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TROUBLESHOOTING
7-2
7.1 Possible Problems & Solutions
Problem
Possible Reason
Possible Solution
No power after
charging battery
Drained battery
Defective battery
Microprocessor hang-up
Charge battery
Replace battery
Disconnect then
reconnect battery
to reset computer
No LED or LCD
backlight
Defective LED or LCD
backlight
Call authorized
service center
Lost password
Forgot password
Call authorized
service center
Buzzer
inoperative
Defective buzzer
Call authorized
service center
Reading
abnormally high
Wrong calibration data
Dirty sensor module
Dirty external filter
Excessive moisture
and/or water
condensation
Wrong correction factor
Calibrate with gas
again
Clean sensor
module
Replace external
filter
Blow dry sensor
module
Check correction
factor
“Lamp” message
during operation
Wrong threshold
Dirty PID sensor
Weak or defective PID
lamp
Adjust lamp
threshold
Clean PID sensor
Replace PID lamp
Reading
abnormally low
Incorrect calibration
Low sensitivity to the
specific gas
Wrong correction factor
Calibrate monitor
Replace sensor
Check correction
factor
Read a small
background
value when there
is no detectable
gas
Sensor zero drifted
The unit was out of
battery power
connection or the
sensor just plugged in
Do fresh air
calibration (see
section 4.4.1)
Wait for reading to
be stabilized
(Continued)