10. Troubleshooting
Copying Problems
Problems
Solutions
Photocopied paper is blank
The original was placed with the front and back reversed. See “5.
Copied pages are too dark or too
light
Adjust the image density.
Copied pages do not look the
same as the originals
Select the correct scanning mode according to the type of original.
Black spots appear when photo-
copying a photographic print
The original may have stuck onto the scanner glass due to high
humidity.
Put the original on the scanner glass and place another two or three
sheets of white paper on top of it.
The cover of scanner glass is not closed when copying, put the scan-
ner cover down.
A moire pattern is produced
The original document probably has heavily lined or dotted areas.
Switching the setting for image quality between [Photo] and [Text/
Photo] may eliminate the moire pattern.
Photocopied paper is dirty
The image density is too high. Adjust the image density.
Toner on the printed surface of output is not dry. Do not touch the
printed surface immediately after copying. Remove freshly printed
sheets one by one, taking care not to touch the printed areas.
The scanner glass is dirty, clean the scanner glass. See “9. Machine
placed on the scanner glass.
When copying from the Scanner
glass, the print area of the copy is
out of alignment with the original
Place the original copy side down, making sure that it is aligned to the
The paper size settings are not
match the paper loaded
of the loaded paper.
