0049-1800-xxx 326X V.34, V.34-SDC and V.32bis Series Modem – USER’S GUIDE 02/23/2010
Rev. A
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Raymar-Telenetics Customer Information
For service, if your unit is under warranty and/or you have a service contract:
Call 1-800-747-1522. When you call, please have the following information ready:
Item
Location or Description
Model Number
Front of unit. 3260, 3261, 3262, 3263, 3265, 3266,
3267, 3268. (For synchronous data compression
models, specify SDC.)
Serial Number
Bottom of standalone unit; edge of card unit.
Error message / Problem Description
LCD Display.
Software Revision
LCD Display: from
[Modulation Mode] 9600
T/D?
press
to display the operating status.
(Example: DTE 19.2 RELIABL.)
Press
until Display Modem ID displays.
Press
.SWPart=
x
displays.
The rightmost two digits show the revision level.
Option Settings
Up-to-date configuration worksheet (see the
326X
Series Modem Reference Guide
).
Site ID
Assigned to the customer site by Raymar-
Telenetics at first service call. Customer should
store the ID, once assigned.
Application Type
Leased line with or without dial restoral or dial.
Also specify the data transfer protocol:
asynchronous, direct-synchronous, or synchronous
data compression (SDC) mode.
Connected hardware
DTE type(s): asynchronous or synchronous
terminal or PC.
Please see the Return Materials Authorization (RMA) Procedure in this manual for more details.
