background image

Troubleshooting

Page 7

Problem

Possible Cause & Solutions

No dial tone when the 

button is pushed:

• Check to make sure the phone line is connected to SmartPhone board.

• Verify dial tone and voltage on phone line going into unit.

Audio is low from the speaker:

• Speaker control needs to be adjusted. Go to “Speaker 

  Adjustment” on page 7.

• Make sure the speaker holes are not blocked.

Audio is distorted from the speaker: • Speaker control needs to be adjusted. Go to “Speaker 

   Adjustment” on page 7.

• Make sure there are no items touching the speaker inside the Tower.

When the called party hangs up, 

strobe continues to flash:

• Phone company or phone system is not providing a disconnect 

  signal. Contact the appropriate party to make sure the disconnect 

  signal is provided.

When the called party hangs up, 

busy signal is heard through 

speaker:

• Phone company or phone system is not providing a disconnect signal.

• Operator needs to press *,  # to disconnect the call.

• Disconnect time on phone needs to be lowered (see page 6).

Tower appears non-functional. 

Strobe does not flash and no audio 

is heard from the speaker when 

button is pushed:

• Check to make sure the phone line is connected from the 

  communication source.

• Check electrical connections and 120v supply to transformer.

• Push button may be non-functional.

LED above push button comes on 

and goes off immediately:

• No dial tone or operating voltage from communication source.

• Remove line from SmartPhone and connect to analog phone. 

  Verify 2-way calling.

Summary of Contents for 2100-TL9

Page 1: ...om RP8500060 Ver 7 10 17 36 Emergency Call Station Installation Operations Manual Emergency Tower Phone 2100 TLL Landline 12v Tower 2100 TLC Cellular 12v Tower 2100 TL9 900 MHz 12v Tower 2100 TLT 2 Wa...

Page 2: ...t with site preparation installation and maintenance It is our sincere hope that your experience with us has and will continue to surpass your expectations Thank you for your business The RATH Team N5...

Page 3: ...ator Powder coated steel construction inside and out Aluminum access panels powder coated inside and out Weather and vandal resistant Blue beacon and strobe Strobe turns on upon phone activation Reces...

Page 4: ...using 900 MHz or a Landline Tower Installation 1 Lay Tower on its side with the base next to the concrete pad 2 Open lower Access Panel 2 on back of Tower see Figure 1 3 Feed the electrical and phone...

Page 5: ...ers using 2 Way Radio are not ADA compliant the button must be pushed and held to talk and let go to listen Note Phones using 2 Way Radios are not programmable Sections in this manual on Programming t...

Page 6: ...t interval is 1 minute A Press 8 Enter 3 digit number in minutes Ex 2 minutes 002 Step 5 To Exit Program Mode A Press Stop for 3 seconds Step 1 To Begin Program Mode A Call into phone by dialing the n...

Page 7: ...question proceed to the Troubleshooting Section Push the emergency button on the front of the Tower Yes No RATH recommends the Tower be tested on a regular basis to ensure proper operation RATH recom...

Page 8: ...is not providing a disconnect signal Contact the appropriate party to make sure the disconnect signal is provided When the called party hangs up busy signal is heard through speaker Phone company or...

Page 9: ...Page 8 Wiring Strobe Wago Connector to front plate Phone line 1 4 5 7 8 0 9 6 3 2 Enter Record Play Pause Stop Constant Strobe 12v y r e t t a B...

Reviews: