 2 Remove the retaining ring gear and ball bearing 3 Remove the two ro...

Page 121: ...ing Pulley and Retaining Ring from the current Transport Roller to the modified Transport Roller Step 1 5 Follow steps 1 1 to 1 3 in reverse order to install the Transport Roller and re install the Ti...

Page 122: ...e Cover and the Release Grip Step 2 2 Open the Guide Plate Cover and lift it up to remove it Step 2 3 Replace the two Transport Roller Springs with the modified Transport Roller Springs Step 2 4 Put b...

Page 123: ...r 11 No RM077024 Replacement Procedure Vertical Transport Guide Plate Lower Guide Plate Modification Kit M3799902 MODIFICATION KIT BUFFER PASS 1 Step 3 1 Remove the sensor bracket Screws x5 Connectors...

Page 124: ...ght Upper 1 Release the Coil Springs from both front and rear sides 2 Remove the Retaining Rings from both front and rear sides and remove the Upper Right Guide Plate Guide Plate Right Middle 1 Releas...

Page 125: ...tes Step 3 4 Release the two Pins Guide Right Lower 1 Release the spring hooks from both front and rear sides 3 Remove the Retaining Rings from both front and rear sides and remove the Lower Right Gui...

Page 126: ...he modified Guide Plates and follow steps 3 1 to 3 5 in reverse to order to reassemble the unit Step 3 7 Put back the transport unit to complete the procedure See Step 1 1 Guide Plate Vertical Transpo...

Page 127: ...Toner Transport Motor 1 SP5804 152 and Waste Toner Transport Motor 2 SP5804 153 to be performed also Waste Toner Transport Motor 1 SP5804 152 Output check Waste Toner Transport Motor 2 SP5804 153 to b...

Page 128: ...g roller thermistor is firmly connected Replace the fusing roller thermistor No Type Details Symptom Possible Cause Troubleshooting Procedures Hot roller warm up error Fusing roller thermistor The cor...

Page 129: ...oes not reach the warm up temperature 35 degrees Celsius SP correlated value when a the pressure roller reaches its target core and surface temperatures and b the time for warm up has elapsed Defectiv...

Page 130: ...lanning Classification Troubleshooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 This...

Page 131: ...This pdf is a tool to help find the cause of scratches in the paper feed direction Print the pdf on the machine and if you find a location where the scratches match this could be the cause Main Frame...

Page 132: ...Technical Bulletin PAGE 2 3 Reissued 15 Jun 11 Model Aries P1 5 C1 5 Date 12 May 11 No RM077028a Victoria...

Page 133: ...Technical Bulletin PAGE 3 3 Reissued 15 Jun 11 Model Aries P1 5 C1 5 Date 12 May 11 No RM077028a Columbia...

Page 134: ...lert is not displayed on the operation panel CAUSE System F W problem SOLUTION System F W will be fixed to detect Cleaning Web near end and display the alert TEMPORARY SOLUTION Please check the remain...

Page 135: ...ut Check Required Additional Procedure Toner Fill SP2253 001 K 002 C 003 M 004 Y 005 Col 006 All Color Init TD Sensor SP3801 001 All Color 002 M 003 K 004 C 005 M 006 Y Do the following output checks...

Page 136: ...ts with the customer job Are the results accepted by the customer YES Finished Refer to Lines No 2 below this procedure NO Go to the next step 3 Press User tools on the operation panel select Maintena...

Page 137: ...08 Execute Toner Refreshing in the Adjustment Settings for Skilled Operators Menu for the affected color and check the results with the customer job Are the results accepted by the customer YES Finish...

Page 138: ...eaning unit NO Go to the next step 2 Press User tools on the operation panel select Maintenance and execute Color registration Are the results accepted by the customer YES Finished NO Go to the next s...

Page 139: ...indicated on the panel for EU machines Look for the mark on the button shown below 2 To identify the color causing the lines print 3 sheets of the halftone pattern SP2 106 002 16 in each color 3 Swap...

Page 140: ...tep 4 Swap the drum cleaning unit of the affected color with another unit of a different color 5 Again print 3 sheets of the halftone pattern SP2 106 002 16 Do the vertical lines appear in a different...

Page 141: ...age is torn and split and is contacting the development roller Due to this contact toner supply is blocked and a sufficient amount of toner is not transferred to the drum Note that M0773457 is attache...

Page 142: ...16 in each color 2 Check if the edge of the mylar attached to M0773457 is torn or not If torn replace M0773457 and print a halftone pattern in the color causing the line Confirm the line has disappear...

Page 143: ...r gap as follows a Remove the PCDU from the mainframe b Remove the drum cleaning unit and OPC Drum c Remove the development unit upper cover screw x3 d Rotate the development roller downward until the...

Page 144: ...rder to put back the development unit 4 Do No 208 Execute Toner Refreshing in the Adjustment Settings for Skilled Operators Menu so that clumps of toner developer are removed and do not clog the docto...

Page 145: ...oner and developer and maintain better flow of the mixture in the unit See RTB RM077095 for details Note 2 Rotating the development roller in the opposite direction may wear the mylar and entrance sea...

Page 146: ...rs in an area between the trailing edge and around 16mm from the trailing edge In halftone areas a colored band high color density appears in an area between the trailing edge and around 16mm from the...

Page 147: ...s more and becomes a white band Troubleshooting NOTE During troubleshooting for white band at the trailing edge when adjusting Paper Transfer Current Trail Edge for both B W and FC the white band may...

Page 148: ...quality of the customer s job has been accepted by the customer Done If the copy quality becomes worse after adjusting a parameter there is no other procedure 9 Has the copy quality of the customer s...

Page 149: ...easure fly wheel as a new service part which is used for improving the level of Shock Jitter on the OPC For more detail of Shock Jitter on the OPC please refer to the RTB for countermeasures for Bandi...

Page 150: ...c PP Service Planning Classification Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Othe...

Page 151: ...n required Service manual revision Retrofit information Product Safety Other Tier 2 This RTB has been issued to announce the release of the following frames as new service parts New part number Descri...

Page 152: ...ermistor PM interval 1600k Keys Screen on the operation panel will not function and the PM counter of the Heating Roller Thermistor is NOT cleared in this frozen status NOTE The PM counter of the Heat...

Page 153: ...d by Static Electricity Static electricity causes the first sheet to stick to the shift tray in low humidity low temperature environments especially with coated paper B Roller Marks on Coated Paper Th...

Page 154: ...1 B 8 D4342459 ROLLER DRIVEN RUBBER 50 DIA22 2 B 9 D4472879 SHAFT SHIFT DRIVEN 1 Roller Marks Exit Roller Shift Tray Modification B B 10 11050717 CLAMP JDW 1S 2 B 11 D4472432 ROLLER EXIT AUXILIARY AS...

Page 155: ...age Older than V5510300001 Modification is reflected to the production starting from V5510300001 NOTE Units with the sticker attached on the bottom frame see the photo below have already received all...

Page 156: ...s not have a blue sticker this indicates that this stacker has received modification A and will require modifications B and C In this case parts included in the modification kit for modification A wil...

Page 157: ...ce with a piece of cloth Use water if alcohol is not at hand Attach the 3 Mylars to the position outlined in red in the photo below 2mm inside the black line Maker sure the Mylars do NOT protrude agai...

Page 158: ...es of the tray Step A 3 Peel off the Bottom sheet and slowly attach the Mylar outward from the center Make sure that the edge of the far side also does not protrude against the line Step A 4 Finally r...

Page 159: ...ch the Mylar outward from the center Make sure the edges far from the reference point B also do not protrude against the line Step A 8 Finally rub the Mylar entirely for complete attachment Slit Slit...

Page 160: ...the Mylar outward from the center Make sure the edges far from the reference point C also do not protrude against the line Step A 12 Finally rub the Mylar entirely for complete attachment Attach in a...

Page 161: ...rear covers in the order indicated with the numbers Step B 2 Remove the front door and covers in the order as indicated in the photo below Step B 3 Remove the 2 front inner covers 2 1 1 Cover Exit sc...

Page 162: ...Proof Tray and Cover Upper Middle Step B 5 Remove the rear upper cover Remove the Bracket Lengthwise Cover Rear Step B 6 Remove the bracket Proof Tray screw x2 Cover Upper Middle screw x2 Screw x1 Br...

Page 163: ...t upper cover Release the 2 harness clamps and 1 edge saddle Remove the 2 screws and slide the cover forward to remove it Disconnect this connector connected to the control panel Close up view from un...

Page 164: ...w 2 of the 3 screws holding the stay 2 of the 4 screws holding the Guide Plate Proof Tray 1 of the 3 screws holding the stay Hex head screw 1 of the 2 screws holding the Guide Plate Proof Tray Upper A...

Page 165: ...e Step B 10 Remove the 2 brackets bracket routed with the harnesses and the bracket for the switch Rear Leave the switch hanging on the bracket after removing the screws Hex head screw Front Guide Pla...

Page 166: ...lower junction gate and remove the lower junction gate Lower junction gate feeler Do NOT drop and lose this bushing White bushing Bracket for lower junction gate Bracket for upper junction gate Remov...

Page 167: ...n 11 No RM077037 Step B 12 Remove the Guide Plate Proof Tray Left Upper Front Guide Plate Proof Tray Left Upper Rear Harness clamp Connector Release the 1 harness clamp located at the rear side and di...

Page 168: ...d Fence Proof Tray and the Exit Roller Proof Tray To remove the Guide Plate Remove the 4 screws To remove the Exit Roller Remove the E ring and the bearing located at the front side Then remove the pu...

Page 169: ...y Left Lower screw x4 Step B 15 Remove the Supporting Plate Rear Loosen the 2 screws before removing the spring Front Guide Plate Proof Tray Left Lower Tapping M4x8 screw 04514008N Round head M4x10 sc...

Page 170: ...ket Step B 17 Remove the Bracket Paddle Shaft IMPORTANT Mark the connectors in advance to prevent false connection Shift tray motor bracket Disconnect the 3 connectors release the 1 harness clamp and...

Page 171: ...11 No RM077037 Step B 18 Remove the gear A and the bearing Step B 19 Remove the E ring and the gear B Step B 20 Remove the front and rear links Link Rear Gear A Rear Front Link Remove the 2 E rings fr...

Page 172: ...t tray exit driven roller Remove the spring and the bushing Remove the bracket together with the bearing The 2 screws DO NOT have to be removed Rear Spring Bushing Bearing Bracket Rear Front Spring Bu...

Page 173: ...15 Jun 11 No RM077037 Step B 23 Pull out the 2 shafts Step B 24 Remove the upper exit guide plate screw x4 Front Shaft Front Upper Exit Guide Plate Remove only the E ring installed at the rear side an...

Page 174: ...ar View of the reverse side of the lower exit guide plate Front Rear Front Lower Exit Guide Plate Hold the front side of the guide plate and flip it over Release the 4 harness clamps and disconnect th...

Page 175: ...Jun 11 No RM077037 Step B 26 Remove the shift tray exit drive roller End fence Rear Disconnect the connector from the end fence and release the silencer and the harness clamps Shift Tray Exit Drive R...

Page 176: ...d Green Reuse Red Newly added Pink Differences between Old and New parts Replacement of the Shift Tray related parts Shaft w feeler x2 Silencer x4 Bearing x4 Sensor Install al the newly added parts to...

Page 177: ...e affixed and cannot be removed NEW film and clamps to be installed additionally OLD guide plate Clamp x2 Following 2 parts to be reused Sensor bracket Sensor Not removable Attach the NEW film D447232...

Page 178: ...t drive roller Roller x2 D4342474 E ring x2 07200060E Assemble the new parts for the shift tray exit rollers NEW Shaft D4472877 Parallel pin x2 06330120G Install the roller so that the flange faces th...

Page 179: ...t roller and guide plate Install the new parts except for the irremovable harness clamp New harness clamp to be installed additionally NEW guide plate D4472434 OLD exit roller OLD guide plate Reuse th...

Page 180: ...11 No RM077037 Step B 32 Replace the exit rollers Step B 33 Replace with the NEW Guide Plate End Fence Proof Tray OLD exit roller NEW exit roller D4342576 OLD guide plate NEW guide plate D4472454 Wid...

Page 181: ...4 Replace with the NEW driven exit rollers Step B 35 Reassemble the unit by following the Steps B 1 to B 26 in reverse order Spring x4 Guide plate OLD driven exit roller Rotate the roller 90 degrees t...

Page 182: ...age will be executed immediately afterwards it is not necessary to reattach the following parts These will be removed in the process of Modification C All Rear Covers removed in Step B 1 Front door No...

Page 183: ...Remove all rear covers in the order indicated with the numbers Step C 2 Remove the Bracket Lengthwise Cover Rear Step C 3 Remove the Supporting Plate Timing Belt 1 Cover Rear Lower 2 Cover Rear Upper...

Page 184: ...Sub unit Install AE030030 BALL BEARINGS x3 on the pin on the D4774123 BRACKET and secure the bearings with 07200060E REATINING RING D4474123 BRACKET AUXILIARY AE030030 BALL BEARING 8X19X6 07200060E RE...

Page 185: ...o RM077037 Step C 6 Change the harness routing as shown below Step C 7 Replace with the new BRACKET PROTECT SHAFT LEFT INNER REAR OLD NEW Remove this clamp This clamp will not be used Use this clamp t...

Page 186: ...en the screws to apply tension to the belt Make sure the bearing is aligned correctly to the whole when installing the SUPPORTING PLATE NEW SUPPORTING PLATE D4474534 C 9 1 Reattach the spring and fast...

Page 187: ...PCB connectors and remove the inner cover and the bracket Remove 2 screws ground wire and Bracket Inlet Leak Breaker Remove 2 screws and Bracket Cover Rear Lower C 11 1 Remove all the connectors from...

Page 188: ...9 Model Aries P1 5 C1 5 Date 15 Jun 11 No RM077037 Step C 12 Remove the Inner Cover Rear Left screw x4 Step C 13 Remove the front covers in the order as indicated in the photo below Step C 14 Remove t...

Page 189: ...ing Distance between the top surface of Bracket A and lower edge of Bracket B to be 140mm Bracket B Manually rotate the DC Brushless Motor located at the rear side to move Bracket B Secure it in posit...

Page 190: ...ng Front side x2 Rear side x2 Step C 17 Replace with the new TENSION SPRING D4474318 and then fasten the screws Front Side Rear Side Again manually rotate the DC Brushless Motor until the curved part...

Page 191: ...C 14 Inner Cover Rear Left screw x4 removed in Step C 12 Inner Cover Rear Right removed in Step C 11 Bracket holding PCB Main Control Ass y screw x4 removed in Step C 11 PCB removed in Step C 11 Brack...

Page 192: ...information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 This manual correction is only for the Buffer Pass Machine used in Chi...

Page 193: ...n above the correction is the following decal Note for installing Buffer Pass Unit for Aries in China Please ask your supervisor and use a power cord specified for use in China Supervisors Please prep...

Page 194: ...chanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 The Service Manual for Aries P1 5 C1 5 was cor...

Page 195: ...manual revision Retrofit information Tier 2 The Service Manual for Aries P1 5 C1 5 is corrected On page 689 in the Appendices the area surrounded by the red box below is corrected System SP7 xxx 1 Cor...

Page 196: ...Other Tier 2 This RTB has been issued to announce the release of the new ITB Guide Plate New part number Description Q ty Int Page Index Note M0776514 ITB GUIDE PLATE TYPE AX 1 101 17 M0776514 ITB GUI...

Page 197: ...e Plate and the ITB which prevents the Guide Plate from lifting up and contacting the ITB even when feeding thick paper stocks See the appendix for details NOTES ON THE POSSIBLE TRADE OFF With the mod...

Page 198: ...atched image appear in the trailing edge as shown in the photo below When to use the original Guide Plate AD The guide plate should be switched back to the original Guide Plate Type AD if toner scatte...

Page 199: ...tween nip and Guide Plate 21 9mm Length of Mylar A green 10mm Length of Mylar B blue 12mm NOTE The Cover 1st Transfer Ass y may come with Mylars 0 3 pcs as an accessory depending on the finishing prec...

Page 200: ...ges to damage the fusing belt which generates a line on the output image when changing to a larger paper size Requirements This modification will become available by installing the firmware versions l...

Page 201: ...Fusing Unit 2 3 4 Optional A decal has been registered as a new service part which will be attached to the fusing unit cover to distinguish between the units Write the fusing unit number and the coun...

Page 202: ...Distance Counter 1 210 005 1 210 018 1 210 031 1 210 044 Pressure Roller Distance Counter 1 210 006 1 210 019 1 210 032 1 210 045 Thermister1 2 3 Distance Counter 1 210 007 1 210 020 1 210 033 1 210...

Page 203: ...stalled counter values of SP1210 003 to SP1210 015 will be counted up and counter values of SP1210 016 to SP1210 054 for Fusing Unit 2 3 and 4 will remain the same Also the counter values are reflecte...

Page 204: ...to Register Multiple Fusing Units 3 Press Fusing Unit No 2 Press Next and open the menu screen 2 3 Select 0303 Counter Setting for Fusing Unit Replacement 1 Administrator login from Adjustment Settin...

Page 205: ...talled Fusing Unit Hot Roller Fusing Belt Pressure Roller Thermistor Web Cleaning Unit Fusing Unit Hot Roller Fusing Belt Pressure Roller Thermistor Web Cleaning Unit Web Total Page Counter Drive Dist...

Page 206: ...open to prevent the system from activating Start After installing the Fusing Unit input the counter values on the decal into the SP for the selected Fusing unit Example If a fusing unit assigned as F...

Page 207: ...en to prevent the system from activating Manually input the counter values into the SP accordingly with the fuser unit number See the next page Start Flowchart Replacing Adding Switching the Fusing Un...

Page 208: ...leshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 This RTB has been issued to annou...

Page 209: ...er path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 The Service Manual for Aries P1 5 C1 5 is corrected On pag...

Page 210: ...ollowing SC to your service manual on page 164 in section 3 Appendix Service Call Conditions Service Call Tables 5 2 No Type Details Symptom Possible Cause Troubleshooting Procedures Inverter motor er...

Page 211: ...quired Service manual revision Retrofit information Product Safety Other Tier 2 Symptom Jam042 Duplex Transport Sensor 1 Late could occur when feeding paper of 13x19 in size and approximately 250gsm i...

Page 212: ...aching the Guide Lower Duct 1 Remove the clip and open the front left door Lift up the door and remove it Fig 1 2 Pull out the fusing unit handle Fig 1 3 Remove the purge tray inner cover screw x4 Fig...

Page 213: ...is in contact with the edge of the purge guide plate 4 Clean the surface of the duct with alcohol where the Guide Lower Duct is to be attached 5 Attach the Guide Lower Duct along the surface of the du...

Page 214: ...s attached completely no peel offs 7 Repeat steps 1 3 in reverse order to complete the procedure Duct Guide Lower Duct Purge guide plate Attach the Guide Lower Duct along the surface of the duct Duct...

Page 215: ...tion Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 This RTB has been issued to provide an important note on servicing the ITB bel...

Page 216: ...tioned above the Seal Belt Cleaning Entrance Side Possible Symptoms The following symptoms may occur if the Entrance Seal Belt Cleaning is positioned underneath the Seal Belt Cleaning Entrance Side To...

Page 217: ...t information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 Please apply the following correction to your Aries P1 5 C1 5 field service manual i...

Page 218: ...e dimensions of the fixed mold were incorrect OK Stay with the correct dimensions NG Stay with incorrect dimensions The mold used for Black is separate from the other colors and therefore the problem...

Page 219: ...T 3 pcs required per unit Details of the Modified Slide rail The hole in the Slide rail was enlarged to allow the latch on the Stay to reach the projection NOTE 1 The modified slide rails are indicate...

Page 220: ...55 15 V9915700009 16 V9915600038 17 V9915600046 18 V9915600047 19 V9915700006 20 V9915600039 21 V9915600048 22 V9915600045 23 V9915600037 24 V9915700005 25 V9915600056 Pro C901S D09557 26 V9915700010...

Page 221: ...nt units Drum cleaning units and photoconductor drums with care by following the Note in RTB RG178128b to prevent drum scratching 1 Open both front doors and remove the front upper cover 2 Remove the...

Page 222: ...e slide rail and remove 2 screws that secure the Holder Slide rail to the slide rail Slide rail Holder Slide rail 5 1 Protect the ITB by covering it with a few sheets of paper 5 2 Slide in the slide r...

Page 223: ...1 5 C1 5 Date 04 Nov 11 No RM077049 6 Install the modified Slide rail for Cyan Magenta Yellow Stay Drum Development Unit Extend the Slide rail to latch it with the Stay Stay Extend the slide rail and...

Page 224: ...used for protecting the ITB and follow steps 1 3 in reverse order to set the PCDU 8 Turn on the machine power and print out a 4x4 Flat pattern to check the image quality before completing the procedur...

Page 225: ...formation Product Safety Other TCRU Manual Revision Please apply the following correction to your Aries P1 5 C1 5 TCRU guide Adjustment Item Menu Guide TCRU ORU in the section 2 Details of Menu Items...

Page 226: ...Program No Availability of RFU Rev 22 M0776064_R22 Not available Rev 21 M0776064_R21 Not available Rev 20 M0776064_R20 Not available Rev 19 M0776064_R19 Not available Rev 18 M0776064_R18 Not availabl...

Page 227: ...to 160 8 RE0024 RE0024A RE0024B Corrected Fusing temp from 175 to 170 and IQ rank from A to A 9 RE1059 Corrected Product name from Digi Finesse Premium Silk to UPM DIGI Finesse Premium Silk and Fusing...

Page 228: ...l to Iprint Digital Silk 12 RE1006 RE1312 Corrected Production Name from Iprint Digital to iPrint Digital Silk 13 RE1312 Corrected RCL Control No from RE1118 to RE1312 14 RE1696 Deleted because RE1696...

Page 229: ...from 165 to 160 8 RE0024 RE0024A RE0024B Corrected Fusing temp from 175 to 170 and IQ rank from A to A 9 RE1059 Corrected Product name from Digi Finesse Premium Silk to UPM DIGI Finesse Premium Silk...

Page 230: ...int Digital to Iprint Digital Silk 12 RE1006 RE1312 Corrected Production Name from Iprint Digital to iPrint Digital Silk 13 RE1312 Corrected RCL Control No from RE1118 to RE1312 14 RE1696 Deleted beca...

Page 231: ...5 C1 5 Date 22 Nov 11 No RM077051m Version Modified Points or Symptom Corrected Rev 12 1 Add 21 media 2 RE1537 Correct the Paper thickness 3 RE1702 Correct the Paper setting Type Rev11 1 Add 53 media...

Page 232: ...e of media evaluation results NOTE The Printer model and the Copier model apply different MQP files no interchangeability Install the MQP file according to the machine The software is designed to reje...

Page 233: ...Nov 11 No RM077051m 6 Enter SP5 711 001 and then press Execute on the control panel 7 Press Execute again on the control panel 8 Wait for the message Completed to appear and then Press OK Exit the SP...

Page 234: ...he StreamPunch directly downstream on M077 D095 G178 D016 printers and copier 1 Overview If you wish to install the GBC StreamPunch directly downstream from a M077 D095 G178 D016 copier printer do the...

Page 235: ...ing special parts together Install these parts by following the installation procedure in the next section 3 Installation No Part number Description Q ty Note 1 M0774703 BRACKET ADAPTER SECTION GBC PE...

Page 236: ...Step 4 Docking the GBC StreamPunch to the main machine Step 5 Mainframe height adjustment Step 1 Installation of the special bracket 1 1 Install the special bracket A 4 screws Step 2 Removing the guid...

