Ricoh AFICIO MP C305SP Technical Bulletin Download Page 89

Page: 89 / 107

echnical

ulletin

PAGE: 6/9

Reissued: 20-Mar-15

Model:

GR-C1

Date:

14-Jan-15

No.:

RD117051b

Cause 1: Initial symptom

Replace the target color’s toner hopper and check the PCDU installation procedure.

Toner hopper

P/N

Description

D1173302

TONER HOPPER:TONER SUPPLY:BK:ASS'Y

D1173303

TONER HOPPER:TONER SUPPLY:

COL

:ASS'Y

Important: PCDU installation procedure

When PCDU is installed or reinstalled, please be careful of the following.

Do not insert while tipping up in the direction of the upper left.

If this issue still stays, replace the target color’s toner hopper and PCDU as a set.

PCDU

P/N

Description

D1170125

PROCESSES AROUND
PHOTOCONDUCTOR:GRIFFIN:BK:SERVICE PARTS

D1170126

PROCESSES AROUND
PHOTOCONDUCTOR:GRIFFIN:C:SERVICE PARTS

D1170127

PROCESSES AROUND
PHOTOCONDUCTOR:GRIFFIN:M:SERVICE PARTS

D1170128

PROCESSES AROUND
PHOTOCONDUCTOR:GRIFFIN:Y:SERVICE PARTS

Summary of Contents for AFICIO MP C305SP

Page 1: ...rch 2012 production Not available 10 02 00 D6405750F_edc February 2012 production Not available Note Definition of Availability of RFU via Remote Available The firmware can be updated via RFU or SD ca...

Page 2: ...ayed User changes the screen e g Copier to Home screen User returns to original screen with dialog 4 Cannot login following a series of repeated logins and logouts 5 The stack size cannot be changed 6...

Page 3: ...cted 1 SC899 occurs when a user swipes a card on the card reader while the device is in sleep mode 2 An OutOfMemory error occurs due to lack of device memory when some programs are running 3 SDK appli...

Page 4: ...e login User IDs acquired by the application appear blank 10 SC899 sometimes occurs at the conclusion of an SSL session Other changes 1 Revised the wording of the error message displayed when the scre...

Page 5: ...ity of RFU via Remote Available The firmware can be updated via RFU or SD card Not available The firmware can only be updated via SD card Version Modified Points or Symptom Corrected 1 11 Symptom corr...

Page 6: ...on the display 1 06 Other changes Changed Support for AirPrint This firmware is dependent on the following firmware modules Please be sure to update all of them Network Support Firmware v12 27 D117543...

Page 7: ...tion Available 1 08 02 D1175775F June 2012 production Available 1 07 02 D1175775E 1st Mass production Available Note Definition of Availability of RFU via Remote Available The firmware can be updated...

Page 8: ...smatch with the bypass tray 3 Toner bottle incorrectly set is displayed even when the bottle is loaded correctly 4 The scanner carriage returns to its HP during the scan job even though DF dust detect...

Page 9: ...t 2012 production Available 1 00 D1175431C 1st Mass production Available Note Definition of Availability of RFU via Remote Available The firmware can be updated via RFU or SD card Not available The fi...

Page 10: ...e Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the PowerSaving Sys Version Program No Effective Date Av...

Page 11: ...able 02 00 00 D1175424D May 2012 production Available 01 03 00 D1175424C 1st Mass production Available Note Definition of Availability of RFU via Remote Available The firmware can be updated via RFU o...

Page 12: ...er belongs has been selected as a destination for the notification email 2 The FAX function cannot be used after the machine recovers from Energy Saver mode 04 00 00 Symptom corrected The FAX function...

Page 13: ...425G October 2016 production Available 04 00 00 D1175425F October 2014 production Available 03 00 00 D1175425E July 2013 production Available 02 00 00 D1175425D August 2012 production Available 01 03...

Page 14: ...ed via RFU or SD card Not available The firmware can only be updated via SD card Version Modified Points or Symptom Corrected 1 10 Symptom corrected Although the fax function is installed in the devic...

Page 15: ...ust 2012 production Available 03 00 00 D6495570E June 2012 production Available 02 00 00 D6495570D 1st Mass production Available Note Definition of Availability of RFU via Remote Available The firmwar...

