Ratio io5, Installation Manual, Page: 42 / 46

Troubleshooting | 42
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11. Service
14. Disposal
13. Warranty
12. Data protection
To avoid risk of electric shock, only qualified electricians should perform service or
maintenance on the charger. If your charger is in need of servicing, please contact Ratio,
your local vendor or a qualified electrician.
If the charger is defective beyond repair, or you no longer wish to use the charger,
please recycle the charger according to Ratio’s Terms and Conditions of recycling
WEEE products.
Ratio EV Charging warrants this product to be free from defects in material, manufacture
and design for a period of 3 years after the date of purchase. If this product is defective in
materials, manufacture or design during this warranty period, Ratio EV Charging will, at its
option, repair or replace the product.
Repair parts and/or replacement products may be either new or reconditioned at Ratio
EV Charging discretion.
This limited Carry-In Warranty does not include service to repair damage from improper
installation, improper connections with peripherals, external electrical fault, accident,
disaster, misuse, vandalism, unauthorized alteration or repair, abuse or modifications to the
product not approved in writing by Ratio EV Charging.
Any evidence of an attempt to disassemble the io5 charger will void this warranty.
Any service repair outside the scope of this limited warranty shall be at applicable rates and
under the terms then in effect.
We refer you to our privacy statement on our website at ratioev.uk