Page 237: ...uide plate A 2 screws GUIDE PLATE GBC ASS Y M0774707 so that the oval shaped hole B indicated with the red circle positions to the front side 3 2 Lift and hold the paper entrance guide to attach the s...

Page 238: ...t the space between the nut and the plate is approximately 2mm Then turn the bottom bolt immediately above the caster clockwise so that it is in contact with the plate 4 1 Dock the GBC StreamPunch wit...

Page 239: ...et A aligns with the top edge of the GBC StreamPunch bracket B 5 2 Adjust the height of the mainframe on the rear side as necessary Note Make sure the top surface of the copier printer is level after...

Page 240: ...n Product Safety Other Tier 2 This RTB has been issued to announce the troubleshooting procedure for large paper skews Jam 098 SYMPTOM Jam code 098 which indicates that the CIS contact image sensor do...

Page 241: ...the Advanced Settings Skew Detection Off Deactivate Image Position Adjustment Activate Yes Yes No Important Although the Color Paper Edge Detection Adjustment allows the CIS luminance level to range b...

Page 242: ...n adjust the custom paper settings registered in Program Change Delete Custom Paper To directly access the advanced settings for custom paper adjustment you must first configure your machine s Adminis...

Page 243: ...M077053 4 Enter your login user name and then press OK If you are logging in as the administrator for the first time enter admin 5 Enter your login password and then press OK 6 Press the Paper Setting...

Page 244: ...11 No RM077053 8 Check that Program Change is selected 9 Select the program number of the custom paper setting you wish to adjust Press Advanced Settings 10 The advanced settings for custom paper adju...

Page 245: ...uired Service manual revision Retrofit information Tier 2 Change Addition of a decal Reason To indicate the direction of development roller rotation The entrance seal of the development unit could wea...

Page 246: ...Model Aries P1 5 M077 Old Part Number New Part Number Description Q ty Int Page Index Note GA000063 Decal Development Unit Display 1 95 33 The modification described in this bulletin also applies to A...

Page 247: ...equired Service manual revision Retrofit information Product Safety Other Tier 2 The following SC details were not written in the service manual SC636 01 SC636 02 SC636 99 SC823 SC899 Details SC 636 0...

Page 248: ...The result of the MAC address check sum does not match the check sum stored in ROM 6104 PHY IC error The PHY IC on the controller cannot be correctly recognized 6105 PHY IC loop back error An error oc...

Page 249: ...ting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 This RTB is only for Ricoh China to inf...

Page 250: ...ries P1 5 C1 5 Date 17 Jan 12 No RM077056 Action Required When installing a new machine please attach the rating name plate above the old rating name plate The attachment location is shown in the diag...

Page 251: ...paper Thick paper lifts up the guide plate and causes the tip of the mylar to contact the ITB Modification 1 Position of the tip of the guide plate guide plate component Subject Part changes in image...

Page 252: ...ntermediate Transfer BX 1 101 22 M0776520 Screw Positioning 2 101 23 M0776720 M0776528 Cover Intermediate Transfer Ass y 1 X X 101 2 A When replacing the above parts replace M0776527 and M0776528 as a...

Page 253: ...screws BX M0776527 M0776528 Screws are included with the Guide Plate BF M0776522 M0776528 Screw M0776520 x2 must be ordered separately AX M0776514 The following table describes the combinations of th...

Page 254: ...776720 M0776528 M0776527 M0776528 M0776522 M0776720 M0776514 Serial Serial dependent Same with Type AX T0105700001 and above V9905700001 and above Same with Type BX T01056xxxxx and below V99056xxxxx a...

Page 255: ...art was newly registered as a service part for units that use Type AD p n M0776720 New part number Description Q ty Int Page Index M0776513 GUIDE PLATE INTERMEDIATE TRANSFER ASS Y 1 101 18 NOTE 18 p n...

Page 256: ...to fix the 8mm pitch banding was to replace the Drive Unit Around The Photoconductor Ass y Only the gear in the drive unit needs to be replaced Symptom Banding of about 8mm pitch appears throughout th...

Page 257: ...1 Layout of gears inside the drum drive unit Figure 2 Composition of GEAR DEVELOPMENT ROLLER Z29 STEPPER MOTOR MM56 O C GEAR IDLER Z57 DEVELOPMENT ASS Y JOINT Development Roller Drive COVER SHAFT AUGE...

Page 258: ...mber TBD Replace the part when 8mm pitch banding occurred Required parts and equipment z Old cloth to clean off the grease z Long Phillips screwdriver z Modified GEAR DEVELOPMENT ROLLER Z29 Part infor...

Page 259: ...23 Feb 12 Model Aries P1 5 C1 5 Date 23 Jan 12 No RM077058a Procedure 1 Pull out the PCDU and put paper on top of drum to protect the drum from exposure to light 2 Remove the fly wheel 3 screws 3 Remo...

Page 260: ...12 Model Aries P1 5 C1 5 Date 23 Jan 12 No RM077058a 4 Remove 3 screws A long Phillips screwdriver is required to remove the screws 5 Pull out the drum drive unit 6 Remove CASE TERMINAL DEVELOPMENT B...

Page 261: ...No RM077058a 7 Remove COVER BIAS DEVELOPMENT ROLLER 1 screw and 1 snap fit When rebuilding the unit use the same screw 8 Remove HOLDER DEVELOPMENT VIAS ASS Y 1 screw and 2 Screw M4 Exterior Snap fit a...

Page 262: ...PAGE 7 9 Reissued 23 Feb 12 Model Aries P1 5 C1 5 Date 23 Jan 12 No RM077058a 9 Hold HOLDER DEVELOPMENT BIAS ASS Y pull it in direction A slightly and rotate it in direction B 9 Remove the gear box 4...

Page 263: ...need to be replaced In the photo above INSULATOR REAR BEARING came with GEAR DEVELOPMENT ROLLER Z29 Remove and keep the insulator The insulator will be used later The insulator may stay in the gear b...

Page 264: ...1 5 C1 5 Date 23 Jan 12 No RM077058a Note When putting back the gear box it is easier to put the gear box and DEVELOPMENT SLEEVE JOINT GEAR ASS Y back together It is impossible to put back the DEVELOP...

Page 265: ...Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 This RTB is to announce the...

Page 266: ...Technical Bulletin PAGE 2 2 Model Aries P1 5 C1 5 Date 26 Jan 12 No RM077059...

Page 267: ...per path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the COVER CONTROL UN...

Page 268: ...ed in red indicate the locations of the weld ACTION Replace the 3 point welded handle and the 5 point welded handle with the modified handle on your next service visit Please note that replacements ar...

Page 269: ...ting the serial numbers of the units for which replacement has been completed on a bi weekly basis to the following contact Kawamura Hidetoshi Hidetoshi Kawamura R RICOH PART INFORMATION Part Number D...

Page 270: ...ing T0101200005 5 points welding T0101200007 5 points welding T0101200008 5 points welding T0101200009 5 points welding T0101200010 5 points welding T0110100001 5 points welding T0110100002 5 points w...

Page 271: ...3 points welding V9905800023 3 points welding T0105800005 3 points welding T0105800006 3 points welding T0105800004 3 points welding V9905800004 3 points welding V9905800003 3 points welding V99058000...

Page 272: ...2 3 points welding T0105900001 3 points welding V9905900015 3 points welding V9905900014 3 points welding V9905900020 3 points welding V9905900013 3 points welding T0105900003 3 points welding V990590...

Page 273: ...5 3 points welding V9906000013 3 points welding V9906000009 3 points welding V9906000020 3 points welding V9906000012 3 points welding V9906000011 3 points welding V9906000017 3 points welding V990600...

Page 274: ...9 5 points welding V9906000044 5 points welding V9914900005 5 points welding V9906000037 5 points welding T0114900003 5 points welding V9914900006 5 points welding V9906000042 5 points welding T010600...

Page 275: ...5 5 points welding T0115000016 5 points welding V9915000022 5 points welding V9915000031 5 points welding V9915000015 5 points welding V9915000008 5 points welding V9915000036 5 points welding V991500...

Page 276: ...2 5 points welding V9914900031 5 points welding V9914900030 5 points welding V9915000035 5 points welding V9915000033 5 points welding V9914900032 5 points welding T0114900011 5 points welding T011500...

Page 277: ...6 5 points welding V9915100004 5 points welding V9915100025 5 points welding V9915100022 5 points welding V9915100007 5 points welding V9915100023 5 points welding V9915100021 5 points welding V991510...

Page 278: ...6 5 points welding V9915100035 5 points welding V9915100061 5 points welding V9915100062 5 points welding T0115100019 5 points welding T0115100018 5 points welding T0115100030 5 points welding T011510...

Page 279: ...4 5 points welding V9915200001 5 points welding T0115100037 5 points welding T0115200003 5 points welding T0115200004 5 points welding V9915100066 5 points welding T0115200005 5 points welding V991510...

Page 280: ...5 points welding T0115300006 5 points welding V9915300013 5 points welding V9915300012 5 points welding V9915300004 5 points welding V9915300015 5 points welding V9914900008 5 points welding T0115000...

Page 281: ...3 3 points welding V9903500008 3 points welding V9903500007 3 points welding T0103600007 3 points welding T0103600013 3 points welding V9903500011 3 points welding V9903500010 3 points welding V990360...

Page 282: ...6 3 points welding V9912500006 3 points welding T0103600009 3 points welding V9912600001 3 points welding V9912500013 3 points welding T0112600003 3 points welding T0112600014 3 points welding T011260...

Page 283: ...5 3 points welding V9912600002 3 points welding V9912600008 3 points welding V9912600015 3 points welding V9912600005 3 points welding T0112600007 3 points welding V9912600003 3 points welding V991260...

Page 284: ...2 5 points welding T0112800005 5 points welding T0112700011 5 points welding T0112700014 5 points welding V9912700014 5 points welding T0112800009 5 points welding V9912800006 5 points welding T011280...

Page 285: ...7 5 points welding T0112900003 5 points welding T0112900001 5 points welding T0112900002 5 points welding V9912900001 5 points welding V9912900003 5 points welding V9912800005 5 points welding T011280...

Page 286: ...information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 This RTB has been issued to announce the release of the following new s...

Page 287: ...Technical Bulletin PAGE 2 2 Model Aries P1 5 Date 27 Jan 12 No RM077062 Note on attaching the sheet SHEET DECURA MIDDLE Align the edges of the sheet to the edges of the guide plate SHEET DECURA MIDDLE...

Page 288: ...e Action required Service manual revision Retrofit information Product Safety Other Tier 2 Change Material of the Flip Gates Reason To prevent toner from adhering to the gates resulting in possible im...

Page 289: ...ision Retrofit information Product Safety Other Tier 2 Change Shape of the fusing unit exit guide plates Reason To prevent JAM38 55 Fusing Unit 4 D095 M077 57 Fusing Unit 6 D095 M077 Old Part Number N...

Page 290: ...Technical Bulletin PAGE 2 2 Model Aries P1 5 C1 5 Date 13 Feb 12 No RM077064...

Page 291: ...sible breakage of the ball bearings installed in the transfer timing roller of the registration unit Old Part Number New Part Number Description Q ty Int Page Index Note B2342628 M0777428 BALL BEARING...

Page 292: ...to announce the release of the data files xxx mqp and the Media List used for the Paper Library on the Aries P1 5 and C1 5 MQP files and Media Lists are confidential information Aries P1 5 Version Pr...

Page 293: ...e from Matt to Silk 8 RE0141 RE0145 Corrected Manufacturer from M real to Sappi Fine Paper 9 RE1001 RE1303 Corrected Productioon Name from Digi Finesse gloss to UPM DIGI Finesse gloss 10 RE1006 RE1312...

Page 294: ...0 Add 53 media RE0033 Correct the paper thickness Aries C1 5 Version Modified Points or Symptom Corrected 14 1 Add 21 media 2 RE0022 RE0023 RE0024 RE0025 Corrected Production Name from UPM DIGI Fine t...

