RDX QuickStation 4, Product Manual

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Generating System Logs
There are three levels of system logs that may be generated from the RDX
QuikStation 4: Normal, Detail, and Extend (see
page 46 ).
System logs are encrypted and only intended for use by Tandberg Data technical
support. You do not need to generate a system log unless you are instructed to do so
by Tandberg Data technical support. Logs may also be generated automatically if
some issue is detected by firmware. You will be asked to save them locally and
advised to send them to Tandberg Data technical support.
To generate a system log:
1. From the Remote Management Console main menu,
select System Maintenance > System log.
2. Save the file to your local host.
Note: You can also generate a log dump by inserting an empty USB flash drive
(formatted with a VFAT32 or NTFS file system) into the RDX
QuikStation 4. The RDX QuikStation 4 automatically generates a log
dump when a USB flash drive is detected. Make sure that the flash drive
does not include any RDX QuikStation system configuration files (see
page 89 ). Otherwise, the RDX QuikStation will read and process those
files instead of generating a system log.