iBreeze CPAP Clinical Guide
22
9 Troubleshooting
If your device has the following problems in the usage, please try the following measures. If it
can’t be resolved, please contact the maintenance provider.
Problem
Possible Cause
Action
Nothing happens when
you apply power to the
device. The backlights
on the keys do not
light.
There’s no power at the
outlet or the device is
unplugged.
Check the outlet and verify that the device
is properly plugged in. Make sure there is
power available at the outlet. Make sure
the AC power cord is connected correctly
to the power supply and the power supply
cord is securely connected to
the device’s
power inlet. If the problem continues to
occur, contact your home care provider.
Return both the device and power supply
to your provider, so they can determine if
the problem is with the device or power
supply.
Air is leaking from
around my mask
Mask may be fitted
incorrectly.
Make sure your mask is fitted correctly.
See your mask user guide for fitting
instructions or use the Mask Fit function to
check your mask fit and seal.
I am getting a dry or
blocked nose
Humidity level may be
set too low.
Adjust the Humidity Level.
I am getting droplets of
water on my nose, in
the mask and air
tubing
Humidity level may be
set too high.
Adjust the Humidity Level.
My mouth is very dry
and uncomfortable
Air may be escaping
through your mouth.
Increase the Humidity Level.
You may need a chin strap to keep your
mouth closed or a full face mask.
Air pressure in my
mask seems too high
(it feels like I am
getting too much air).
Ramp may be turned off.
Use the Ramp Time option.
Air pressure in my
mask seems too low (it
feels like I am not
getting enough air).
Ramp may be in
progress.
Wait for air pressure to build up or turn
Ramp Time off.
I have stopped
therapy, but the device
is still blowing air.
Device is cooling down.
Device blows a small amount of air in
order to avoid condensation in the air
tubing. It will stop automatically after a few
minutes.
The device’s display is
erratic(crash blank or
blue screen).
The device has been
dropped or mishandled.
Unplug the device. Reapply power to the
device. If the problem continues, contact
your home care provider.
My water tank is
leaking.
Water tank may not be
assembled correctly.
Water tank may be
damaged or cracked.
Check for damage and reassemble the
water tank correctly. Contact your care
provider for a replacement.
Key exception (non-
responsive or
insensitive).
Program crashes or key
misalignment.
Unplug the device. Reapply power to the
device. If the problem continues, contact
your home care provider.
The knob is
insensitive.
Encoder is damaged
Unplug the device. Reapply power to the
device. If the problem continues, contact
your home care provider.
The touchscreen is not
working.
Touchscreen is damaged
Unplug the device. Reapply power to the
device. If the problem continues, contact
your home care provider.