Page 295: ...1165 1815 Correct the Manufacturer 5 RE1773 1776 1778 Correct Media Type to Recycled from Recycled Matte 6 RE1152x 1161x Deleted because they were registered by mistake 7 RE0997 RE0252 Corrected Media...

Page 296: ...edure Paper Library described on the following page Paper Library Data Installation Follow this procedure to install the Paper Library data 1 Create a folder on the SD card and name the folder mqp 2 C...

Page 297: ...tor Ass y the latest rework requires replacement of only the gear installed in the drive unit to troubleshoot 8mm pitch banding SYMPTOM Banding appears at approx 8mm intervals across the entire page S...

Page 298: ...unit Figure 2 Cross section of GEAR DEVELOPMENT ROLLER Z29 STEPPER MOTOR MM56 O C GEAR IDLER Z57 DEVELOPMENT ASS Y JOINT Development Roller Drive COVER SHAFT AUGER COLLECT JOINT JOINT Auger Drive GEAR...

Page 299: ...eplacing the above modified gears for every machine implementing the modification RCL will refer to the quantity of the samples collected from the field in determining the quantity of modified gears s...

Page 300: ...ece of cloth to wipe off grease z A Pillips screwdriver approx 30 cm long z MODIFICATION GEAR DEVELOPMENT ROLLER ASS Y Procedure 1 Pull out the PCDU from the mainframe and cover the drum with paper to...

Page 301: ...Model Aries P1 5 C1 5 Date 21 Mar 12 No RM077067a 4 Remove the 3 screws A relatively long screwdriver is needed to remove these screws 5 Pull out the drum drive unit 6 Remove CASE TERMINAL DEVELOPMEN...

Page 302: ...e snap fit They will be used when reassembling the unit 8 Remove the HOLDER DEVELOPMENT VIAS ASS Y screw x3 9 Remove the HOLDER DEVELOPMENT BIAS ASS Y by slightly pulling it towards the direction indi...

Page 303: ...AR DEVELOPMENT ROLLER Z29 together To prevent the gears inside the gear box from falling out hold the gear box so that it faces up These gears do not need to be replaced The INSULATOR REAR BEARING cir...

Page 304: ...pply it to the two areas circled in red DO NOT apply other grease types Follow the procedure in reverse order to reassemble the drum drive unit NOTE Before installing the gear box back to the mainfram...

Page 305: ...r GD042012 make sure to remove the paper clips if installed from the previous brush roller The new brush roller should be replaced only for units with the drum cleaning unit registered with the p n M0...

Page 306: ...e replaced replace with the new unit described below Old Part Number New Part Number Description Q ty Int Page Index Note M0773600 M0773601 CLEANING UNIT AROUND THE PHOTOCONDUCTOR 1 O O 93 12 Change N...

Page 307: ...ou followed the procedure in the service manual If a moir pattern appeared replacement of the whole laser unit is required 1 If LD unit s keep failing after replacing the LD unit s replacement of the...

Page 308: ...Safety Other Tier2 Please apply the following correction to your field service manual in the section 1 Installation Booklet Finisher SR5020 D434 17 Punch Unit PU NA EU SC D449 17 27 28 Installation P...

Page 309: ...Tier 2 This RTB has been issued to announce the release of the data files xxx mqp and the Media List used for the Paper Library on the Aries P1 5 and C1 5 MQP files and Media Lists are confidential i...

Page 310: ...ed the Media Type Rev 9 Add 4 media RC0101 Correct the Paper Thickness RC1088 and 1131 Correct the Manufacture and Production name RC1092 1093 1095 1114 1125 1126 and 1127 Correct the Production name...

Page 311: ...er Library described on the following page Paper Library Data Installation Follow this procedure to install the Paper Library data 1 Create a folder on the SD card and name the folder mqp 2 Copy the M...

Page 312: ...n Product Safety Other Firmware Tier 2 This RTB has been issued to announce the release of the data files xxx mqp and the Media List used for the Paper Library on the Aries P1 5 and C1 5 MQP files and...

Page 313: ...ed RCL Control No from RE1021 to RE0023B 13 RE0022B RE0023B RE1006 RE1312 Corrected Manufacturer from Iprint to Antalis McNaughton 14 RE0022B RE0023B Corrected Production Name from Iprint Digital to i...

Page 314: ...ed RCL Control No from RE1021 to RE0023B 13 RE0022B RE0023B RE1006 RE1312 Corrected Manufacturer from Iprint to Antalis McNaughton 14 RE0022B RE0023B Corrected Production Name from Iprint Digital to i...

Page 315: ...e of media evaluation results NOTE The Printer model and the Copier model apply different MQP files no interchangeability Install the MQP file according to the machine The software is designed to reje...

Page 316: ...May 12 No RM077071a 6 Enter SP5 711 001 and then press Execute on the control panel 7 Press Execute again on the control panel 8 Wait for the message Completed to appear and then Press OK Exit the SP...

Page 317: ...n judgement sheet xls attached below to determine whether the additional procedures will be needed or not Tc down judgment sheet 1 Refer to the SMC printout or go into the SP mode and input the SP val...

Page 318: ...0 1 T o n e r R e f r e s h M o d e H u m i d I m a g e T h r e s h K T o n e r R e f r e s h M o d e H u m i d I m a g e T h r e s h C T o n e r R e f r e s h M o d e H u m i d I m a g e T h r e s h...

Page 319: ...01 SP Tnr Supply DFU K Tnr Supply DFU C Tnr Supply DFU M Tnr Supply DFU Y 1 3 Print full page solid patterns for the affected color s by referring to table 3 below which shows the approximate required...

Page 320: ...TD sensor and cleaning the opening Do this procedure if toner scattering is observed around the development unit as shown in the photo below which will achieve higher security in preventing toner scat...

Page 321: ...Technical Bulletin PAGE 5 7 Reissued 4 Aug 15 Model Aries P1 5 C1 5 Date 27 Jan 12 No RM077072d 4 4 Put back the TD sensor and development units to complete the procedure...

Page 322: ...4 SP3 701 006 008 Default 6 0 Modified 9 4 Toner yield will decrease if average image coverage ratio is 4 or lower B Increasing the Vtref lower limit SP3 004 005 008 Default 1 4 Modified 2 0 Do NOT im...

Page 323: ...6 0 9 4 007 Toner Refresh Mode Image Area Thresh K 6 0 9 4 008 Toner Refresh Mode Image Area Thresh K 6 0 9 4 Note SP3 701 sets the Vtref threshold for high humidity environment B Increasing the Vtref...

Page 324: ...ty Part information Electrical Transmit receive Other Additional Information Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the CIS LED adjust...

Page 325: ...dge of the registration timing roller guide plate Use either of the following paper Hammermill Fore MP White 20lb LT Data Copy Everyday Printing 80g A4 Note Make sure that the paper covers the entire...

Page 326: ...Note Jam001 will be initiated when the machine is turned on in this state but disregard this jam 6 Enter the SP mode and execute SP1 912 001 7 Exit the SP mode and remove the paper to complete the pro...

Page 327: ...eshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier2 Please apply the following correcti...

Page 328: ...ches on the drums resulting from toner adhesion to the development rollers 4 Toner clumps caused by narrowed PG 1 1 Confirming Attachment of the Inner Cover The Inner Cover must always be fastened wit...

Page 329: ...t area black colored is almost flush as shown in the left photo Also the screw holes for attaching the inner cover should be clearly visible as shown in the center and right photos When the developmen...

Page 330: ...in which the PG is narrowed Printing in this condition will cause toner to adhere to the development rollers and generate scratches on the drum surface The following SCs may occur if the drum surface...

Page 331: ...PG z Always pull out the development unit and remove the drum cleaner when fastening the drum knob z Never attempt to further fasten the drum knob when the drum cleaning unit is installed Do NOT faste...

Page 332: ...el AG P1 C1 AGL P1 C1 Aries P1 5 C1 5 Date 06 Dec 10 No RG178128c Tighten the Drum Knob so that the groove on the Drum Knob goes past the plastic protrusion on the PCDU as shown in the photo below Cor...

Page 333: ...Scratches on the drums resulting from toner adhesion to the development rollers 5 Toner clumps caused by narrowed PG z Always hold the prescribed locations when handling the development unit z Never...

Page 334: ...ditions See Cause on the following page Part information Please add the following part to your Aries P1 5 C1 5 and Aegis P1 C1 parts catalog Part number Description Page Index Note M0772500 Service Pa...

Page 335: ...ording to the environment The machine is left unused overnight in a low temperature humidity environment with its power turned off Dark Bands could appear on the first job in the morning when meeting...

Page 336: ...pment and Ozone filters are replaced at the prescribed PM intervals Clogged filters will decrease the air current from the fans and prevent complete removal of corona products Dust filter Replace at 4...

Page 337: ...wer supply unit Notes on Using the External PSU When using the external PSU confirm that the LED is lit before turning on the main power If the main power is turned on while the LED is not lit this wi...

Page 338: ...C1 Date 01 Oct 12 No RM077075c How to Install the External PSU Caution Make sure the external PSU and main power are turned off before carrying out the following procedure 1 Open the rear controller b...

Page 339: ...Model Aries P1 5 C1 5 AG P1 C1 Date 01 Oct 12 No RM077075c 3 Disconnect the fan connectors from the IOB CN241 CN243 4 Relay the harnesses from the external PSU 4 1 Connect the two connectors from the...

Page 340: ...Technical Bulletin PAGE 7 11 Reissued 04 Apr 14 Model Aries P1 5 C1 5 AG P1 C1 Date 01 Oct 12 No RM077075c 4 2 Connect the two connectors circled in red to the fan connectors...

Page 341: ...Technical Bulletin PAGE 8 11 Reissued 04 Apr 14 Model Aries P1 5 C1 5 AG P1 C1 Date 01 Oct 12 No RM077075c 4 3 Connect the ground cable...

Page 342: ...Technical Bulletin PAGE 9 11 Reissued 04 Apr 14 Model Aries P1 5 C1 5 AG P1 C1 Date 01 Oct 12 No RM077075c 5 Close the rear controller box 6 Connect the power cable to the external PSU...

Page 343: ...Technical Bulletin PAGE 10 11 Reissued 04 Apr 14 Model Aries P1 5 C1 5 AG P1 C1 Date 01 Oct 12 No RM077075c 7 Turn on the breaker switch...

Page 344: ...5 C1 5 AG P1 C1 Date 01 Oct 12 No RM077075c Switching Supply Source Between Pro C900 Pro C901 and the External PSU When the external PSU is used The LED will light up by default when the external PSU...

Page 345: ...this adjustment As a workaround adjust the maximum toner amount in the SP mode as this will substitute the effect generated by 0218 Adjust Maximum Image Density Symptom While adjustment made in 0218...

Page 346: ...ld will decrease if average coverage is 4 or lower Toner degradation Engine setting ACS switch setting Productivity will be slightly decreased after switching the print mode Cause in detail Unsmooth p...

Page 347: ...for an extended time and is applied with a lot of stress in the mixing process Change in the toner characteristics reduces the transferability Results in density inconsistency mottled effect Toner tra...

Page 348: ...resolve the mottled effect Perform calibration for the paper in use by the customer Results accepted by customer Finish Complete the procedure no further adjustments available Finish YES NO YES NO Re...

Page 349: ...odel Aries C1 5 D095 Aries P1 5 M077 Date 8 Nov 2012 No RM077077b Procedure 1 Calibration 1 1 In Command Work Station Job Center select Calibrate 1 2 In the Calibrator dialog box select the measuremen...

Page 350: ...in Command Workstation and 1 4 1 5 output profile selection in printer driver must be performed as a set because calibration performed in Command Workstation is reflected only to the corresponding pap...

Page 351: ...determine the most effective setting NOTE The lower the screening setting the higher the effect for mottled images with a trade off in generating grainy images It is recommended to test the effect by...

Page 352: ...Technical Bulletin PAGE 7 15 Reissued 16 Oct 12 Model Aries C1 5 D095 Aries P1 5 M077 Date 8 Nov 2012 No RM077077b 2 3 In Command Work Station Job Center tab select Calibrate...