Page 16: ...e following bit switch was added Note This allows the user to instruct the machine what to do when the forwarding of an incoming FAX fails succeeds USER 45 BIT3 0 Follow Reception File Settings defaul...

Page 17: ...mware can be updated via RFU or SD card Not available The firmware can only be updated via SD card Version Modified Points or Symptom Corrected 1 04 Symptom corrected 1 When printing PDF data that inc...

Page 18: ...her Firmware Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the PS3 Version Program No Effective Date Ava...

Page 19: ...r Firmware Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the animation Version Program No Effective Date...

Page 20: ...n Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the Bank_1 Version Program No Effective Date Availability of RFU 02 020 03 D5735500C_bank1 Octob...

Page 21: ...n Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the Bank_2 Version Program No Effective Date Availability of RFU 02 020 03 D5735500C_bank2 Octob...

Page 22: ...Firmware Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the Option PctBrdg Version Program No Effective...

Page 23: ...available The firmware can only be updated via SD card Version Modified Points or Symptom Corrected 1 14 Symptom corrected 1 The image quality output from PCL5 data might be poor if the image was crea...

Page 24: ...012 GFPR RE14010003 2 When printing PCL5 jobs that include a scalable font an SC899 error occurs or the device automatically reboots when fonts have exceeded the 256 character limit available for down...

Page 25: ...en issued to announce the firmware release information for the RPCS Version Program No Effective Date Availability of RFU 3 12 24 D1175433D February 2015 production Available 3 12 23 D1175433C June 20...

Page 26: ...smit receive Other Firmware Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the PS3 Font Version Program N...

Page 27: ...smit receive Other Firmware Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the PCL Font Version Program N...

Page 28: ...Other Firmware Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the Font EXP Version Program No Effective...

Page 29: ...information Product Safety Other Tier 2 SYMPTOM Please wait is displayed or the display is blank CAUSE LCDC firmware bug The single byte data of the program stored in the NAND Flash memory mounted on...

Page 30: ...black toner bottle is relatively large which makes it possible to insert the bottle at an angle This can prevent the bottle from locking into place properly it cannot be properly inserted all the way...

Page 31: ...bottle until the label on the cap faces up Note It may be easier to do this by removing the Cyan bottle first and inserting your finger from that opening 3 Remove the black toner bottle gently 4 Reatt...

Page 32: ...00149 fusing thermistor is marked with a pink dot When you replace the thermistor make sure that this pink dot faces the bracket as shown in the photos below The dot is visible through the bracket aft...

Page 33: ...ll occur Procedure 1 Open the front door and remove the waste toner bottle A 2 Remove the orange shipping tape A attached to the lever 3 Move the lever B into its upright position Subject SC492 Prepar...

Page 34: ...hen a fax is sent or received Case 1 Multiple notifications are sent to the second and subsequent members of a group address two to the second three to the third etc when using the Send Fax Notificati...

Page 35: ...hine 2 Press the User tools Counter key 3 Press Address Book Management Note If access is denied try again several times It may just be that an email task is in progress 4 Select the name of the sende...

Page 36: ...d SP5 747 205 Confirmation dialog display setting Value Page change confirmation dialog SSL certificate confirmation dialog 0 Default value Display Display 1 Not display Display 2 Not Display Not disp...

Page 37: ...vision Retrofit information Product Safety Other Tier 2 Service Manual Correction Add the following Printer and Scanner SP mode descriptions which were missing from the Service Manual Printer SP mode...

Page 38: ...art information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 Service Manual Correction Fax Option Add the following to the Insta...

Page 39: ...ctory using a special tool and so will not be released In the field update to the versions shown below In the field Temporary Until you can update the firmware turn the machine main power OFF ON Perma...

Page 40: ...1_1 18 2 is displayed Update Procedure No Task Important Notes Photograph Remarks 1 Create an SD card pattern for the ROM update 1 1 Create an SD card for D1171450 and D1171451 as usual This SD card i...

Page 41: ...ter a short interval the part number and version will appear on the LCD NEW D1171450 NEW 1 18 1 Touch OpePanel 1 and then touch Update to start the update Never switch the machine off while the firmwa...

Page 42: ...er and version will appear on the LCD NEW D1171451 NEW 1 18 2 Touch OpePanel 1 and then touch Update to start the update Never switch the machine off while the firmware is downloading SC672 12 will be...

