Raritan MasterConsole MX48, Installation And Operation Manual

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46 M
ASTER
C
ONSOLE
MX4 I
NSTALLATION AND
O
PERATION
G
UIDE
After a period of trouble-free
operation, the mouse attached to
the MX
4
locks—unable to
control mouse functions—when
a particular computer is selected,
but works normally when other
computers are selected.
Try to identify whether the problem is originating from the computer by
reconnecting the computer to a different channel with a different cable. Then
power up the computer. If the problem is not with the cable or with the specific
channel, then connect the mouse directly to the computer. If the problem persists,
then the computer's mouse port is out of order. Otherwise, contact your dealer or
Raritan Computer Technical Support.
If the problem occurs after the MX
4
has been installed for a period of time and
occurs to computers that have previously worked with the MX
4
, then some
components are out of order. Contact your dealer or Raritan Computer for
service.
Unit does not operate in on-
screen user interface mode. Replace keyboard. OSUI works only with PS/2 or extended AT-style keyboards.