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RDX QuickStation 4, Product Manual

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RDX QuickStation 4 Product Manual Download Page 91

O

CTOBER 

2015

RDX Q

UIK

S

TATION 

4

81

7

System Maintenance

This chapter describes the RDX QuikStation 4 system maintenance tasks that a user 
with administrator privileges can perform.

The chapter includes the following sections:

System Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

page 82

Generating System Logs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

page 83

Restarting and Shutting Down the RDX QuikStation 4. . . . . . . . . . . . .

page 85

Exporting System Configuration Files. . . . . . . . . . . . . . . . . . . . . . . . . .

page 86

Importing RDX QuikStation 4 System Configuration Files  . . . . . . . . .

page 87

Manually Updating Firmware  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

page 88

Using a USB Flash Drive for System Tasks  . . . . . . . . . . . . . . . . . . . . .

page 89

Summary of Contents for QuickStation 4

Page 1: ...RDX QuikStation 4 Part Number 1021829 Rev B October 2015...

Page 2: ...r fitness for any particular purpose Further Tandberg Data reserves the right to revise this publication without obligation of Tandberg Data to notify any person or organization of such revision or ch...

Page 3: ...s personnel or agent in a manner differing from the maintenance instructions provided by Tandberg Data Removal of the Tandberg Data identification label s Physical abuse due to improper packaging of...

Page 4: ...IV PRODUCT MANUAL 1021829 NOTES...

Page 5: ...n and Setup 5 Preparing for Installation 6 Installing the Desktop RDX QuikStation 4 6 Installing the Rack Mount RDX QuikStation 4 7 Unpacking the Unit 7 Installing Rails in Rack 7 Installing the Unit...

Page 6: ...ng Date and Time 39 Configuring Network Information 39 Port Configuration Options 43 Bonded Network Configuration 43 Split Network Configuration 44 Setting Email Notifications 44 Setting Basic Email N...

Page 7: ...orting System Configuration Files 86 Importing RDX QuikStation 4 System Configuration Files 87 Manually Updating Firmware 88 Using a USB Flash Drive for System Tasks 89 ATroubleshooting 91 Basic Troub...

Page 8: ...VIII PRODUCT MANUAL 1021829 CSafety Guidelines 99 General Safety Precautions 100 Electrical Safety Precautions 101 ESD Precautions 101 Index 103...

Page 9: ...QuikStation 4 iSCSI targets including how to set up iSCSI security Using the RDX Remote Management Console Chapter 4 describes RDX QuikStation 4 system configuration tasks such as network configuratio...

Page 10: ...tions Used in This Manual This manual uses the following conventions Note Notes provide additional information or suggestions about the topic or procedure being discussed Important Read text marked by...

Page 11: ...k The RDX QuikStation 4 can be used with different RDX media sizes and configurations therefore the storage capacity can be adapted to match online storage needs with unlimited off line capacity The R...

Page 12: ...with Major Backup Software The RDX QuikStation 4 is compatible with major backup software applications For a complete list of backup software applications that are compatible with the RDX QuikStation...

Page 13: ...raighten a paper clip or use a similar straight metal object and insert it into the keyhole The paper clip needs to be sturdy enough to engage the eject function 3 RDX media eject button Status LED fo...

Page 14: ...UAL 1021829 CHAPTER 1 PRODUCT OVERVIEW Figure 1 4 RDX QuikStation 4 back panel components 5 6 4 3 2 1 5 1 AC power connector 2 Power switch 3 USB 3 0 ports 2 4 VGA Display port 5 USB 2 0 ports 6 6 Eth...

Page 15: ...tation 4 and includes the following sections Preparing for Installation page 6 Installing the Rack Mount RDX QuikStation 4 page 7 Connecting Network and Power Cords page 9 Installing Media page 10 Obt...

Page 16: ...rom conditions that could cause electrostatic discharge ESD Discharge static electricity from your body by touching a known grounded surface such as a computer s metal chassis Installing the Desktop R...

Page 17: ...ape measure Level Unpacking the Unit Place the unit and any supplied RDX media on a secure surface Verify that the airflow around the front and back of the unit is not obstructed there is minimal dust...

Page 18: ...ont flange with the two marked holes on the rear rack rail and loosely attach two screws in the marked holes 6 Verify the rail is level and securely tighten all screws 7 Repeat Steps 1 6 for the right...

Page 19: ...s for the RDX QuikStation 4 is assigned or use a USB stick after the unit is initialized to save the current network information to a text file see page 10 4 Turn the power on by pressing the power bu...

