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3033-001 Revision D January 2018
©NxThera 2018
Page 88 of 90
6.3
Error Message Table
The following tables list all error messages that are displayed by the generator. Follow error
message instructions to resolve the error.
Code
Error Title
Error Cause Text
Error Message
400
Generator Error
RF Power Supply Error
Retract the needle and remove the Delivery Device from patient. Remove
the Generator from service and contact Technical Support.
405
Generator Error
Power Supply Initialization
Error
Retract the needle and remove the Delivery Device from patient. Remove
the Generator from service and contact Technical Support.
425
Generator Error
SBC Communications Critical
Timeout
Retract the needle and remove the Delivery Device from patient. Remove
the Generator from service and contact Technical Support.
430
Generator Error
RF Power Supply
Communication Error
Retract the needle and remove the Delivery Device from patient. Remove
the Generator from service and contact Technical Support.
435
Generator Error
MCU Processing Error
Retract the needle and remove the Delivery Device from patient. Remove
the Generator from service and contact Technical Support.
440
Generator Error
CPLD Self-Test Error
Power off/on the Generator. If problem persists, contact Technical Support.
450
Generator Error
Delivery Device Interface
Self-Test Error
Power off/on the Generator. If problem persists, contact Technical Support.
455
Generator Error
Saline Pump Self-Test Error Power off/on the Generator. If problem persists, contact Technical Support.
460
Generator Error
Syringe Pump Self-Test Error Power off/on the Generator. If problem persists, contact Technical Support.
465
Generator Error
Water Pressure Self-Test
Error
Power off/on the Generator. If problem persists, contact Technical Support.
470
Generator Error
Delivery Device Temperature
Excessive
Retract the needle and remove the Delivery Device from patient. Power
off/on the Generator. Replace Delivery Device.
475
Generator Error
Software Compatibility Self-
Test Error
Power off/on the Generator. If problem persists, contact Technical Support.
480
Generator Error
Sensor Interface Error
Retract the needle and remove the Delivery Device from patient. If problem
persists, contact Technical Support.
485
Generator Error
Internal Generator
Temperature Error
Retract the needle and remove the Delivery Device from patient. Power off
the Generator and allow it to cool down before using again.
490
Generator Error
RF Power Supply
Operational Error
Retract the needle and remove the Delivery Device from patient. If problem
persists, contact Technical Support.
495
Generator Error
RF Power Supply Self-Test
Error
Power off/on the Generator. If problem persists, contact Technical Support.
35000
Generator Error
GUI Program Files Corrupted Power off/on the Generator. If problem persists, contact Technical Support.
35001
Generator Error
Unexpected GUI Program
Exit
Power off/on the Generator. If problem persists, contact Technical Support.
35002
Generator Error
Unable to Start GUI Program Power off/on the Generator. If problem persists, contact Technical Support.
40000
Generator Error
GUI Unable to Communicate
with MCU
Power off/on the Generator. If problem persists, contact Technical Support.
41010
Generator Error
Patient Database Full
Export Patient Records to USB flash drive as needed and then delete old
Patient Records to continue.
41020
Generator Error
MCU Reboot Detected
Retract the needle and remove the Delivery Device from patient. Remove
the Generator from service and contact Technical Support.
Table 18: Critical Error Message Table