Page 353: ...Technical Bulletin PAGE 8 15 Reissued 16 Oct 12 Model Aries C1 5 D095 Aries P1 5 M077 Date 8 Nov 2012 No RM077077b 2 4 In the Calibrator dialog box select Manage from the drop down list NAME...

Page 354: ...2 Model Aries C1 5 D095 Aries P1 5 M077 Date 8 Nov 2012 No RM077077b 2 5 In the Manage Calibration Settings dialog box select the paper type in use and type in a description for example paper type and...

Page 355: ...Model Aries C1 5 D095 Aries P1 5 M077 Date 8 Nov 2012 No RM077077b 2 6 Select the screening setting determined in step 2 2 2 7 Click Save A number may be appended for the calibration set name but it...

Page 356: ...2 8 In the field calibration set name type in the description specified in step 2 5 for Recommended Paper Also make sure that the output profile corresponds with the paper type specified in step 2 5...

Page 357: ...77b 2 10 Click Print Click Apply after the calibration completes 2 11 Apply printer driver settings see steps 1 1 1 4 in Procedure 1 Calibration and select the profile that was calibrated 2 12 Select...

Page 358: ...red in the following table NO TE 1 Make sure the same value is applied for C M and Y NOTE 2 Toner yield will decrease for devices with an average coverage of 4 or lower 3 701 009 Toner Refresh Mode Ma...

Page 359: ...switches to mono chrome from full color Y M and C development units remain inactive only if printed in mono chrome mode throughout the entire operation from startup to stand by SIDE EFFECT Productivit...

Page 360: ...toner degradation 3 1 Do No 208 Execute Toner Refreshing in the Adjustment Settings for Skilled Operators Menu so that old toner developer are removed and do not clog the doctor gap 3 2 Run the custom...

Page 361: ...9 production Not available 1 500 B8305102L January 2009 production Not available 1 420 51 B8305102K August 2008 production Not available 1 400 50 B8305102J July 2008 production Not available 1 310 48...

Page 362: ...750 Cause After the SR5000 send the tray rising command it did not send stop rising tray command The engine was waiting to receive the stop rising tray command therefore it did not start printing Meas...

Page 363: ...ing Plockmatic GBC on the Aegis Symptom Corrected 1 During Plockmatic connection JAM115 occurs when operating manual stapling 2 During Plockmatic connection indication of out of staples does not disap...

Page 364: ...1 1 400 50 Symptom Corrected When the SP adjustment value for the Jogger is set to 1 5mm the Jogger gradually widens and results in misaligned sheets 1 310 48 Symptom Corrected 1 When a jam occurs at...

Page 365: ...ts or Symptom Corrected cleared 7 SC625 occurs after a staple jam is cleared Conditions The staple jam occurs when the operator opens the door during staple stacking 8 The machine displays Copying if...

Page 366: ...r gap of the modified development units is adjusted to achieve the optimum developer toner mixture mass per area effective for the image quality issue known as fuzzy lines Part Information Old Part Nu...

Page 367: ...between the upper and lower development rollers viewed from the drum Photo A The fuzzy condition of the toner developer mixture is reflected directly to the output generating the fuzzy lines Photo B...

Page 368: ...ransmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 SYMPTOM SC36x Low toner density Low image density Breakage of the sub hopper shaft CAUSE Toner...

Page 369: ...the development unit circled in red in the photos below and if found remove the clumps with a vacuum cleaner When to check 1 For units that have exhibited any of the aforementioned symptoms carry out...

Page 370: ...erent length sub scan direction for example A3 and A4 Occurrence rate 100 JAM170 occurs when all of the following conditions are met 1 Staple jobs of different paper sizes are run continuously in prin...

Page 371: ...lectrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 SYMPTOM Toner offset on printed paper CAUSE Toner adhered to the fusing exit guide a...

Page 372: ...semble as described below to check for toner adhesion at the tip of the paper exit guide assembly If toner adhesion is confirmed clean with alcohol 1 Pull out the paper exit unit 2 Remove the lock lev...

Page 373: ...5 Model Aries P1 5 Date 28 Dec 12 No RM077081 5 Remove screw 1 at the front side and the small plate 6 Remove screws 2 3 4 at the rear side 7 Remove the paper exit guide assembly Three screw holes Two...

Page 374: ...ing the de curl unit Remove the de curl unit by following the procedure described below to check for toner adhesion on its guide plates and rollers If toner adhesion is confirmed clean with alcohol En...

Page 375: ...ulletin PAGE 5 5 Model Aries P1 5 Date 28 Dec 12 No RM077081 1 Remove the left cover screw x4 2 Remove the left upper stay A and the left middle stay B screw x4 3 Remove the de curl unit C connector x...

Page 376: ...ting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 Change The heat roller adjusting pin wa...

Page 377: ...irmware Tier 2 This RTB has been issued to announce the release of the data files xxx mqp and the Media List used for the Paper Library on the Aries Plus P1 5 and Plus C1 5 MQP files and Media Lists a...

Page 378: ...0145 Corrected Manufacturer from M real to Sappi Fine Paper 9 RE1001 RE1303 Corrected Productioon Name from Digi Finesse gloss to UPM DIGI Finesse gloss 10 RE1006 RE1312 Corrected Production Name from...

Page 379: ...006 RE1312 Corrected Production Name from Iprint Digital to iPrint Digital Silk 11 RE1312 Corrected RCL Control No from RE1118 to RE1312 12 RE1696 Deleted because RE1696 repeated with RE0022 2 1 Add 6...

Page 380: ...gned to reject the installation if the MQP file does not correspond with the machine The MQP file does not incorporate region restriction Reinstall the file if installed with the file of an incorrect...

Page 381: ...odel Aries Plus P1 5 C1 5 Date 01 Mar 13 No RM077083b 7 Press Execute again on the control panel 8 Wait for the message Completed to appear and then Press OK Exit the SP mode 9 Turn off the mainframe...

Page 382: ...se of the data files xxx mqp and the Media List used for the Paper Library on the Aries Plus P1 5 and Plus C1 5 MQP files and Media Lists are confidential information Aries Plus P1 5 Version Program N...

Page 383: ...A 9 RE1059 Corrected Product name from Digi Finesse Premium Silk to UPM DIGI Finesse Premium Silk and Fusing temp from 165 to 160 10 RE1059A RE1059B Corrected Fusing temp from 165 to 160 11 RE1308 Cor...

Page 384: ...Gloss 8 RE0129 RE0130 RE0132 RE0133 Corrected Media Type from Matt to Silk 9 RE0141 RE0145 Corrected Manufacturer from M real to Sappi Fine Paper 10 RE1001 RE1303 Corrected Productioon Name from Digi...

Page 385: ...59 Corrected Product name from Digi Finesse Premium Silk to UPM DIGI Finesse Premium Silk and Fusing temp from 165 to 160 10 RE1059A RE1059B Corrected Fusing temp from 165 to 160 11 RE1308 Corrected P...

Page 386: ...006 RE1312 Corrected Production Name from Iprint Digital to iPrint Digital Silk 14 RE1312 Corrected RCL Control No from RE1118 to RE1312 15 RE1696 Deleted because RE1696 repeated with RE0022 2 Add 6 m...

Page 387: ...er Library described on the following page Paper Library Data Installation Follow this procedure to install the Paper Library data 1 Create a folder on the SD card and name the folder mqp 2 Copy the M...

Page 388: ...U 1 D0956173_R1 Not available Note Definition of Availability of RFU via Remote Available The firmware can be updated via RFU or SD card Not available The firmware can only be updated via SD card Arie...

Page 389: ...ed upon installation Refer to Installation Procedure Paper Library described on the following page Paper Library Data Installation Follow this procedure to install the Paper Library data 1 Create a fo...

Page 390: ...veloper due to a clogged aperture disabling disposal of excess developer ACTION Remove the clogged developer from the aperture by following the procedure described below 1 Pull out the PCDU from the m...

Page 391: ...rture is clogged or not 1 Remove the development unit from the mainframe and place it on a table 2 Loosen the 4 screws circled in yellow 3 Slightly lift up the guide rail as you move it in the directi...

Page 392: ...nt volume is high Therefore if allowed it is recommended to carry out the check on a weekly basis Reference Drum scratches Bias error caused by toner clumps at the rear side of the unit Due to the nat...

Page 393: ...vailable 1 008 16 M0775253A Jan 2013 Unavailable 1 007 16 M0775253 Jun 2012 Unavailable 1 006 16 M0775252E Jul 2011 Unavailable 1 005 16 M0775252D May 2011 Unavailable 1 004 16 M0775252C Apr 2011 Unav...

Page 394: ...Manually rotate the dev roller clockwise viewed from front to remove the compressed developer Jam037 fusing unit is a system forced termination status highly likely to cause compressed developer betwe...

Page 395: ...or image quality issues See the following pages for details 3 Changing the max supported paper weight from 300gsm to 350gsm via f w upgrade and SP modification See the following pages for details 4 Us...

Page 396: ...GEAR DEVELOPMENT ROLLER ASS Y M0771297 K 1 4 From 2012 Jan RM077058a Please use M0771297 instead of M0779904 5 Scratched Image when feeding thick paper GUIDE PLATE INTERMEDIATE TRANSFER AX ASS Y M0776...

Page 397: ...Serial Number T0120400001 V9920500001 EDP Code 404350 404353 404350 4043503 Product Code M07757 D09557 M07757 D09557 Serial Number T0125300001 T0125500002 T0125500004 V9925000013 V9925000014 V99250000...

Page 398: ...3500013 V9923600002 V9923600006 EDP Code 404352 404355 Product Code M07729 D09529 Serial Number T0120200001 V9920500001 EDP Code 404350 404353 404350 4043503 Product Code M07757 D09557 M07757 D09557 S...

Page 399: ...dify the following SP value SP5 986 00 0 1 0 Paper weight 7 up to 300 gsm 1 Paper weight 7 up to 350 gsm Usage of the new toner bottle Install the new toner bottle and modify the following two SP valu...

Page 400: ...o Pro C901 Plus attach the Graphic Arts Plus Decal M0777856 to the upper right hand corner of the front cover as shown below Procedure 1 Wipe the space under Pro C901 with alcohol 2 Attach the decal M...

Page 401: ...nt length sub scan direction for example A3 and A4 Occurrence rate 100 JAM170 occurs when all of the following conditions are met 1 Staple jobs of different paper sizes are run continuously in printer...

Page 402: ...ason Higher durability to prevent breakage of the stripper plate caused by paper jams P N Description Q ty Int Page Index Note M0774445 STRIPPER PLATE PEK ASS Y 1 137 1 Add NOTE This new stripper plat...

Page 403: ...r plate Decrease the fusing temperature by following the procedure below 1 Press the User Tools button and enter the ID and password Photo 1 2 Press the Paper Setting button Photo 2 Photo 1 Photo 2 3...

Page 404: ...ossy lines streaks do not disappear even after decreasing the temperature about 10 degrees decrease the temperature more However if this results in insufficient fusing increase the temperature in 5 de...

Page 405: ...Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 Change The Tray bottom plate pins were added as an individual service part Reason To meet requ...

Page 406: ...Technical Bulletin PAGE 2 2 Model Aries P1 5 Date 18 Apr 13 No RM077090 p nD5324631 TRAY BOTTOM PLATE AUXILIARY REAR PEEN...

Page 407: ...C1 5 Version Program No Availability of RFU 1 D0956176_R1 Not available Note Definition of Availability of RFU via Remote Available The firmware can be updated via RFU or SD card Not available The fir...

Page 408: ...z The MQP file name must be renamed upon installation Refer to Installation Procedure Paper Library described on the following page Paper Library Data Installation Follow this procedure to install th...

Page 409: ...WEB POLISH FUSING ASS Y 1 Add M0774288 WEB POLISH FUSING 1 Add M0774287 WEB POLISH FUSING ASS Y M0774288 WEB POLISH FUSING NOTE It is recommended to replace the web M0774288 after each polish 1 web pe...

