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Problems
Solutions
Multiple sheets of paper
are fed at one time
Fan the stack of paper well before loading it in the tray. Make sure that the
Make sure that the paper guides are in the right position.
paper types.
Load paper only as high as the upper limit markings on the paper guide.
Check that paper was not added while there was still some left in the tray.
Before adding new paper, remove the remaining paper from the feed tray
and add them to new stack, fan the paper again ,then put it in the tray..
Paper gets wrinkles
Paper is damp. Use only paper that has been stored properly.
If there are gaps between the paper and the paper guide, adjust the paper
guides to remove the gaps.
The printed paper is
curled
Load the paper upside down in the feed tray.
Paper is damp. Use only paper that has been stored properly.
Images are printed diago-
nally to the pages
If there are gaps between the paper and the paper guide, adjust the paper
guide to eliminate the gap.
Removing Paper Jams
message from the Neo Printing software and by the printer LED indicators.
Reasons for Paper Jams
The paper is not correctly loaded in the feed tray, or too much paper has been loaded.
The cover is open during printing.
The paper is too large or too small.
for the supported paper types.
When paper is jammed, the LED indicator will light up as follows:
Start indicator is off.
Power indicator is red
If the area where the paper is jammed is not immediately visible, check the inside of the printer.