Page 43: ...the main power switch OFF make sure that the Main Power indicator blue turns off 2 11 Remove the SD card from the slot 3 Confirm the firmware version 3 1 Turn the main power switch ON The Home screen...

Page 44: ...R C1 Date 18 Oct 12 No RD117035a 3 3 Touch System SP 3 4 Enter SP7801 255 Push 7 8 0 1 2 5 5 and then in that order 3 5 The SYSTEM SP 7 801 255 screen appears Make sure that the part number and versio...

Page 45: ...the Exit button on the panel twice Return to the SP mode home screen 3 7 Touch the Exit button Return to the Home screen 3 8 Turn the main power switch OFF After turning the main power switch OFF mak...

Page 46: ...ailable LCDC version up tool 2 Version Program No Effective Date Availability of RFU 1 18 2 D1171451 October 2012 production Available Note Definition of Availability of RFU via Remote Available The f...

Page 47: ...Firmware Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the aics Version Program No Effective Date Availa...

Page 48: ...cription Q ty Int Note D1175719 Bracket HDD 1 1 Note1 D1175919 includes the following parts index 23 P23 Subject HDD Bracket Prepared by T Kiyohara From 2nd Tech Service Sect MFP P Tech Service Dept C...

Page 49: ...information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 SYMPTOM A white line is visible on the printout as shown in the example below CAUSE A...

Page 50: ...terclockwise as shown Important If the gear feels heavy tight when you rotate it do not rotate it any more 5 Rotate the upper gear 360 degrees a full turn clockwise as shown 6 Do Steps 3 and 4 two mor...

Page 51: ...Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 Incorrect part number Correct part number D...

Page 52: ...NG MECHANICAL SPRING CLUTCH PAPER FEED 1 0 X O D6064152 GEAR MECHANICAL SPRING CLUTCH PAPER FEED 1 0 X O D6064153 RATCHET MECHANICAL SPRING CLUTCH PAPER FEED 1 0 X O D6064154 DRUM MECHANICAL SPRING CL...

Page 53: ...Firmware Action required Service manual revision Retrofit information Tier 2 This RTB has been issued to announce the firmware release information for the Option Netware Version Program No Effective...

Page 54: ...roduct Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 SYMPTOM The paper tray cannot be pulled out CAUSE The user closes t...

Page 55: ...Technical Bulletin PAGE 2 2 Model GR C1 Date 22 Apr 14 No RD117044 2 Lift up the machine and push the tray from underneath A toward the operator side toward the right in the photo...

Page 56: ...anual as follows 6 Troubleshooting SC Tables SC2xx Exposure Subject Service manual correction SC220 01 03 Prepared by Chihiro Shimaji From 1st Tech Service Sect MFP P Tech Service Dept Classification...

Page 57: ...m 1st Tech Service Sect MFP P Tech Service Dept Classification Troubleshooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual re...

Page 58: ...hiro Shimaji From 1st Tech Service Sect MFP P Tech Service Dept Classification Troubleshooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required S...

Page 59: ...ion Troubleshooting Mechanical Paper path Product Safety Part information Electrical Transmit receive Other Action required Service manual revision Retrofit information Tier 2 SYMPTOM The paper tray c...

Page 60: ...ty Int D1172849 D1962849 BRACKET PIN STRETCH TRAY PEEN 1 1 X O 04503008N TAPPING SCREW M3X8 n n 2 Cut in S N Machines of the following S N are modified with the countermeasure part for the paper tray...

Page 61: ...AGE 3 4 Model GR C1 Date 16 Sep 14 No RD117048 In the MIF Please refer to Recovering procedure below 1 Remove the screw and the pin originaly installed A And then attach the countermeasre part B 2 Sec...

Page 62: ...C1 Date 16 Sep 14 No RD117048 RECOVERY METHOD Do the following procedure 1 Pull out the the paper tray as far as possible 2 Lift up the machine and push the tray from underneath A toward the operator...

Page 63: ...revision Retrofit information Tier 2 SYMPTOM Jam 004 misfeed occurs CAUSE 1 The customer uses an unsupported thin paper type approx 0 33gsm or thinner which causes the ADF feed unit to interfere with...

Page 64: ...l GR C1 Date 17 Oct 14 No RD117049 A Symptom B Normal SOLUTION Production line The shape of the ADF feed unit was changed as shown below Note The areas in yellow were cut away to prevent interference...

