T
echnical
B
ulletin
PAGE: 1/6
Model:
GR-C1
Date:
17-Oct-14
No.:
RD117049
Subject:
Jam004
Prepared by:
K.Kunimatsu
From:
1st Tech Service Sect., MFP/P Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Product Safety
Part information
Electrical
Transmit/receive
Other (
)
Action required
Service manual revision
Retrofit information
Tier 2
SYMPTOM
Jam 004 (misfeed) occurs.
CAUSE
1. The customer uses an unsupported thin paper type (approx. 0.33gsm or thinner), which
causes the ADF feed unit to interfere with the movement of the pick-up roller. As a
result, the pick-up roller cannot be lowered to the proper position.
OR:
2. The separation cushion is not attached properly at the factory, causing the Mylar to
stick outside the feed area [A]. As a result, the original catches on the Mylar.
See the diagram on the next page.