Page 20: ...isplay port 2 Power on the unit by pressing the power button At the end of the boot procedure the IP address is displayed on the VGA monitor Note For a dynamic IP setup the IP address will display onl...

Page 21: ...update 3 Remove the USB stick from the front port The unit will restart with the updated network settings 4 After the unit reboots login to the Remote Management Console and finalize unit network sett...

Page 22: ...nagement Console 1 Obtain the unit s IP address 2 From a network host type the RDX QuikStation 4 IP address in a web browser http RDX QuikStation 4 IP Address 3 Sign in to the Console The default user...

Page 23: ...page Administrative permissions are not required To change the language 1 From any Remote Management Console window click the language drop down menu below the active window In the example below the...

Page 24: ...N AND SETUP Logical Device Type You can configure your RDX QuikStation 4 as four RDX drives or one RDX Logical Volume The unit is shipped in the RDX Drive configuration For more information about best...

Page 25: ...event inadvertent IP address changes of the iSCSI target You can also configure optional DNS server addressing information See Configuring Network Information on page 39 for more information From the...

Page 26: ...16 PRODUCT MANUAL 1021829 CHAPTER 2 INSTALLATION AND SETUP...

Page 27: ...ation 4 via the iSCSI Internet Small Computer System Interface protocol In iSCSI terminology a host computer is referred to as an initiator and the storage device it connects to as the iSCSI target Th...

Page 28: ...HAP is a protocol that is used to authenticate iSCSI connections and is based upon the initiator and target sharing a secret a security key that is similar to a password With one way CHAP authenticati...

Page 29: ...Connecting iSCSI Targets for Linux page 22 Connecting iSCSI Targets for Mac OS X page 24 Connecting iSCSI Targets for Windows The following instructions describe how to connect your network host comp...

Page 30: ...ck the Targets tab Depending on how you configured the logical device type for the RDX QuikStation 4 you will see one to four iSCSI targets 5 For each iSCSI target complete the following steps a Selec...

Page 31: ...Targets checkbox c Click OK The RDX QuikStation 4 s iSCSI target should display as connected in the Discovered Targets dialog window as shown below Important Before you shut down or restart the RDX Q...

Page 32: ...kStation 4 iSCSI targets enter the following command replacing the variable RDX QuikStation IP address with the actual IP address for your RDX QuikStation 4 iscsiadm m discovery t sendtargets p RDX Qu...

Page 33: ...g target portal with the RDX QuikStation 4 IP Address iscsiadm m node T target IQN name p target portal logout 2 Delete an iSCSI target To delete a target enter the following command replacing target...

Page 34: ...h your chosen backup application To establish a secure iSCSI connection 1 Open Xtend SAN iSCSI Initiator Click the Discover Targets tab then click Discover by DNS IP The following dialog window opens...

Page 35: ...The targets are displayed in the left pane with a red icon signifying that they are not yet connected 4 For each iSCSI target complete the following steps to connect the target a Select an iSCSI quali...

Page 36: ...target s connection status is displayed d Select the Network Node and click Login e The iSCSI targets will display with a green icon when they are connected to the RDX QuikStation 4 as shown below Im...

Page 37: ...ts per iSCSI target However for disk configuration only one initiator can be actively connected to the disk target at a time Host Authentication Only the hosts that you specify for an iSCSI target wil...

Page 38: ...Console To set iSCSI security 1 Sign in to the RDX QuikStation 4 Remote Management Console see page 12 2 Click the Logical Device tab then select the iSCSI target from the tree view in the left pane...

Page 39: ...t initiator name By default this is the host IQN name which you can find from your iSCSI host initiator software application Note You can create a unique user name in this field If you do so you must...

Page 40: ...uthentication To add hosts that will be allowed to connect to an iSCSI target 1 From the Security tab dialog window select Host Authentication from the pulldown window 2 Click Add The Add iSCSI Host d...

Page 41: ...Advanced Settings dialog window complete the following actions a Select the Enable CHAP log on checkbox b Type in the CHAP name The name must match the name that was set in the RDX QuikStation 4 Remo...

Page 42: ...distribution web site 1 Install Open iSCSI initiator To install the iSCSI initiator enter the following command yum install iscsi initiator utils For Ubuntu and Debian operating systems enter the fol...

Page 43: ...QuikStation 4 iscsiadm m discovery t sendtargets p RDX QuikStation ip address Depending on how you configured the logical device type for the RDX QuikStation 4 you will see one to four iSCSI targets...

