UK Only
What does a Redring warranty cover?
Redring products deliver reliable source for normal, household use in domestic settings. All Redring products are individually tested before leaving the factory. If you are a
consumer and you experience a problem with your Redring product, which is found to be defective due to faulty materials or workmanship within the warranty period,
this Redring warranty will cover repair or - at the discretion of Redring - replacement with a functionally equivalent Redring product.
The Redring warranty period is two calendar years from the date of purchase of your Redring product, or the date of delivery of the product, if later. The Redring warranty
is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Redring product please call the helpline on +44 [0]344 879 3588 or at the address below.
We will need details of your Redring product, and a description of the fault which has occurred. Once we receive your information and proof of purchase we will contact
you to make necessary arrangements.
Customers outside UK - see international below.
If your Redring product is not covered by this Redring warranty there may be a charge to repair your product. However, we will contact you for agreement to any charges
before any chargeable service call is carried out.
What is not covered by a Redring warranty?
The Redring warranty does not cover any of the following:
Any fault or damage to your Redring product due to faulty materials or workmanship occurring outside the two-year warranty period.
Any fault or damage occurring to any pre-owned Redring product or to any other equipment or property.
Accidental damage to your Redring product or damage to your Redring product from an external source (for example, transit, weather, electrical outages or power
surges).
Fault or damage to your Redring product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside Redring's control.
Caused by use of your Redring product for anything other than normal domestic household purposes in the country where it was purchased.
Caused by any misuse, abuse or negligent use of the Redring product, including but not limited to any failure to use it in accordance with the Operating Instructions
supplied with the product.
Caused by any failure to assemble, install, clean and maintain your Redring product in accordance with the Operating Instructions supplied with the product unless this
was carried out by Redring or its authorised dealers.
Caused by repairs or alterations to your Redring product not carried out by Redring service personnel or its authorised dealer(s).
Caused by the use of any consumables or spare parts for your Redring product which are not Redring specified.
Terms and Conditions
The Redring warranty is valid for Redring from the date of purchase of your Redring product from a recognised retailer in the country of purchase and use, or the date of
delivery of the product if later, always provided the original receipt has been retained and is produced as proof of purchase.
You must provide to Redring or its authorised agents on request the original receipt as proof of purchase and - if required by Redring - proof of delivery. If you are unable
to provide the documentation, you will be required to pay for any work required.
Any repair work under the Redring warranty will be carried out by Redring or its authorised dealer(s) and any parts that are replaced will become the property of Redring.
Any repairs performed under the Redring warranty will not extend the warranty period.
Any replacement of your Redring product by Redring during the warranty period will start the two-year warranty period afresh from the date of delivery of the
replacement Redring product to you.
The Redring warranty does not entitle you to recovery of any indirect or consequential loss or damage including but not limited to loss or damage to any other property.
The Redring warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by this Redring warranty.
Contact Redring
If you have any questions about what the Redring warranty covers and does not cover or how to claim under the Redring warranty, please contact us using the
information below.
Contact Details
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
Telephone: +44 (0) 344 879 3588
Email: [email protected]
http:\\www.redring.co.uk
International
Guarantee: Contact your local distributor or Redring direct for details.
Technical Advice and Service: Contact your local Redring distributor.
Redring: A brand of GDC Group Limited, trading as Glen Dimplex Heating & Ventilation
© Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex
For electrical products sold within the European Community. At the end of the electrical
products useful life it should not be disposed of with household waste. Please recycle where
facilities exist. Check with a Local Authority or retailer for recycling advice in your country.
Batteries should be disposed of or recycled in accordance with WEEE Directive 2012/19/EU.
Packaging should be recycled where possible.
