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For more information, including Frequently Asked Questions,
please visit support.revitive.com
Problem
Possible Cause
Solution
When using the Body
Pads, the stimulation
feels uncomfortable.
The level of stimulation you
are using may be too high or
you may have broken skin.
Decrease the stimulation level
using the (–) intensity control on
the device or remote control. You
may need to discontinue use until
skin has healed.
I am unsure of which
therapy mode I am
using when using the
Body Pads.
Look at the display on the device. If
the Body Pads are in EMS mode,
you will see the EMS symbol. If
the Body Pads are in TENS mode,
you will see the TENS symbol.
I suddenly can’t feel
stimulation when using
the Body Pads.
You may have pressed the
other stimulation mode
button by accident.
Pressing the opposite stimula-
tion mode button (i.e. pressing
the TENS button when already
in EMS mode or vice versa), will
reset the timer back to 30 minutes.
The intensity will also be reset to
zero. The mode, intensity and time
settings will need to be re-made.
You may have accidentally
paused the stimulation
session by disconnecting
a pad.
Reconnect the pads to your body or
re-connect the cord and press the
(+) to resume your session.
Problem
Possible Cause
Solution
No power or lights
to Revitive when it is
switched on.
AC Adaptor not switched on
at the electrical socket or AC
Adaptor not plugged into device
properly.
Check electrical socket power
is switched on and the AC Adaptor
is plugged into the device correctly.
If still not working – contact your
authorised dealer.
Flat battery
Plug device in an electrical socket
and charge battery or run using
mains power option.
Revitive is not
vibrating.
REVITIVE IS NOT DESIGNED TO VIBRATE.
The IsoRocker® is not
"rocking".
It is the muscles in your legs
that cause the "rocking", the
IsoRocker® is a pivot.
The IsoRocker® will only rock
when increased to an intensity
which causes sufficient calf muscle
contraction. It may be that you
cannot comfortably increase the
intensity high enough until you
get used to the sensation. It is
important that intensity is adjusted
to a level that is comfortable.
The device is too far in front
of you.
Sit with your knees at a 90 degree
angle.
When using the
IsoRocker® on a
hard floor it makes a
tapping noise.
Incorrect positioning of the
device or too high an intensity
level.
Adjust the positioning of the
device or lower the intensity level
to reduce the device tapping.
Alternatively use a floor mat under
the device to cushion the sound.
My legs are aching
after treatment.
You may have the intensity
on too high a setting and your
muscles are being overworked.
Leave adequate time after each
treatment to allow the muscles
to recover (just like after vigorous
exercise!). On your next session
start on a lower setting (where
you can feel the mild electrical
stimulation and it is comfortable)
and reduce the duration until your
muscles have acclimatized to the
stimulation.
I have placed my feet
on the device but
am unable to see the
TENS symbol on the
control panel
TENS is only available through
the Electrode Pads.
Troubleshooting
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12/01/2021 08:53