Page 44: ...iator that has been tested or recommended for use with your chosen backup application To establish an iSCSI connection 1 Follow Steps 1 3 on page 24 to discover the iSCSI targets 2 For each iSCSI targ...

Page 45: ...onsole e Click Ok f Click the Status tab The target s connection status is displayed g Select the Network Node and click Login The iSCSI targets will display with a green icon when they are connected...

Page 46: ...36 PRODUCT MANUAL 1021829 CHAPTER 3 ISCSI CONFIGURATION...

Page 47: ...rator privileges can view and modify The chapter includes the following sections System Settings Overview page 38 Setting Date and Time page 39 Configuring Network Information page 39 Setting Email No...

Page 48: ...fication Allows you to specify email addresses where messages for error reporting and password recovery are sent enable SMTP authentication and customize email sender and subject line text see page 44...

Page 49: ...field Multiple NTP servers may be entered separated by commas Click Update Note The RDX QuikStation 4 hardware clock is set to use UTC Coordinated Universal Time When changing the time zone click Upda...

Page 50: ...network information for the RDX QuikStation 4 1 From the Remote Management Console main menu select System Settings Network The Network Settings dialog window opens 2 Modify the host name if desired...

Page 51: ...tomatically via DHCP or set static addressing information Tandberg Data recommends you set a static IP address to prevent inadvertent address changes When DHCP configuration is selected the DHCP serve...

Page 52: ...IP address and the Remote Management Console is not connected within 3 minutes after reboot procedure started close web browser window and open a new one with IP address you ve configured 12 After th...

Page 53: ...ly switch to the other port if the active port fails Adaptive load balancing balance alb Adaptive Load Balancing provides load balancing of transmit and receive traffic It also provides automatic fail...

Page 54: ...split Ethernet port configuration should be used if ports are connected to the different networks If ports are connected to the same network setup use a bonded port configuration Setting Email Notific...

Page 55: ...hese addresses 3 Enter a fully qualified email server domain name For example mailhost mycompany com You can also enter a valid IPv4 address For example 192 168 1 101 4 If your email server uses SSL T...

Page 56: ...used in all emails that are generated by your RDX QuikStation 4 Click Change Setting RDX QuikStation Options The Options dialog window is divided into three tabs System Removable Disk and Diagnostics...

Page 57: ...t accessible networks Diagnostics Log Level Allows you to change the log level from Normal to Detail or Extend Tandberg Data recommends you only change the log level if you are instructed to do so by...

Page 58: ...operating system has reserved the RDX media A fixed disk operation mode can also be used for Windows backup support Enabling the unsafe eject option allows you to override the default and manually eje...

Page 59: ...anager Administrator Users have permission to do the following change their log in password view physical and logical device information refresh update device information manually Managers have permis...

Page 60: ...User names are not case sensitive and can only contain letters numbers and the underscore _ character Names are limited to 80 characters in length Passwords are case sensitive and must be 6 to 30 cha...

Page 61: ...2 Type your RDX QuikStation 4 administrator password Click OK 3 Click Yes to confirm Editing User Information You can edit a user name the group assignment description and password Note For the built...

Page 62: ...RDX QuikStation 4 administrator password before editing the password Passwords are case sensitive and must be 6 to 30 characters long Passwords can contain any combination of letters numbers and the f...

Page 63: ...a Email 1 From the RDX QuikStation 4 Sign in dialog window click the in the upper right corner 2 The Password Reset dialog appears 3 Select the Administrator radio button Click Continue The Administra...

Page 64: ...inistrator Password Reset dialog window open Note If you close the browser session the request key that was sent via email becomes invalid 6 Copy the request key from the email message and paste it in...

Page 65: ...your computer If you cannot find the flash drive you can use any USB flash drive that is formatted with a VFAT32 or NTFS file system 2 Navigate to the flash drive and create a blank text file on the...

Page 66: ...DX QuikStation 4 s USB slot located on the center front panel 5 Remove the USB flash drive from the RDX QuikStation 4 after 30 seconds 6 Connect to the RDX QuikStation 4 Remote Management Console see...

Page 67: ...the Reset Administrator Password via USB section of the dialog window 9 Type a new password Type the password again to verify Click Reset Click OK Note Passwords are case sensitive and must be 6 to 3...

Page 68: ...58 PRODUCT MANUAL 1021829 CHAPTER 4 SYSTEM CONFIGURATION...