Page 410: ...of the fusing unit 3 Rub M0774287 WEB POLISH FUSING ASS Y against the fusing belt to smoothen the scratches and rotate the knob clockwise so that the entire belt can be polished Rub approximately 30...

Page 411: ...ate amount of pressure that should be applied when polishing the belt 4 After polishing the fusing belt put back the fusing unit 5 Print out sample copies to check if vertical lines appear or not NOTE...

Page 412: ...ct 13 Model Aries P1 5 C1 5 Date 7 May 13 No RM077092a How to exchange the web 1 Remove the screw on the bottom side of the tool with a screwdriver 2 Remove the metal plate B from the tool A 3 Peel of...

Page 413: ...ued 23 Oct 13 Model Aries P1 5 C1 5 Date 7 May 13 No RM077092a 4 Peel off the seals on both ends of the new web and wrap the web around the tool 5 Attach the metal plate to the tool 6 Fasten the botto...

Page 414: ...required Service manual revision Retrofit information Product Safety Other Tier 2 Change The following part was added as an individual service part Reason To meet requests received from the field 98...

Page 415: ...HOLDER SLIDE RAIL DEVELOPMENT UNIT The newly registered HOLDER SLIDE RAIL DEVELOPMENT UNIT p n G1783271 is the part that covers the slide rail p n G1781139 and has direct contact with the PCDU The ho...

Page 416: ...following parts of the Multi Bypass Tray B833 were added as individual service parts Reason These parts were missing from the Multi Bypass Tray B833 parts catalog Multi Bypass Tray BY5000 B833 8 Frame...

Page 417: ...s the developer mixture resulting in poor image quality Poor image quality leads to customer dissatisfaction as well as high service costs generated from frequent developer replacements Developer yiel...

Page 418: ...ecrease because it will take approximately 5 seconds to switch from FC mode to mono chrome mode and approximately 7 seconds in the reverse order Also it will take an extra 2 3 minutes to perform Proce...

Page 419: ...information Product Safety Other Tier 2 Change The following part was added as an individual service part Reason To prevent breakage of the ball bearing that supports the registration roller at the fr...

Page 420: ...on Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 GENERAL This bulletin provides procedures on how to prevent toner from off setting to the edges...

Page 421: ...el Aries P1 5 C1 5 Date 22 Jul 13 No RM077097 Tips on replacing the discharge brush The yellow rectangles represent the discharge brushes For the best effect install the discharge brushes in the posit...

Page 422: ...between toner degradation and developer degradation along with the correct actions required to avoid unneeded developer replacements which in fact often take place without successful results due to m...

Page 423: ...ffects the development capacity and transferability zReplace with fresh toner zUser adjustment 0220 Adjust Density Difference Across Feed Direction zRM077077b zAdjustment Settings for Skilled Operator...

Page 424: ...result of low toner fluidity in the dev unit high toner concentration disabling proper toner detection z Dirty background as a result of toner overflowing from the drum cleaning and ITB cleaning unit...

Page 425: ...ference if the image quality problem is caused by drum scratches How do drum scratches occur Cause 1 Drum scratches caused by cleaning components Contact between the cleaning components and OPC drum i...

Page 426: ...ion stress is applied to the developer in the development process because the developer is forced to move through a narrow gap generating excess electrical current along with heat and pressure As a re...

Page 427: ...ould be caused by an incompletely fastened drum knob Refer to the following RTB for the proper drum knob fastening procedure RG178128d pages 5 9 z Check that the drum is properly installed RG178128d p...

Page 428: ...ace resistivity is reduced and dots are not aligned as expected to properly develop the electrostatic image Solution Do 203 Execute Photoconductor Refreshing of the Adjustment Settings for Skilled Ope...

Page 429: ...ning continuously to completely get rid of corona products from the system by modifying the settings below 1 Enter User Tools System Settings Timer Setting and set the Timer Setting to OFF 2 SP1 940 0...

Page 430: ...Vertical streaks zIf the streaks do not appear at 314mm intervals drum circumference the problem is caused by either of the following Dirty charge unit caused by toner scattering Change in charge leve...

Page 431: ...D card for ProC651EX 751EX ProC751 Advantage of the SD card SMC data can be sent to RCL for investigation more easily compared to the conventional method where the SMC data is printed out scanned and...

Page 432: ...rd 1 Insert the SD card M0779509 into the SD card slot 2 on the rear side of the machine 2 Turn on the machine 3 Touch 01 SP SD on the operation panel and wait approximately 1 minute for the download...

Page 433: ...issued 04 Mar 14 Model Aries P1 5 C1 5 Date 11 Dec 13 No RM077100a 4 When successfully downloaded the operation panel displays Completed Then touch Start Confirm 5 Turn off the machine and remove the...

Page 434: ...in to your PC before performing the following procedure 1 Insert the SD card containing the SMC data file csv into your PC 2 Open the SMC analysis file xls 3 Click Get SMC to input the SMC data contai...

Page 435: ...5 9 Reissued 04 Mar 14 Model Aries P1 5 C1 5 Date 11 Dec 13 No RM077100a Asterisks indicate the items that are not set to the default value 5 Select the Input Sheet tab and make sure that the SMC data...

Page 436: ...Following are the 7 spreadsheets a g in the SMC analysis file which contain charts and illustrations so that machine conditions can be verified at a glance a PV Coverage b PM parts usage rate When PM...

Page 437: ...1 5 Date 11 Dec 13 No RM077100a c Operational Environment Log Area indicated in red describes the most frequent operational environment the machine is run d Temperature humidity around the PCU Temp hu...

Page 438: ...eissued 04 Mar 14 Model Aries P1 5 C1 5 Date 11 Dec 13 No RM077100a e Pages Job ratio f Paper settings Click on the yellow cell to select the paper from the drop down list Settings for both generic an...

Page 439: ...oblems for investigation save the CSV file containing the SMC data using the following procedure 1 Right click on the file and type in the customer name at the beginning of the file name before splist...

Page 440: ...ech Service Dept Classification Troubleshooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tie...

Page 441: ...Technical Bulletin PAGE 2 2 Model Aries P1 5 Date 12 Dec 13 No RM077101...

Page 442: ...t SC39x drum lock caused by a toner blockage between the cleaning brush and the toner collection coil Following are the improvements made to the new drum cleaning unit M0773602 installed with a new ag...

Page 443: ...19 Change NOTE Replace the drum cleaning unit by ordering the modified drum cleaning unit p n M0773602 DO NOT procure the agitator p n M0773674 individually as it is assembled at the factory with a sp...

Page 444: ...y out the workaround described in this bulletin as necessary Symptom If a solid image is printed over a halftone background image and the images are of the same color the leading edge of the solid ima...

Page 445: ...lid image to become higher Note The lower the toner charge level the higher the risk Workaround There are two workarounds for this symptom Note the side effects for each workaround Workaround Side eff...

Page 446: ...nob incompletely will cause the drum cleaning unit to apply pressure to the drum and narrow the PG at the front side Then developer piled up on the mag roller will scratch the drum This tool assists t...

Page 447: ...5 Feb 14 No RM077104 Fastening the drum knob with the drum cleaning unit installed will cause the drum cleaning unit to apply pressure to the drum and narrow the PG at the front side Procedure to fast...

Page 448: ...Feb 14 No RM077104 2 Turn the drum knob clockwise until the tool runs idle 3 Confirm the drum knob position Detailed information of the correct drum knob position is included in RG178128d The groove p...

Page 449: ...cleaning the dust shield glass in the laser unit CAUSE After cleaning the dust shield glass and sliding it back into the laser unit it is falsely inserted at an angle causing the guide seal attached...

Page 450: ...the glass is not catching the guide seal If you feel the glass is caught pull it out and slide it in again Repeat the procedure until you confirm proper insertion What to do when the guide seal has b...

Page 451: ...ng procedure before replacing the laser unit 1 Do the following SP to initialize the skew adjustment values SP2 117 001 Resets the skew adjustment value for the C skew correction motor SP2 117 002 Res...

Page 452: ...14 No RM077106 6 If the results do not fall within the range execute MUSIC again and check the results 7 If the skew amount is still beyond the range replace the laser unit and or IOB1 to complete the...

Page 453: ...used by Corona Charger 26 Line No 4 Color lines caused by OPC Drum 27 Line No 5 White lines caused by Development Unit 28 Clogged doctor gap 5 Horizontal bands 33 5 1 40mm wide dark bands appear in 31...

Page 454: ...ering Dirty printout Dirty background 54 Proper developer replacement 55 Remove toner clumps 66 Removing the TD sensor and cleaning the opening 66 Removing the toner clumps inside the developer unit 6...

Page 455: ...g the Drum Knob RTB RG178128d See RTB RG178128d for details Always pull out the developer unit and remove the drum cleaning unit when fastening the drum knob Never attempt to further fasten the drum k...

Page 456: ...when the drum cleaning unit is installed If the drum knob is loosened with the drum cleaning unit installed make sure to remove the drum cleaning unit and then fasten the knob Fastening the drum knob...

Page 457: ...nob positions to the right side of the plastic protrusion on the PCDU as shown in the photo below Note Turn the drum knob until it stops and cannot be further tightened Right edge of this protrusion i...

Page 458: ...Completely tightened drum knob Procedure for fastening the drum knob with the Drum Knob Tool 1 Attach the tool to the drum knob 2 Turn the drum knob clockwise until the tool runs idle Faceplate Drum D...

Page 459: ...rking with hand gloves is recommended to prevent oil on your fingers from adhering to the rollers Make sure to thoroughly wash your hands in advance if gloves are not in hand 1 4 Stick the packing tap...

Page 460: ...ffers between the front and rear sides of the full bleed solid If density differs between the front and rear sides do Step 6 Step 6 Check if the development rollers are adhered with toner after the te...

Page 461: ...le 1 005 16 M0775252D May 2011 Unavailable 1 004 16 M0775252C Apr 2011 Unavailable 1 003 16 M0775252B Feb 2011 Unavailable 1 000A 16 M0775252A 1st mass production Unavailable Available The firmware ca...

Page 462: ...ed developer mixture between the components 5 SC39x as a result of opening the front doors before a complete machine stop Same as above No front door open required during machine worked Excess develop...

Page 463: ...Reduced image resolution Toner degradation Engine setting Toner refresh amount Toner yield will decrease if average coverage is 4 or lower ACS switch setting Productivity will slightly decreased by s...

Page 464: ...he mixing process Change in the toner characteristics reduces the transferability Density inconsistency mottled effect Make sure the customer agrees to the following adjustments to resolve the mottled...

Page 465: ...Apr 14 Model Aries P1 5 C1 5 Date 10 Mar 14 No RM077107b Procedure 1 Calibration 1 1 In Command Work Station Job Center select Calibrate 1 2 In the Calibrator dialog box select the measurement method...

Page 466: ...mand Workstation and 1 4 1 5 output profile selection in printer driver must be performed as a set as calibration performed in Command Workstation is reflected only to the corresponding paper type sel...

Page 467: ...OTE The lower the screening setting the higher the effect for mottled images with a trade off in generating grainy images It is recommended to test the effect by gradually increasing the setting from...

Page 468: ...te 10 Mar 14 No RM077107b 2 4 In the Calibrator dialog box select Manage from the drop down list NAME 2 5 In the Manage Calibration Settings dialog box select the paper type in use and type in a descr...

Page 469: ...7 75 Reissued 21 Apr 14 Model Aries P1 5 C1 5 Date 10 Mar 14 No RM077107b 2 6 Select the screening setting determined in step 2 2 2 7 Click Save A number may be appended for the calibration set name b...

Page 470: ...8 In the field calibration set name type in the description specified in step 2 5 for Recommended Paper Also confirm the output profile corresponds with the paper type specified in step 2 5 2 9 Confi...

Page 471: ...Click Print Click Apply after the calibration completes 2 11 Apply printer driver settings See steps 1 1 1 4 in Procedure 1 Calibration and select the profile that was calibrated 2 12 Select the calib...

Page 472: ...wing table NOTE 1 Make sure the values for C M and Y are the same NOTE 2 Toner yield will decrease on devices with 4 or lower average coverage 3 701 009 Toner Refresh Mode Max Pattern Length 0 to 25 2...

Page 473: ...es to mono chrome from full color Y M and C development units remain inactive only if printed in mono chrome mode throughout the entire operation from startup to stand by SIDE EFFECT Productivity will...

Page 474: ...dation 3 1 Do No 208 Execute Toner Refreshing in the Adjustment Settings for Skilled Operators Menu so that old toner developer is removed and do not clog the doctor gap 3 2 Run the customer job Are t...

Page 475: ...d glass and check the results with the customer job Are the results accepted by the customer YES Finish See Lines No2 NO Go to the next step 3 Press User tools on the operation panel select Maintenanc...

Page 476: ...ults with the customer job Are the results accepted by the customer YES Finish See Lines No4 NO Go to the next step 7 Clean the doctor gap of the development unit of the affected color and check the r...

Page 477: ...e belt cleaning unit NO Go to the next step 2 Press User tools on the operation panel select Maintenance and execute Color registration Are the results accepted by the customer YES Finish NO Go to the...

Page 478: ...not indicated on the panel for EU machines Look for the mark on the button shown below 2 To identify the color causing the lines print 3 sheets of the halftone pattern SP2 106 002 16 in each color 3...

Page 479: ...Go to the next step 4 Swap the drum cleaning unit of the affected color with another unit of a different color 5 Again print 3 sheets of the halftone pattern SP2 106 002 16 Do the vertical lines appea...

Page 480: ...ext page is torn and split and is contacting the development roller Due to this contact toner supply is blocked and sufficient amount of toner is not transferred to the drum Note that M0773457 is atta...

Page 481: ...16 in each color 2 Check if the edge of the mylar attached to M0773457 is torn or not If torn replace M0773457 and print a halftone pattern in the color causing the line Confirm the line has disappea...

Page 482: ...g procedure a Remove the PCDU from the mainframe b Remove the drum cleaning unit and OPC Drum c Remove the development unit upper cover screw x3 d Rotate the development roller downward until you conf...

Page 483: ...r to put back the development unit 4 Do No 208 Execute Toner Refreshing in the Adjustment Settings for Skilled Operators Menu so that clumps of toner developer are removed and do not clog the doctor g...

Page 484: ...nd developer and maintain better flow of the mixture in the unit See RTB RM077095 for details Note 2 Rotating the development roller in the opposite direction may wear the mylar and entrance seal of t...

Page 485: ...tics Solution Keep the exhaust fans running continuously to completely get rid of corona products from the system by modifying the settings below 1 Enter User Tools System Settings Timer Setting and s...

Page 486: ...ment and Ozone filters are replaced at the prescribed PM intervals Clogged filters will decrease the air current from the fans and disable complete removal of corona products Dust filter Replace at 40...

Page 487: ...nit 87 17 Add For ProC900 M0772500 Service Parts Power Supply Unit 93 20 Add For ProC901 AC power cable included NA 125V EU 250V Notes on Using the External PSU When using the external PSU confirm tha...

Page 488: ...PTR No 5 1 8mm Pitch Banding No 6 2 5mm Pitch Banding No 7 5mm Pitch Banding No 8 10mm Pitch Banding No 9 56mm Pitch Banding No 10 8mm Pitch Banding The following table summarizes the 10 types of band...

Page 489: ...t 85mm TE Shock at PTR when paper exits PTR 1 Adjust the paper feed speed to 0 2 against the current speed Possible Shock jitter at PTR No 3 Possible 5mm pitch banding No 7 Possible change in image le...

Page 490: ...page C Does not occur K 1mm from leading edge 3rd page A3 Y 307mm from leading edge 3rd page M 57mm from leading edge 3rd page C 321mm from leading edge 2nd page K 71mm from leading edge 2nd page SRA...

Page 491: ...ng edge 3rd page M 57mm from leading edge 3rd page C 321mm from leading edge 2nd page K 71mm from leading edge 2nd page 12 x 18 Y 191mm from leading edge 3rd page M Does not occur C 263mm from leading...

Page 492: ...edge enters the PTR nip Location of band by color and paper size A4 Y 26mm from leading edge 6th page M 68mm from leading edge 5th page C 111mm from leading edge 4th page K 153mm from leading edge 3r...

Page 493: ...from leading edge 2nd page 8 5 x11 Y 26mm from leading edge 6th page M 68mm from leading edge 5th page C 111mm from leading edge 4th page K 153mm from leading edge 3rd page 8 5 x14 Y 172mm from leadin...

Page 494: ...16 System Copy D0956081 1 05 3 Change the following SP values SP Modified Default Remarks SP2 992 001 0 5 0 Drum process speed increases 0 5 and levels with the ITB rotation speed As a result the mai...

Page 495: ...lts are accepted by the customer complete the procedure If the results are unaccepted by the customer do the following step 9 Set the process speed back to High in Advanced Settings No 14 Process Spee...

Page 496: ...12 pcs per machine 3 pcs per station 1 Open the Back Unit 2 Remove the fly wheel 3 Insert 2 modified Fly Wheels in between the originally installed fly wheel and the mainframe and fix them with the T...

Page 497: ...tance as the productivity will be reduced Reduced productivity as a result of this modification is also described in the bottom table A4 A3 SRA3 11 x 8 5 8 5 x 14 11 x 17 12 x 18 13 x 19 Bk 0 0 0 2 0...

Page 498: ...side effects a b and c when applying the above setting If the results are accepted by the customer complete the procedure If the results are unaccepted by the customer do the following step 3 Set the...

Page 499: ...er transfer current back to the default value 6 Apply a different paper that has its grain in cross direction Side effect a Possible banding at 85mm trailing edge No 4 b Possible 5mm pitch banding No...

Page 500: ...Register the paper in use to the Paper Library 2 In Advanced Settings adjust No15 Paper Transfer Feed Speed Adjustment to a value 0 2 against the current value Note the possible side effects a b and c...

Page 501: ...ting in the drum drive motor gear of the affected color Location of the band by color and paper size Across the entire page in all or specific color s Action Change the Dither to dot a 200Dot Fine Tex...

Page 502: ...ocation of the band by color and paper size Across the entire page in all or specific color s Action Change the Dither to line a 175 Line Fine text b 200 Line fine text Select the setting that less ca...

Page 503: ...he Paper Library 2 In Advanced Settings No15 Paper Transfer Feed Speed Adjustment reduce the paper feed speed to 0 1 or 0 2 from the current speed If the results are accepted by the customer complete...

Page 504: ...0771294 and fix the original fly wheel and the modified fly wheel with TAPPING SCREW 4X12 Repeat the procedure for all stations Note The originally installed fly wheel should be visible when viewed fr...

Page 505: ...d Location of the band by color and paper size Across the entire page in specific color s Action Replace the drum cleaning unit Side effect None No 10 8mm Pitch Banding Cause Breakage of the plastic p...

Page 506: ...ner amount Incorrect initial developer installation is also a possible cause Confirm proper developer replacement Replace with fresh toner RM077072c RM077077b b Dirty printout Low toner fluidity cause...

Page 507: ...bles 1 and 3 in the Tc down judgment sheet xls 2 If the check procedure results in Condition 1 do Toner Refresh Amount Adjustment and Procedures 1 2 and 3 If the check procedure results in either Cond...

Page 508: ...pattern black can also be mixed with the affected color for instance K Y Work time can be reduced by using the copy function for the Copier model and printing the patterns from the Command Work Stati...

Page 509: ...nt unit with the grip of a screwdriver Hit several locations from the front to rear about 3 times respectively to drop the old developer stuck inside the unit Photo 2 A Photo 2 B Similarly hit the 2 s...

Page 510: ...removal of old developer 2 4 Pull out the development unit and hold it so that the toner supply port faces down as shown in the photo below Hold both ends of the unit Hold only the areas indicated in...

Page 511: ...es P1 5 C1 5 Date 10 Mar 14 No RM077107b 2 5 Keep the development unit tilted and slide the white case with your thumb to remove old developer from the supply port 2 6 Shake the unit vertically and ho...

Page 512: ...er easily as these augers position under the toner supply port whereas the Agitation auger does not Tilting and shaking the unit helps the developer stuck around the Agitation auger to fall towards th...

Page 513: ...it in the normal orientation and turn the development rollers Mag rollers to convey the developer adhered to the Mag rollers to the Development auger Keep turning the Mag rollers until the Mag rollers...

Page 514: ...e Mag roller appears as in the photo below NOTE After removing older developer the development unit should weigh no more than 7 900 grams If a scale is available on site you may want to weigh the dev...

Page 515: ...the development motor The goal of this procedure is to clean the aperture after removing old developer from the dev unit to prevent SC32x and SC39x 3 1 Pull out the PCDU 3 2 Hold a screwdriver upside...

Page 516: ...e the snap fit squared in red in the bottom left photo and remove the cover to disclose the aperture photo bottom right 3 7 Check if the aperture indicated in blue in the photos below is clearly visib...

Page 517: ...ate 10 Mar 14 No RM077107b 3 8 Confirm that the aperture is clean and put back the cover snap fit and guide rail When placing back the cover make sure the two tips of the cover slide under the metal p...

Page 518: ...4 1 Take out the development unit and place it on a table upside down 4 2 Remove the TD sensor from the development unit screw x2 4 3 Vacuum the toner adhered to the opening where the TD sensor was mo...

Page 519: ...f low toner fluidity in the dev unit high toner concentration disabling proper toner detection Dirty background as a result of toner overflowing from the drum cleaning and ITB cleaning units New toner...

Page 520: ...s on the fusing belt caused by paper edges This will prevent vertical lines New P N Description Q ty Int Page Index Note M0774287 WEB POLISH FUSING ASS Y 1 Add M0774288 WEB POLISH FUSING 1 Add M077428...

Page 521: ...M0774287 WEB POLISH FUSING ASS Y against the fusing belt to smoothen the scratches and rotate the knob clockwise so that the entire belt can be polished Rub approximately 30 times for each location a...

Page 522: ...or reference on the appropriate amount of pressure that should be applied when polishing the belt 4 After polishing the fusing belt put back the fusing unit 5 Print out sample copies to check if verti...

Page 523: ...Apr 14 Model Aries P1 5 C1 5 Date 10 Mar 14 No RM077107b How to replace the web 1 Remove the screw on the bottom side of the tool with a screwdriver 2 Remove the metal plate B from the tool A 3 Peel o...

Page 524: ...ued 21 Apr 14 Model Aries P1 5 C1 5 Date 10 Mar 14 No RM077107b 4 Peel off the seals on both ends of the new web and wrap the web around the tool 5 Attach the metal plate to the tool 6 Fasten the bott...

Page 525: ...higher durability to prevent breakages caused by paper jams P N Description Q ty Int Page Index Note M0774445 STRIPPER PLATE PEK ASS Y 1 137 1 Add NOTE The new stripper plate DOES NOT have to be procu...

Page 526: ...ks with the new stripper plate Decrease the fusing temperature by following the procedure below 1 Press User Tools and enter the ID and password Photo 1 2 Press Paper Setting Photo 2 Photo 1 Photo 2 3...

Page 527: ...o 5 Photo 6 Photo 7 Tips 1 If gloss lines streaks do not disappear even after decreasing the temperature further decrease the temperature However if resulting in insufficient fusing increase the tempe...

Page 528: ...Dept Classification Troubleshooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 Please...

Page 529: ...ormation Tier 2 SYMPTOM Color misalignment in Main and or Sub scan direction even after executing MUSIC CAUSE Laser beam is not emitted to the correct position on the drum due to the change in size of...

Page 530: ...g values into the following SP Color Main scan registration C SP2 191 004 dot SP2 191 007 sub dot M SP2 191 005 dot SP2 191 008 sub dot Y SP2 191 006 dot SP2 191 009 sub dot 4 Execute MUSIC 5 Print th...