Page 65: ...erial numbers Model S N Griffin C1 D117 17 W794P300163 D117 27 W794P301156 D117 29 W794P303153 D118 17 W804P700235 D118 19 W804P300329 D118 27 W804P400006 D118 29 W804P400165 In the field If the custo...

Page 66: ...ion guide plate If you knock down the lock lever the red frame in the direction of the red arrow you can lift the separation guide plate Then remove the part by bending it 3 Remove the separation pad...

Page 67: ...t simply reattach the same cushion Be sure and replace it with a new one This is because the adhesive strength of a used cushion is less 1 Remove the Cushion Separation 2 Clean the attachment area wit...

Page 68: ...C1 Date 17 Oct 14 No RD117049 5 Confirm the following Make sure the paper does not catch on the Mylar in the feed area Make sure the Mylar does not slide under the separation pad holder when you attac...

Page 69: ...slightly from its original position As a result the paths of the yellow and or magenta beams are shifted SOLUTION Temporary solution Do the following 1 Open the front door A and then remove the cover...

Page 70: ...cted color s is within 5 target 0 Note There are two knobs on each of the two LD units A click is felt every 90 degree rotation Turning the knob clockwise by 90 degrees changes the SP value by 1 Turni...

Page 71: ...it cover in order to prevent the laser unit from moving A seal was attached to the mainframe in order to prevent noise generated from the additional ribs Old P N New P N Description Q ty Int Set 1 D11...

Page 72: ...Nov 14 No RD117050b In the field Replace the exit cover and attach the seal to the machine as shown above CUT IN SERIAL NUMBERS Product name Model S N Gr C1 D117 17 W795P103830 D117 27 W795P10253 D11...

Page 73: ...hnical Bulletin PAGE 5 5 Reissued 15 Apr 15 Model GR C1 Date 27 Nov 14 No RD117050b D118 17 W805P200001 D118 19 W805P300136 D118 27 W805P100407 D118 29 W805P100806 D118 21 W805P200804 D168 27 E135P100...

Page 74: ...following seven steps if you want to install the Griffin C1 as a CC CERTIFIED MACHINE compliant with IEEE Std 2600 1TM 2009 Note Machines in production are CC certified beginning in December 2012 Imp...

Page 75: ...owing procedure to enable the encryption settings at initial set up or after encryption settings have been canceled and settings must be made again Important The encryption key is required for data re...

Page 76: ...n 13 No RD117039 3 4 Press Machine Data Encryption Settings If the setting to be specified does not appear press next 3 5 Press Encrypt 3 6 Select the Format All Data to reset all of the data Note It...

Page 77: ...7039 3 7 Press the Start key 3 8 Hand the customer the printout of the encryption key 3 9 Press OK 3 10 Press Exit 3 11 Press Exit 3 12 Press the User Tools Counter key 3 13 Turn off the power and the...

Page 78: ...e detailed installation procedure see Fax Unit D649 in 1 Installation Fax Option Type C305 Machine Code D649 Field Service Manual 5 Install the HDD Option Type C305 Installation Procedure for HDD Opti...

Page 79: ...to the customer 7 Make sure the machine contains the correct firmware If the customer wants to install the machine in the same condition as when CC Certification was first attained same as the Decemb...

Page 80: ...03 00 D1175425C NetworkDocBox 1 00 D1175431C Web Support 1 04 D1175427E Web Uapl 1 02 D1175428C animation 1 00 D1175429A Scanner 01 05 D1175426D Printer 1 05 D1175432E PCL 1 07 D1175434C PCL Font 1 13...

Page 81: ...CENSE AGREEMENT D127 7523 Notes for Users D649 8610 Fax Option Type C305 Machine Code D649 Installation Procedure For Machine Code D117 D118 Copiers D127 7526 Notes on Security Functions D118 7524 Not...

Page 82: ...EMENT D127 7801 Notes for Users A232 8561ASafety Information D127 7525 Notes on Security Functions D118 7523 Notes for Administrators Using this Machine in a Network Environment Compliant with IEEE St...

Page 83: ...ormation on Electrical Electronic Equipment D645 7901 SOFTWARE LICENSE AGREEMENT D127 7524 Notes for Users D127 7526 Notes on Security Functions D118 7524 Notes for Administrators Using this Machine i...

Page 84: ...CU is replaced or just after the machine is installed Depending on how the PDCU is installed in some cases the toner hopper shutter may not open If the toner hopper is then driven with the shutter clo...