Page 69: ...ice Management This chapter describes the Remote Management Console s Logical Device interface The chapter includes the following sections Logical Device Type Overview page 60 iSCSI Device Overview pa...

Page 70: ...lows you to present each RDX dock to the host as an iSCSI RDX dock By default the target will act like a normal RDX removable disk Table 5 1 Comparison of logical device types Logical Device Type Allo...

Page 71: ...olume The RDX Logical Volume combines up to 4 RDX media into a single logical volume target This configuration allows you to manage a single logical volume comprised of one or more of the RDX media in...

Page 72: ...logical volume are ejected The Removable Disk RDX Logical Volume may have slower write times than the Fixed Disk RDX Logical Volume for some host operating systems Since the RDX Logical Volume is pres...

Page 73: ...can create a logical volume 1 From the Logical Device tab select an available disk 2 Click the Create button to open the Create dialog The Create dialog allows you to select which available disks to...

Page 74: ...ng to this logical volume 2 From the logical device page select one of the available disks that belong to logical volume and click the Import button The Import dialog allows you to accept the import o...

Page 75: ...e iSCSI host is responsible for expanding the file system on the volume to take advantage of the extra space How this is accomplished is dependent on the host operating system Refer to the administrat...

Page 76: ...ll disks will be shown as Available Disks Note If you need a secure data erase please use tools designated for that purpose Actual data is not erased on the RDX Media only the partition table on the d...

Page 77: ...OCTOBER 2015 RDX QUIKSTATION 4 67 3 Right click on the logical volume and select the Extend Volume menu item 4 In the Extend Volume Wizard use the defaults to fully extend the file system...

Page 78: ...68 PRODUCT MANUAL 1021829 CHAPTER 5 LOGICAL DEVICE MANAGEMENT 5 Click Next and then complete the extension...

Page 79: ...ical volume to be ejected Note Print or copy the Eject dialog information to keep with the logical volume disk set after it is ejected 2 Click OK to confirm Once the logical volume disks have been eje...

Page 80: ...70 PRODUCT MANUAL 1021829 CHAPTER 5 LOGICAL DEVICE MANAGEMENT...

Page 81: ...CSI Devices view in the Remote Management Console To navigate to the iSCSI Devices view From the Logical Device interface select iSCSI Devices from the tree view in the left pane By default the iSCSI...

Page 82: ...the iSCSI initiator Fixed disk on off iSCSI Name iSCSI name Status Status of the RDX Logical Volume Table 5 3 RDX QuikStation 4 RDX Drive logical device properties Property Name Description Vendor SCS...

Page 83: ...t or serial number column head Viewing Active iSCSI Connections for iSCSI Devices 1 From the Logical Device interface select an iSCSI device target from the tree view in the left pane Note The Connect...

Page 84: ...DUCT MANUAL 1021829 CHAPTER 5 LOGICAL DEVICE MANAGEMENT Note You can also set iSCSI security for each iSCSI target See Setting iSCSI Security in the Remote Management Console on page 28 for more infor...

Page 85: ...etermining the physical location of your RDX media since logical library views can differ You can also use the physical device view to force eject RDX media erase RDX media and clone data from one RDX...

Page 86: ...in a good offline or an error state Dock Version The RDX dock firmware version Cartridge Status The operating system status for the RDX QuikStation media The status can either display good or an error...

Page 87: ...omputer To eject RDX media 1 From the Physical Device interface select the dock where the RDX media is located 2 Click Eject Note If the RDX media selected is part of an active logical volume the foll...

Page 88: ...nagement Console Note You cannot reformat a disk in an RDX disk configuration if the iSCSI target related to that disk is connected to a host You can also not reformat a disk that is part of an active...

Page 89: ...is smaller than the source media If the destination RDX media is bigger a part of the destination disk would be unreachable after cloning is finished Note Disks partitioned with GPT have a backup copy...

Page 90: ...the Destination RDX media from the pulldown menu Note The iSCSI targets related to the source and destination RDX media will be offline during the cloning process 5 Click Start The RDX QuikStation beg...

Page 91: ...perform The chapter includes the following sections System Maintenance Overview page 82 Generating System Logs page 83 Restarting and Shutting Down the RDX QuikStation 4 page 85 Exporting System Conf...

Page 92: ...ess and hold the power button on the front of the RDX QuikStation 4 for 10 seconds Important Before you shut down the system for any reason make sure there are no active host connections to the iSCSI...