Page 531: ...lues derived to the following SP Color Sub scan registration C SP2 101 017 micrometer M SP2 101 018 micrometer Y SP2 101 019 micrometer 4 Print the affected job and check the results with the magnifie...

Page 532: ...irection SP2 191 004 Line Position Adj Offset C Main Regist dot 1 dot 21 16 micrometers SP2 191 007 Line Position Adj Offset C Main Regist sub dot 3 sub dots 3 9 micrometers 2 Sub Scan direction SP2 1...

Page 533: ...al Transmit receive Other Action required Service manual revision Retrofit information Tier 2 Please add the following information to your parts catalog Old part number New part number Description Q t...

Page 534: ...hooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 SYMPTOM 1 Glossy streaks A appear al...

Page 535: ...fusing unit H and is scratched by the stripper plate C at location E A Cooling belt entrance guide plate B Upper exit guide plate C Stripper plate D Hot roller E Paper under the stripper plate F Press...

Page 536: ...t the affected image and check if the results are accepted by the customer Yes Finish No Repeat step 3 Note that 1 5 is the upper limit of the fusing speed If results are not accepted even when the fu...

Page 537: ...rection in an area between 80mm from the leading and trailing edges Locations of the streaks are random in the feed direction 2 b Four glossy streaks B appear along the paper feed direction in an area...

Page 538: ...nit and contacts the upper exit guide plate B at location G A Cooling belt entrance guide plate B Upper exit guide plate C Stripper plate D Hot roller E Paper under the stripper plate F Pressure rolle...

Page 539: ...ete the procedure NOTE This SP modification is intended to decrease the fusing line speed until the pressure roller temperature becomes stable after turning on the machine power 5 Enter the Advanced S...

Page 540: ...OM 3 Glossy streaks A appear along the paper feed direction in an area between 200mm from the leading edge and 80mm from the trailing edge at an interval B which corresponds to the ribs on the cooling...

Page 541: ...ling belt entrance guide plate A and upper exit guide plate B at 2 locations I and G A Cooling belt entrance guide plate B Upper exit guide plate C Stripper plate D Hot roller E Paper under the stripp...

Page 542: ...18 Apr 14 No RM077111 SOLUTION for Symptom 3 Same as the solution for symptom 2 APPENDIX Fig 4 Fusing stripper plate Location of the streaks from paper center A Fig 5 Rib map of the cooling belt entra...

Page 543: ...1G Classification Troubleshooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 Please add...

Page 544: ...anning Department 1G Classification Troubleshooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information...

Page 545: ...4 2 2 Common procedure for scanning test charts 6 3 NICE Software Applications 7 3 1 SMC Tool 7 3 2 Front and Back Registration Adjustment 7 3 3 FR Density Adjustment 11 3 4 Banding Analysis 17 3 5 S...

Page 546: ...hat is needed for the NICE NICE SD card software application for engine control NICE software application for PC Calibration chart Windows PC Scanner embedded on copier models Required items Functions...

Page 547: ...answer ID 188118 NOTE 7z files You can unzip 7z files by using 7zipFileManager http www 7 zip org 1 2 Supported models Pro C901 Pro C901S including Graphic Arts Pro C651Ex Pro C751 Pro C751Ex Pro C51...

Page 548: ...isplays the NICE main menu screen NOTE If the NICE main menu screen does not appear after doing the above press the Program key on copier models Printer or Fiery driven key on printer models NICE SD c...

Page 549: ...Technical Bulletin PAGE 5 35 Reissued 6 Jun 15 Model Aries C1 5 P1 5 D095 M077 Date 17 Jun 14 No RM077114a...

Page 550: ...Date 17 Jun 14 No RM077114a Pro C5100 5110 series and MP C6502 8002 series Sub menu screen To display the sub menu screen press the SubMenu button at the lower right of the main menu screen Pro C901...

Page 551: ...ss and chart put approximately 20 sheets of paper on top of the chart Make sure to match the corners of the paper and contact glass 3 Press the Scan button for the adjustment required followed by the...

Page 552: ...ration Adjusts the center point of the image of the back side to match with the front side Pro C651 751 Series Registration Adjusts the leading edge of the front side to match with the back side Magni...

Page 553: ...ies C1 5 P1 5 D095 M077 Date 17 Jun 14 No RM077114a 3 2 4 Procedure 1 Press Registration adjustment on the main menu screen 2 Press Select to print out the test charts 3 sheets of the following chart...

Page 554: ...the 4 corners along the dotted lines as shown below Do the same for the remaining 2 charts 4 Place the chart on the contact glass so that the side indicated Second faces up 5 Scan the first side of al...

Page 555: ...ers appear on the side indicated Second faces up Do the same for all 3 charts 7 Place the chart on the contact glass so that the side indicated First faces up 8 Scan the second side of all 3 charts Wi...

Page 556: ...in Adjustment Settings for Skilled Operators 0205 for Pro C651 751 Pro C5100 5110 0220 for Pro C901 SP2 113 001 004 for MP C6502 8002 Note that adjustments made in this menu take effect only after pow...

Page 557: ...or the correct scanning procedure 2 Insert the NICE SD card into the service slot on the controller box and press Scan Calibration for FR on the main NICE menu screen 3 Remove the blank piece of paper...

Page 558: ...Print FR Adjust on the main menu screen NOTE This test chart can only be printed on A3 or DLT paper 75 60 75U 60L and 30 15 30U 15L halftone charts will be printed in CMYK total of 8 sheets 3 Place th...

Page 559: ...nload to SD FR SP to copy the engine SP data onto the SD card SP data SP2152 will be saved as a csv file on the SD card 5 Turn off the main power and remove the SD card from the card slot and insert t...

Page 560: ...ile s n_shading_after_75 60 30 15 csv will be saved on the SD card which contains the modified shading SP value The original csv file will be renamed as yyyymmdd_hhmm_s n_shading_xbefore csv 10 Remove...

Page 561: ...n the main menu screen for all models S N _shading_after_1 5 csv Press Upload to Machine FR SP on the sub menu screen for all models How to retrieve the original SP value 1 Select the x before file yo...

Page 562: ...cess Setup or Manual ProCon Density Adjustment at the time of every analysis Results of the scanned calibration chart are compared against the color measuring data of the calibration chart Color measu...

Page 563: ...u screen to appear 2 Place the NICE Calibration Chart p n D0749671 on the contact glass and press Scan Banding to scan the calibration chart NOTE See section 2 2 Common procedure for scanning test cha...

Page 564: ...ng analysis on the contact glass And press Scan Banding to scan the chart s NOTE 75 charts Bk C M Y Using for analysis 75 charts R G B Using for visual checking CSC chart Using for investigation by de...

Page 565: ...7 Date 17 Jun 14 No RM077114a 6 In the main window under Calibration click START to display the Calibration window 7 In the Calibration window click the folder and select the Calibration Chart scanned...

Page 566: ...Technical Bulletin PAGE 22 35 Reissued 6 Jun 15 Model Aries C1 5 P1 5 D095 M077 Date 17 Jun 14 No RM077114a 8 Click START to start the calibration...

Page 567: ...bration results 10 In the main window under Banding Evaluation click START 11 Select the 75 chart scanned and saved in step 4 File name Machine S N YYYYMMDDHHMMSS CMYK 75 yyyymm 0 0 4 tiff 12 Select t...

Page 568: ...14 Click Run then select and save the dat file created in step 12 15 Excel will launch automatically after the calculation completes to display the parts units that should be inspected to resolve ban...

Page 569: ...ollowing information Product model Simplex or Duplex Print speed Paper size and feed direction SEF or LEF Productivity Required only if CPM has been modified Color mode Page and position showing the s...

Page 570: ...Date 17 Jun 14 No RM077114a If a Shock jitter sample is not in hand and the location of the Shock jitter is unclear press the Test Print Shock Jitter button from the NICE main menu screen to print ou...

Page 571: ...1 986 104 1 986 105 1 986 106 1 986 107 Red 1 986 101 1 986 102 1 986 103 1 986 104 1 986 105 1 986 106 1 986 107 Gray 1 986 101 1 986 102 1 986 103 1 986 104 1 986 105 1 986 106 1 986 107 Recycled P...

Page 572: ...7 Red 1 988 101 1 988 102 1 988 103 1 988 104 1 988 105 1 988 106 1 988 107 Gray 1 988 101 1 988 102 1 988 103 1 988 104 1 988 105 1 988 106 1 988 107 Recycled Paper 1 988 101 1 988 102 1 988 103 1 98...

Page 573: ...1 104 1 161 105 1 161 106 1 161 107 Red 1 161 101 1 161 102 1 161 103 1 161 104 1 161 105 1 161 106 1 161 107 Gray 1 161 101 1 161 102 1 161 103 1 161 104 1 161 105 1 161 106 1 161 107 Recycled Paper...

Page 574: ...erhead 1 207 101 1 207 102 1 207 103 1 207 104 1 207 105 1 207 106 1 207 107 Prepunched Paper 1 207 101 1 207 102 1 207 103 1 207 104 1 207 105 1 207 106 1 207 107 Label Paper 1 207 101 1 207 102 1 20...

Page 575: ...11 1 986 213 1 986 215 Orange 1 986 201 1 986 203 1 986 205 1 986 207 1 986 209 1 986 211 1 986 213 1 986 215 Pink 1 986 201 1 986 203 1 986 205 1 986 207 1 986 209 1 986 211 1 986 213 1 986 215 Red 1...

Page 576: ...M077 Date 17 Jun 14 No RM077114a Pro C5100S C5110 Print Speed Custom paper SP1 986 001 100 0 Standard 1 Medium Speed 3 Low Process Speed Pro C5100S Pro C5110 1st speed 0 Standard 2nd speed 0 Standard...

Page 577: ...988 203 1 988 205 1 988 207 1 988 209 1 988 211 1 988 213 1 988 215 Gray 1 988 201 1 988 203 1 988 205 1 988 207 1 988 209 1 988 211 1 988 213 1 988 215 Recycled Paper 1 988 201 1 988 203 1 988 205 1...

Page 578: ...1 986 211 1 986 213 1 986 215 Label Paper 1 986 201 1 986 203 1 986 205 1 986 207 1 986 209 1 986 211 1 986 213 1 986 215 Preprinted Paper 1 986 201 1 986 203 1 986 205 1 986 207 1 986 209 1 986 211...

Page 579: ...213 1 988 215 Preprinted Paper 1 988 201 1 988 203 1 988 205 1 988 207 1 988 209 1 988 211 1 988 213 1 988 215 Bond Paper 1 988 201 1 988 203 1 988 205 1 988 207 1 988 209 1 988 211 1 988 213 1 988 21...

Page 580: ...add the following procedure for activating the DOSS data overwrite security system to your field service manual in the following section 2 Installation MFP Option DOSS data overwrite security system A...

Page 581: ...on If the lot number is ARS141000253 or greater for example ARS141000270 spacer seals are included as accessory parts to the LD unit See the instructions below to install the spacer seals If the lot n...

Page 582: ...nd to the numbers in the photo indicating where the spacer seals need to be attached Quantities of the spacer seals are handwritten in the table to indicate how many seals need to be attached The exam...

Page 583: ...PORTANT You may find spacer s attached to the laser unit when removing the original LD unit as shown in the photo below A spacer is attached to location DO NOT remove spacer s originally attached When...

Page 584: ...rough the PTR fusing and switchback units Note The problem tends to occur with Thick 4 or thinner paper that tend to stick and is less likely to occur with thick paper CAUSE The emitter of the double...

Page 585: ...e 22 Nov 16 No RM077117 3 Remove the lock lever A screw x1 and the inner cover B screw x4 4 Remove the double feed sensor bracket A screw x1 connector x1 5 Remove the receiver from the bracket and rep...

Page 586: ...e the double feed sensor bracket A screw x1 connector x1 7 Remove the sensor harness A and emitter B from the bracket 8 Install the harness and emitter of the new sensor onto the bracket harness clamp...

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