RENPHO RP-AP001S, User Manual

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RENPHO Smart APP Troubleshooting
Problem
Why can't I connect my air
purifier to my WiFi network?
• During the setup process, you must be on a secure 2.4 GHz WiFi
network.
• Make sure the WiFi password you entered is correct.
How do I change my WiFi
network to a 2.4 GHz WiFi
network?
• Most dual-band routers support both 2.4G and 5G networks.
Select the WiFi name that does not end in “_5G”.
• If your phone is attempting to connect to the 5G network, try
“forgetting” or temporarily disabling the 5G network.
If you are unsure, or if the 2.4G and 5G networks do not have
separate names, please contact your internet service provider.
I already have another smart
appliance connected to the
RENPHO Smart app, but
my smart air purifier won’t
connect.
Close and relaunch the RENPHO Smart app.
Reset the air purifier by pressing "Lock" + "AQ" buttons and holding
for 5 seconds until the WiFi light starts blinking.
My air purifier is offline.
1. Make sure your router is connected to the internet, and your
phone’s network connection is working properly.
2. Delete the offline air purifier from the RENPHO Smart app.
3. Reset the air purifier by pressing "Lock" + "AQ" buttons and
holding for 5 seconds until the WiFi light starts blinking.
4. Reconfigure your air purifier with the RENPHO Smart app.
Note: Power outages, internet outages, or changing WiFi routers
may cause your air purifier to go offline.
Possible solution
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