Regency I2500M
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warranty
Revision Date: July 2019
Regency Wood Products Warranty
All warranty claims must be submitted by the dealer servicing the claim, including a copy of the Bill of Sale (proof of purchase
by you). All claims must be complete and provide full details as requested by FPI to receive consideration for evaluation.
Incomplete claims may be rejected.
Replacement units are limited to one per warranty term. Airtube and baffle replacements are limited to one replacement per
term.
Unit must be installed according to all manufacturers’ instructions as per the manual.
All Local and National required codes must be met.
The installer is responsible to ensure the unit is operating as designed at the time of installation.
The original purchaser is responsible for annual maintenance of the unit, as outlined in the owner’s manual. As outlined below,
the warranty may be voided due to problems caused by lack of maintenance.
Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the unit will carry a
90 day warranty, valid with a receipt only. Any item shown to be defective will be repaired or replaced at our discretion. No
labor coverage is included with these parts.
Exclusions:
This Limited Lifetime Warranty does not extend to rust or corrosion of any kind due to: a lack of maintenance or improper
venting, lack of combustion air provision, or exposure to corrosive chemicals (i.e. chlorine, salt, air, etc.).
This Limited Lifetime Warranty also does not extend to: paint, firebricks (rear, sides, or bottom), door gasketing, glass gasketing
(or any other additional factory fitted gasketing), vermiculite floor bricks, andiron assemblies, and flue damper rods.
Malfunction, damage or performance based issues as a result of environmental conditions, location, chemical damages,
downdrafts, installation error, installation by an unqualified installer, incorrect chimney components (including but not limited
to cap size or type), operator error, abuse, misuse, use of improper fuels (such as unseasoned cordwood, mill-ends,
construction lumber or debris, off-cuts, treated or painted lumber, metal or foil, plastics, garbage, solvents, cardboard, coal or
coal products, oil based products, waxed cartons, compressed pre-manufactured logs, kiln dried wood), lack of regular
maintenance and upkeep, acts of God, weather related problems from hurricanes, tornados, earthquakes, floods, lightning
strikes/bolts or acts of terrorism or war, which result in malfunction of the appliance are not covered under the terms of this
Limited Lifetime Warranty.
FPI has no obligation to enhance or modify any unit once manufactured (i.e. as products evolve, field modifications or upgrades
will not be performed on existing appliances).
This warranty does not cover dealer travel costs for diagnostic or service work. All labor rates paid to authorized dealers are
subsidized, pre-determined rates. Dealers may charge homeowner for travel and additional time beyond their subsidy.
Any unit showing signs of neglect or misuse will not be covered under the terms of this warranty policy and may void this
warranty. This includes units with rusted or corroded fireboxes which have not been reported as rusted or corroded within
three (3) months of installation/purchase.
Units which show evidence of being operated while damaged, or with problems known to the purchaser and causing further
damages will void this warranty.
Units where the serial no. has been altered, deleted, removed or made illegible will void this warranty.
Minor movement, expansion and contraction of the steel is normal and is not covered under the terms of this warranty.
FPI is not liable for the removal or replacement of facings or finishing in order to repair or replace any appliance in the field.
Freight damages for products or parts are not covered under the terms of the warranty.
Products made or provided by other manufacturers and used in conjunction with the FPI appliance without prior authorization
from FPI may void this warranty.
Summary of Contents for Cascades I2500
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