Page 93: ...ed to save them locally and advised to send them to Tandberg Data technical support To generate a system log 1 From the Remote Management Console main menu select System Maintenance System log 2 Save...

Page 94: ...tab selected 2 Select Diagnostics to view the Diagnostics tab Tandberg Data recommends you only change the log level if you are instructed to do so by Tandberg Data Technical Support 3 If directed to...

Page 95: ...not access the Remote Management Console verify that your network infrastructure is up and running and you are using a correct IP address Contact technical support if you need further assistance If th...

Page 96: ...ing network information email notification settings time zone setting user names and passwords logical device type settings and iSCSI security settings To export RDX QuikStation 4 system configuration...

Page 97: ...ens 2 Select the network settings you want to import By default all configuration settings are selected 3 Click the icon to select the RDX QuikStation 4 configuration file 4 Click Import The system re...

Page 98: ...ware version Follow these instructions if you need to manually update the firmware file to your system To manually update the RDX QuikStation 4 firmware 1 From the Remote Management Console main menu...

Page 99: ...ware by saving the firmware file to a USB flash drive formatted with a VFAT32 or NTF file system Rename the firmware file vtx1u fw and insert the flash drive into the RDX QuikStation 4 The RDX QuikSta...

Page 100: ...he file must be named network conf in order for the RDX QuikStation to import network settings Firmware updates You can update firmware by saving the firmware file to a USB flash drive and inserting t...

Page 101: ...CSI target see page 18 Check if any iSCSI security is enabled for the target see page 28 IfthetargetusesCHAPauthentication makesuretheCHAPsecret specified in the Remote Management Console see page 29...

Page 102: ...s make sure that the Default Gateway Search Domain and Primary DNS are set correctly so that the email server may be accessed Can t access the Remote Management Console Verify that your network is ope...

Page 103: ...pecifications This appendix provides the following information about the RDX QuikStation 4 Physical specifications page 94 Power specifications page 95 Environmental specifications page 95 Safety and...

Page 104: ...dia Drive 4 x RDX bays RDX Media Compatibilityb Capacity Backward and forward to all RDX media of all capacities a The data transfer rate is up to 200 MB second when port configuration is configured f...

Page 105: ...fer rate is up to 200 MB second when port configuration is configured for adaptive load balancing or dynamic link aggregation see page 43 b Only RDX QuikStation 4 FW version 01 002 00 or higher suppor...

Page 106: ...rk for the RDX QuikStation 4 demonstrates that it has met the requirements of UL 60950 1 2007 R 2014 10 and CAN CSA C22 2 No 60950 1 2007 A2 2014 10 The T V GS Mark for the RDX QuikStation 4 demonstra...

Page 107: ...ss AB digital apparatus complies with ICES 003 2012 Cet appareil num rique de la classe AB est conforme la norme NMB 003 du Canada This product is marked in accordance with China s Ministry of Informa...

Page 108: ...2009 Methods of Measurement Federal Communications Commission 47 CFR Part 15 Subpart A B Class B 2013 This equipment has been tested and found to comply with the limits for a Class AB digital device...

Page 109: ...15 RDX QUIKSTATION 4 99 C Safety Guidelines This appendix provides safety guidelines for the RDX QuikStation 4 General safety precautions page 100 Electrical safety precautions page 101 ESD precaution...

Page 110: ...or 95 F Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised Mechanical Loading Mounting...

Page 111: ...which can easily damage electrical components or circuit boards they come into contact with ESD Precautions Electrostatic discharge ESD is generated by two objects with different electrical charges c...

Page 112: ...102 PRODUCT MANUAL 1021829 CHAPTER C SAFETY GUIDELINES...

Page 113: ...CSI initiator 31 Open iSCSI for Linux 32 secret password requirements 29 Xtend SAN initiator for Mac OS X 34 cloning data 79 configuration files exporting 86 importing 87 configuring network settings...

Page 114: ...ections 18 security overview 27 iSCSI initiator software prerequisite 6 L Linux command to delete a target 23 command to disconnect a target 23 connecting iSCSI targets 22 connecting targets with CHAP...

Page 115: ...overview 27 removing users 51 setting iSCSI security 28 system maintenance overview 82 system settings overview 38 removable disk unsafe eject mode 48 restarting the RDX QuikStation 85 S safety guide...

Page 116: ...m logs 83 resetting the administrator password 55 updating firmware 88 uses for 89 user group adding to 50 editing 51 permissions 49 removing users from 51 W Windows connecting iSCSI targets 19 connec...

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