Page 85: ...ght away The sealing sponge attached by adhesive to the bottom of the toner housing seal in between the hopper and housing peels off blocking the toner supply path inside the hopper and thereby reduci...

Page 86: ...even with variations in production the shutter will open when the unit is installed Cut in S N PCDU The PCDU modification described above was applied to machines in production from the following seria...

Page 87: ...ring with time Cut in S N Housing The toner housing modification described above was applied to machines in production from the following serial numbers Model S N Gr C1 D117 17 W794P506166 D117 27 W79...

Page 88: ...isolate the symptom Check SP7 803 002 005 when this issue occurred SP7 803 PM counter display 002 Page PCU K 003 Page PCU C 004 Page PCU M 005 Page PCU Y If PM counter quantity is less than 400 500 it...

Page 89: ...nstallation procedure When PCDU is installed or reinstalled please be careful of the following Do not insert while tipping up in the direction of the upper left If this issue still stays replace the t...

Page 90: ...of the housing cut off the peeling part of the sponge Note Cut the sponge with attention to the following measurements Because if you overcut the sponge a hole in the molded part which is sealed by t...

Page 91: ...5 items as a set Part number Description Q ty 1 D1963302 TONER HOPPER TONER SUPPLY BK ASS Y 1 Replace as a set 2 D1963303 TONER HOPPER TONER SUPPLY CMY ASS Y 3 3 D1173301 HOUSING TONER SUPPLY ASS Y 1...

Page 92: ...odel GR C1 Date 14 Jan 15 No RD117051b Note For the GR C2 the toner hopper was modified as shown below The Mylar highlighted in red was added to improve the toner agitation power This change reduces t...

Page 93: ...FP P Tech Service Dept Classification Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Oth...

Page 94: ...receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 SYMPTOM Jam 017 occurs CAUSE The molded part of the Transfer Separation unit with the mylar attached h...

Page 95: ...modified to the following shape flat shape Before After flat shape Old part number New part number Description Q ty Int D1176203 D1186204 TRANSFER SEPARATION UNIT SECOND DOM ASS Y 1 1 O O Cut in seria...

Page 96: ...P Tech Service Dept Classification Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other...

Page 97: ...ion Troubleshooting Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 Service Manual Revision...

Page 98: ...In the field Method 1 Replace the following spring Description Part number TENSION SPRING PAPER FEED D5732734 Note Do Method 1 only for machines that do not have the modification described on the next...

Page 99: ...PEEN D5732721 D5732723 1 1 X O Replace as a set 2 LEVER AUXILIARY D5732725 1 3 TENSION SPRING PAPER FEED D5732734 D5732735 1 1 X O 4 LEVER RISE BASE PEEN D5732710 D5732716 1 1 X O 5 RETAINING RINGS C...

Page 100: ...GR C1 Date 19 Oct 15 No RD117056b Washer p n H5192415 attaches here Production line Paper bank modification described in Method 2 was applied to machines in production from the following serial number...

Page 101: ...EVER touch the areas outlined in red in the photos below to prevent electric shock caused by residual charge Residual charge of about 100V 400V remains on the PSU board for several months even when th...

Page 102: ...Mechanical Paper path Part information Electrical Transmit receive Action required Service manual revision Retrofit information Product Safety Other Tier 2 Service Manual Revision Delete the following...

Page 103: ...ion required Service manual revision Retrofit information Product Safety Other Tier 2 Service Manual Revision Aficio MP C305 series service manual Troubleshooting Energy Save Energy Saver Modes Timer...

Page 104: ...over In rare cases the ITB cleaning unit breaks CAUSE Engine firmware bug The waste toner agitator for the ITB cleaning unit is not driven correctly As a result of this bug a waste toner block occurs...

Page 105: ...ction required Service manual revision Retrofit information Product Safety Other Tier 2 Service Manual Correction Please apply the following two corrections to your FSM a 2 Installation Anti condensat...

Page 106: ...Technical Bulletin PAGE 2 3 Model GR C1 Date 6 Apr 17 No RD117061 b 2 Installation Anti condensation Heater Mainframe Installation Procedure P 102 104 6 PSU Fan P 308...

Page 107: ...Technical Bulletin PAGE 3 3 Model GR C1 Date 6 Apr 17 No RD117061 A B C...

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